HelpDesk vs. Spiceworks Help Desk
HelpDesk vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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HelpDesk | N/A | From LiveChat, HelpDesk is a ticketing solution that customer support teams can use to optimize their communication with customers. HelpDesk's collaboration tools help teams to limit their efforts and multiply their results. HelpDesk aims to foster teamwork and simplifies the customer support process. Teams can use tagging and adding private notes to cooperate faster. All the tickets are structured in one platform. HelpDesk also provides data encryption to increase its security level.… | $19 per agent/month | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
HelpDesk | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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HelpDesk | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HelpDesk | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
HelpDesk | Spiceworks Help Desk | |
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Likelihood to Recommend | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Pros | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Cons | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Usability | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Support Rating | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | LiveChat No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | HelpDesk Screenshots |