What users are saying about
12 Ratings
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Score 6.9 out of 100
11 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Method:CRM

This is a difficult question as we implemented it years ago. I think it is pretty much a very easily adaptable program to any business. It seems that the people who work for Method are able to think outside the box and come up with solutions that fit your individual needs.
Denice Castillo | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
Method:CRM
9.1
Customer data management / contact management
LexisNexis InterAction
8.0
Method:CRM
10.0
Workflow management
LexisNexis InterAction
3.0
Method:CRM
9.9
Territory management
LexisNexis InterAction
3.0
Method:CRM
1.8
Opportunity management
LexisNexis InterAction
5.0
Method:CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
Method:CRM
10.0
Interaction tracking
LexisNexis InterAction
3.0
Method:CRM
10.0
Channel / partner relationship management
LexisNexis InterAction
6.0
Method:CRM
10.0
Contract management
LexisNexis InterAction
Method:CRM
10.0
Quote & order management
LexisNexis InterAction
Method:CRM
10.0

Customer Service & Support

LexisNexis InterAction
8.7
Method:CRM
10.0
Case management
LexisNexis InterAction
8.0
Method:CRM
10.0
Call center management
LexisNexis InterAction
9.0
Method:CRM
9.9
Help desk management
LexisNexis InterAction
9.0
Method:CRM
10.0

Marketing Automation

LexisNexis InterAction
8.0
Method:CRM
10.0
Lead management
LexisNexis InterAction
7.0
Method:CRM
9.9
Email marketing
LexisNexis InterAction
9.0
Method:CRM
10.0

CRM Project Management

LexisNexis InterAction
4.7
Method:CRM
10.0
Task management
LexisNexis InterAction
5.0
Method:CRM
10.0
Billing and invoicing management
LexisNexis InterAction
4.0
Method:CRM
9.9
Reporting
LexisNexis InterAction
5.0
Method:CRM
10.0

CRM Reporting & Analytics

LexisNexis InterAction
4.3
Method:CRM
10.0
Forecasting
LexisNexis InterAction
4.0
Method:CRM
10.0
Pipeline visualization
LexisNexis InterAction
4.0
Method:CRM
10.0
Customizable reports
LexisNexis InterAction
5.0
Method:CRM
10.0

Customization

LexisNexis InterAction
4.3
Method:CRM
10.0
Custom fields
LexisNexis InterAction
4.0
Method:CRM
10.0
Custom objects
LexisNexis InterAction
4.0
Method:CRM
10.0
Scripting environment
LexisNexis InterAction
4.0
Method:CRM
10.0
API for custom integration
LexisNexis InterAction
5.0
Method:CRM
10.0

Security

LexisNexis InterAction
8.0
Method:CRM
10.0
Single sign-on capability
LexisNexis InterAction
8.0
Method:CRM
10.0
Role-based user permissions
LexisNexis InterAction
8.0
Method:CRM
10.0

Social CRM

LexisNexis InterAction
4.5
Method:CRM
Social data
LexisNexis InterAction
4.0
Method:CRM
Social engagement
LexisNexis InterAction
5.0
Method:CRM

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
Method:CRM
10.0
Marketing automation
LexisNexis InterAction
5.0
Method:CRM
10.0
Compensation management
LexisNexis InterAction
5.0
Method:CRM
10.0

Platform

LexisNexis InterAction
5.0
Method:CRM
9.9
Mobile access
LexisNexis InterAction
5.0
Method:CRM
9.9

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Method:CRM

  • Method: CRM is the perfect solution you need if you want to effectively share thoughts through out your company.
  • Stop wasting time doing receptive task this software has reduced redundancy with it's message automations.
  • The powerful technology of Method: CRM exposed the truth to us about other expensive one-off bloated softwares with lots of unneeded features that we never ended up using.
Denise D. BA  Website Developer | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Method:CRM

  • Very hard to understand what has to happen in order to get a screen or even a button working.
  • You have to have a background in coding or web development for this to make any sense to you.
  • They say that you can be green to the industry and be able to use the program to even 1/2 its ability, but that is not the case. Went to partner program training where I learned how involved making a solution actually function could become.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Method:CRM

Method:CRM 8.0
Based on 2 answers
The things Method does well - QuickBooks data integration and extreme customization - it does very, very well. If you are looking for a CRM product or any business process automation software that integrates with QuickBooks, you have to look at Method CRM
Anonymous | TrustRadius Reviewer

Support Rating

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Method:CRM

Method:CRM 9.0
Based on 1 answer
They are very quick to respond and figure out solutions. They are prompt, polite and well versed in the product. They really put a lot of thought in to how the system can be manipulated to better serve me.
Denice Castillo | TrustRadius Reviewer

Implementation Rating

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Method:CRM

Method:CRM 9.0
Based on 1 answer
Be available to learn! There is a huge learning curve to this program. You have to be willing to take it all in. Be available to the Method expert and be patient.
Denice Castillo | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

Method:CRM

We also have used a few other tools such as Insightly. Hands down Method: CRM lead management, quickbook automation & notifications wins the game.
Denise D. BA  Website Developer | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Method:CRM

  • This would likely have brought significant cost savings to our business - we just couldn't get sufficient time nor could we get accurate cost estimates from them.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction Editions & Modules

Additional Pricing Details

Method:CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Method:CRM Editions & Modules

Edition
Contact Management$251
CRM Pro$441
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
Method:CRM
9.9

Likelihood to Renew

LexisNexis InterAction
Method:CRM
8.0

Support Rating

LexisNexis InterAction
Method:CRM
9.0

Implementation Rating

LexisNexis InterAction
Method:CRM
9.0

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