What users are saying about
2 Ratings
1 Ratings
2 Ratings
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Score 9.1 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

KronoDesk

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Peter A.A.M. Maas | TrustRadius Reviewer

Raiseaticket

In our 400+ employee company, keeping track of all requests had become impossible for the ICT department. Raiseaticket has solved this by giving agents access to see ticket statuses, and the ICT employees the ability to manage such requests properly. An added bonus was reporting, which made management very happy and gave a clearer picture of what the department is facing, and how they're doing with the SLAs.
CJ Garzia | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

KronoDesk
8.2
Raiseaticket
9.7
Organize and prioritize service tickets
KronoDesk
8.2
Raiseaticket
10.0
Expert directory
KronoDesk
8.2
Raiseaticket
9.0
Subscription-based notifications
KronoDesk
8.2
Raiseaticket
10.0
ITSM collaboration and documentation
KronoDesk
8.2
Raiseaticket
9.0
Ticket creation and submission
KronoDesk
8.2
Raiseaticket
10.0
Ticket response
KronoDesk
8.2
Raiseaticket
10.0

Self Help Community

KronoDesk
8.2
Raiseaticket
9.0
External knowledge base
KronoDesk
8.2
Raiseaticket
Internal knowledge base
KronoDesk
8.2
Raiseaticket
9.0

Multi-Channel Help

KronoDesk
8.4
Raiseaticket
10.0
Customer portal
KronoDesk
8.2
Raiseaticket
10.0
IVR
KronoDesk
8.2
Raiseaticket
Social integration
KronoDesk
8.2
Raiseaticket
Email support
KronoDesk
9.1
Raiseaticket
10.0
Help Desk CRM integration
KronoDesk
8.2
Raiseaticket
10.0

Pros

KronoDesk

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Peter A.A.M. Maas | TrustRadius Reviewer

Raiseaticket

  • Keep track of threads and pinpoint similar issues already raised.
  • Reporting is extremely good and holds all the info you'll need.
  • Developers take on-board feedback. After a year, we're still getting new features which we didn't even think we needed.
CJ Garzia | TrustRadius Reviewer

Cons

KronoDesk

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Peter A.A.M. Maas | TrustRadius Reviewer

Raiseaticket

  • Pre-set templates could use a bit of a revamp, but nothing major.
CJ Garzia | TrustRadius Reviewer

Alternatives Considered

KronoDesk

Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Peter A.A.M. Maas | TrustRadius Reviewer

Raiseaticket

Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management systems market.
CJ Garzia | TrustRadius Reviewer

Return on Investment

KronoDesk

  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Peter A.A.M. Maas | TrustRadius Reviewer

Raiseaticket

  • Reporting has been a great asset to management.
  • Improved SLAs.
  • Improved time management of the teams.
CJ Garzia | TrustRadius Reviewer

Screenshots

Pricing Details

KronoDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KronoDesk Editions & Modules

On-premise Edition
1-User$791
3-User$661
5-User$591
10-User$491
20-User$4,9992
  1. Lifetime License per Seat
  2. Lifetime License (unlimited seats)
SaaS Edition
Single$191
3-User$231
5-User$191
10-User$161
20-User$101
  1. Per User per Month
Additional Pricing Details

Raiseaticket

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Raiseaticket Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

KronoDesk
9.1
Raiseaticket
10.0

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