KronoDesk vs. Raiseaticket

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KronoDesk
Score 7.2 out of 10
Mid-Size Companies (51-1,000 employees)
KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.
$10
Per User per Month
Raiseaticket
Score 9.1 out of 10
N/A
Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…N/A
Pricing
KronoDeskRaiseaticket
Editions & Modules
20-User
$10
Per User per Month
10-User
$16
Per User per Month
Single
$19
Per User per Month
5-User
$19
Per User per Month
3-User
$23
Per User per Month
10-User
$49
Lifetime License per Seat
5-User
$59
Lifetime License per Seat
3-User
$66
Lifetime License per Seat
1-User
$79
Lifetime License per Seat
20-User
$4,999
Lifetime License (unlimited seats)
No answers on this topic
Offerings
Pricing Offerings
KronoDeskRaiseaticket
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
KronoDeskRaiseaticket
Top Pros

No answers on this topic

Top Cons
Features
KronoDeskRaiseaticket
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
KronoDesk
8.2
1 Ratings
1% above category average
Raiseaticket
9.2
4 Ratings
12% above category average
Organize and prioritize service tickets8.21 Ratings9.74 Ratings
Expert directory8.21 Ratings9.04 Ratings
Subscription-based notifications8.21 Ratings9.04 Ratings
ITSM collaboration and documentation8.21 Ratings8.74 Ratings
Ticket creation and submission8.21 Ratings9.74 Ratings
Ticket response8.21 Ratings9.04 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
KronoDesk
8.2
1 Ratings
2% above category average
Raiseaticket
9.2
4 Ratings
14% above category average
External knowledge base8.21 Ratings8.73 Ratings
Internal knowledge base8.21 Ratings9.74 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
KronoDesk
8.4
1 Ratings
4% above category average
Raiseaticket
8.1
4 Ratings
0% above category average
Customer portal8.21 Ratings8.34 Ratings
IVR8.21 Ratings7.73 Ratings
Social integration8.21 Ratings8.52 Ratings
Email support9.11 Ratings8.04 Ratings
Help Desk CRM integration8.21 Ratings8.04 Ratings
Best Alternatives
KronoDeskRaiseaticket
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
SAP Service Cloud
SAP Service Cloud
Score 9.4 out of 10
SAP Service Cloud
SAP Service Cloud
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KronoDeskRaiseaticket
Likelihood to Recommend
9.1
(1 ratings)
9.3
(4 ratings)
User Testimonials
KronoDeskRaiseaticket
Likelihood to Recommend
Inflectra Corporation
I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Read full review
Fonicom Ltd
Raiseticket is the best tool to implement a support system for your business whether it is a small or medium business. If you have limited agents to manage the support team then it will help you to improve your support quality with timely resolution. It will analyse the ticket category and give the team keywords to close the ticket successfully with proper resolution. As it is a web-based tool, you can access this from any device from anywhere. During COVID-19 it helped our team to support our users from remote locations easily. You can also implement these on-site premises which are cheaper than others. But when it comes to modern technology, it is not providing email templates and you have to customize on your own which is a little difficult and time taking. While downloading monthly reports or customized reports it gives errors multiple times. Although we haven't faced any server down with this tool it is a little slow.
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Pros
Inflectra Corporation
  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Read full review
Fonicom Ltd
  • It made communication very easy, fast and reliable
  • Easy access and quick generation of the problem ticket to the required team
  • User support and customer success are the key for this tool, which attracts users well.
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Cons
Inflectra Corporation
  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
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Fonicom Ltd
  • Some times slack notifications frequency is not correct.
  • Email templates should be provided.
  • Also it will be great to have a macro function like excel where people can record the tickets to auto assignment.
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Alternatives Considered
Inflectra Corporation
Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
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Fonicom Ltd
Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management systems market.
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Return on Investment
Inflectra Corporation
  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
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Fonicom Ltd
  • We could resolve our tickets quickly and perfectly.
  • Decreased workload by ticket automation.
  • Saved lots of expenses on support tool.
  • With limited agents we could achieve goals.
Read full review
ScreenShots

KronoDesk Screenshots

Screenshot of DashboardsScreenshot of Knowledge BaseScreenshot of ReportingScreenshot of Support Forums