LogMeIn Rescue vs. Splashtop vs. TeamViewer

Splashtop

TeamViewer

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LogMeIn Rescue	Score 7.6 out of 10	N/A	LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…	$1,299 per year
Splashtop	Score 9.0 out of 10	N/A	Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…	$99 per year per user
TeamViewer	Score 8.6 out of 10	N/A	TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.	$299 per year

Pricing

LogMeIn Rescue

Splashtop

TeamViewer

Editions & Modules

No answers on this topic

Splashtop Remote Access Solo: $6.00
per month per user, billed annually
Splashtop Remote Access Pro: $8.25
per month per user, billed annually
Splashtop Remote Access Performance: $13.00
per month per user, billed annually
Splashtop Remote Support Enterprise: Contact Sales
per month per concurrent technician, billed annually
Splashtop Remote Access Enterprise: Contact Sales
per month per user, billed annually
Splashtop On-Prem: Contact Sales
Splashtop Autonomous Endpoint Management (AEM): Contact Sales
per month per endpoint, billed annually
Splashtop Remote Support SOS: Starting at $22.00
per month per concurrent technician, billed annually

Remote Access: $24.90
per month (billed annually) 1 Licensed User
Business: $50.90
per month (billed annually) 1 Licensed User
Premium: $102.90
per month (billed annually) 15 Licensed Users
Corporate: $206.90
per month (billed annually) 30 Licensed Users

Offerings

Pricing Offerings
LogMeIn Rescue	Splashtop	TeamViewer
Free Trial
Yes	Yes	Yes
Free/Freemium Version
No	No	Yes
Premium Consulting/Integration Services
No	No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

More Pricing Information

Pricing Info

Community Pulse
	LogMeIn Rescue	Splashtop	TeamViewer
Considered Multiple Products	LogMeIn Rescue JO Jorge Ortega IT Chose LogMeIn Rescue Have used various remote software, but Remote is by far better than ITarian in so many ways. Remote can compare to Splashtop since they both have similar features. Incentivized Helpful? Verified User Employee Chose LogMeIn Rescue Rescue is cheaper and lightweight and works in the browser without local installation. this facilitates faster setup and easy access to help users solve their issues. TeamViewer requires a download but no admin access to install. this is more lightweight Incentivized Helpful? Verified User Manager Chose LogMeIn Rescue TeamViewer requires the client's/remote users TeamViewer version to be up to date in order to establish connectivity which is not the case with Rescue. Otherwise it ticks all the boxes. Never had issues with AnyDesk. Works well too however the software needs to be there on the … Incentivized Helpful? IC Ian Cambra Network System Administrator Chose LogMeIn Rescue its literally the same as TeamViewer, with easier accessibility Incentivized Helpful? Verified User Engineer Chose LogMeIn Rescue Skype has very poor connection quality and lags a lot. Zoom does not provides automatic reconnection after a reboot. Both the products do not allow to switch between monitors. TeamViewer can do everything LogMeIn can do and some more but it requires the licensed software to be … Incentivized Helpful? JS Justin Strickland Project Supervisor Chose LogMeIn Rescue LogMeIn Rescue has a significantly more advanced and featured dashboard compared to TeamViewer. Incentivized Helpful? Verified User Professional Chose LogMeIn Rescue Rescue is faster for sure and is very stable. I do like the ability to use Splashtop from my phone/tablet if I have to. LogMein provides easy way to connect with your end-user and provided needed assistance, other do the same but this is a much better solution in my view. Incentivized Helpful? Verified User Consultant Chose LogMeIn Rescue We like LogMeIn Rescue over TeamViewer because we have found that LogMeIn Rescue is much easier to use and setup and has an easier and friendlier user interface. LogMeIn Rescue is also easier to setup and has a smaller less complex footprint. Team viewer is still a good … Helpful? Verified User Technician Chose LogMeIn Rescue LogMeIn Rescue by GoTo options are better positioned from others. Also the option to share files, is better to be run in another window, but reflected on main screen. The chat option is my favorite, as it is run by the side of the remote window, not like AnyDesk, which is not … Incentivized Helpful? Verified User Employee Chose LogMeIn Rescue They have feature parity for those items we're are interested in. LogMeIn however is more enterprise focused which is a benefit for integration with our support infrastructure. Our techs also have more experience with the product than with Team Viewer. It fits better with our … Incentivized Helpful? Verified User Technician Chose LogMeIn Rescue It was selected because that is what is easiest for the business needs and how we interact with our clients. The others didn’t provide a seamless way to provide support while keeping the price low. Incentivized Helpful? Verified User Technician Chose LogMeIn Rescue Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various … Incentivized Helpful? Verified User Technician Chose LogMeIn Rescue Existing customer familiarity. Incentivized Helpful? TR Thomas Ralph IT Support Engineer Chose LogMeIn Rescue It wasn't fully my decision to change from AnyDesk to LogMeIn Rescue - If it was up to me, I would have stuck to AnyDesk due to the cost (LogMeIn Rescue is much more expensive) and the ability to save login information and have multiple technicians connect at the same time … Incentivized Helpful? Verified User Administrator Chose LogMeIn Rescue Both are good but not that user friendly as compared to logmein rescue. Rescue is better when you are using multiple remotes in one console or in one license Incentivized Helpful? Verified User Employee Chose LogMeIn Rescue My primary tool for remote connections is via GFI preinstalled on client PCs. So I primarily use Logmein Rescue for ad-hoc situations. I do also use Microsoft Quick Assist but I find some end users have trouble with that as it sometimes requires them to sign in. Not all end … Incentivized Helpful? Verified User Manager Chose LogMeIn Rescue LogMeIn Rescue by GoTo is by far superior feature wise when it comes to other solutions we've trialed. The cost of rescue is the only part that makes you have to stop and think before procurement, we had to significantly justify our reasons for this product over some of the … Incentivized Helpful? Verified User Manager Chose LogMeIn Rescue Pretty much identical to the GoTo products Incentivized Helpful? Verified User General Manager Chose LogMeIn Rescue LogMeIn Rescue by GoTo was by far the most comprehensive we tested, though we also found it to be a fair amount more expensive. We deemed the extra expense acceptable for the extra features and usability. Being able to service clients so quickly and so easily, it makes the … Incentivized Helpful? Wagner Lopez Information Technology Audit Manager Chose LogMeIn Rescue Have used them because some people use them to connect to our equipment,but I don't feel confident about it. Specially because of vulnerabilities. We are inside an University campus and all other tools are forbidden. Incentivized Helpful? CW Chris Webb Service Desk Team Leader Chose LogMeIn Rescue Rescue is by far the best remote tool we've used, the ease for agent and client to use is much more seamless and the feature list seems much larger than other competitors Incentivized Helpful? AS Angi Sierra Licensed Agent Chose LogMeIn Rescue Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help … Incentivized Helpful?	Splashtop joAnn Ortiz Owner Chose Splashtop Splashtop SOS compares fairly well to TeamViewer, however, I feel that TVs features are superior and overall feel more polished. That said, SplashTop has less lag time - if that's even possible. The biggest difference that made the decision to switch a no brainer is that being … Incentivized Helpful? Emmitt B Houston III Owner/Consultant Chose Splashtop Initially, it was the cost but, I almost went with TeamViewer because at the time of evaluation Splashtop [SOS] did not support user switching while staying connected (running as a service). This was a deal-breaker for me due to my clients not being an admin. I was going to go … Incentivized Helpful? FW Frank Warman Consultant Chose Splashtop Splashtop SOS is similar [for remote control and support] to N-able RMM, and TeamViewer. The selection of Splashtop SOS is primarily for cost control. Incentivized Helpful? TL Todd Lincoln Principal Chose Splashtop I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. … Helpful? Matthew Putnam Owner Chose Splashtop [In my experience] TeamViewer is just too expensive for what I consider marginal benefit. Splashtop SOS works incredibly well, and while [I feel] TeamViewer does have a performance edge, I just can't justify the massive increase in cost. Plus, to my knowledge, TeamViewer's … Incentivized Helpful? GM Grant Milner Owner Chose Splashtop Price comparison to TeamViewer is exceptional Incentivized Helpful? JR Jeremy Robinett President Chose Splashtop Both are very good but Splashtop SOS has LogMeIn Rescue beat "hands down" on price. Incentivized Helpful? BL Brian Levingston IT Technician Chose Splashtop I prefer TeamViewer but it costs a lot more. We do also use TeamViewer for unattended access but the cost is so great that we might look at alternatives when our license expires. If the price was not an issue I would pick TeamViewer Quick Support over Splashtop SOS but for … Incentivized Helpful? MS Matthew Strickland Level 3 onsite technician Chose Splashtop Splashtop Enterprise was easier for our clients to use than LogMeIn Rescue that we used to use. It is a more lightweight and robust feeling software. The biggest benefit for us was the cost of Splashtop vs LogMeIn. Incentivized Helpful? Verified User Executive Chose Splashtop Simply put, Splashtop SOS works. The remote control feature of SOTI's MobiControl just didn't work for us. We spent countless hours working with SOTI to get additional apps to support remote control for various Lenovo tablets. It was a huge burden and it just didn't work. TeamV… Incentivized Helpful? Verified User Manager Chose Splashtop Prior to Splashtop, I was a big advocate of using LogMeIn's product. However, LogMeIn's products have been unaffordable since the merger with Citrix. In my experience and evaluation, TeamViewer's line of products has been difficult to use even on a good day. My evaluations … Incentivized Helpful? Trent Weber Managing Director Chose Splashtop After evaluating several possible remote support products, Splashtop SOS represented the best value for money to a small business owner. This was largely due to its tiered licensing structure, with the base Splashtop SOS solution providing all the features I needed. This … Incentivized Helpful? Verified User C-Level Executive Chose Splashtop Competitors did not have the same great level of performance. Had more disconnects with those as well. Incentivized Helpful? MV Mike Votaw Administrator Chose Splashtop It's certainly not as feature rich or the same level of remote management system, but Splashtop SOS is a fraction of the cost and does exactly what I need it to do. Incentivized Helpful? Verified User Consultant Chose Splashtop Cost is the best competing factor. Incentivized Helpful? Dan Henry Owner Chose Splashtop I find that Splashtop SOS is as easy or easier to use. LogMeIn was a very great deal more expensive and I would not be able to regain much return on that investment. Incentivized Helpful? CF Christopher Filippi President Chose Splashtop Splashtop SOS is significantly more affordable than its competitors for smaller operations like ours. The base subscription is more than adequate for our use, whereas most competitors overkill single-user capacity. Additionally, competitive products frequently restrict the … Incentivized Helpful? DV David Vigeant Technical service director Chose Splashtop Cheaper. Easier to install. better image quality. Incentivized Helpful? Rick Camp Owner Chose Splashtop Splashtop On-Demand Support is easier to use and significantly less expensive. Incentivized Helpful?	TeamViewer NM Nathan Morgan IT Technician Chose TeamViewer Teamviewer was an organizational decision, not one that I made. Splashtop was integrated with NinjaRMM, which is based on ZenDesk; it performed all of the same functionality and had some features that I really appreciated, such as dragging and dropping from my desktop to the … Incentivized Helpful? Verified User Administrator Chose TeamViewer TeamViewer works similar to the Splashtop application. We do find that performance for both tools is pretty closely matched. Incentivized Helpful? Verified User Director Chose TeamViewer I find Splashtop more intuitive and more stable. I have also found Splashtop to work better when only needed to connect to a few computer from potentially a large number of computers (i.e. connecting to your office computer from a home desktop, and hope laptop, or home ipad). … Incentivized Helpful? Verified User Manager Chose TeamViewer TeamViewer is unique that is allows you access content. similarly to Splashtop which allows for the same qaaccessibiity and content. Helpful? NM Nathan Miles IT Director Chose TeamViewer Team Viewer connect quicker. Team Viewer does not handle multiple displays as well as Splashtop (which fully mimics a remote 3 screen setup with a single click). Splashtop is much cheaper for basic connectivity, roughly 1/3 of what TeamViewer charges. Incentivized Helpful? Verified User Director Chose TeamViewer Found TeamViewer expensive compared to other services, but it does work efficiently. LogMeIn has become incredibly expensive, hence moving away from them. Splashtop is more cost-effective but perhaps not quite so reliable. Incentivized Helpful? Verified User Engineer Chose TeamViewer TeamViewer is a go-to product for almost all newbies and smaller organizations, allowing multiple simultaneous connections and the ability to transfer files, letting you serve multiple clients at once. Incentivized Helpful? DG Damian Gillies President Chose TeamViewer TeamViewer is easier to use at a large scale for me. Incentivized Helpful? Verified User Technician Chose TeamViewer TeamViewer is easier to use, has a better UI that I can control more easily than others, is faster, and I think it uses less bandwidth than others. Also, 5 stars for me, it has a better chat display that can be shown or hidden according to our needs during the remote session. … Incentivized Helpful? Verified User Director Chose TeamViewer TeamViewer is a little more robust than many of the other options that we have compared it to. The patching and package deployment option alone sets it apart. The ability to conduct file transfers from machine to machine also gives it an edge where other options have come up … Incentivized Helpful? HS Harshal Shah Engineering Chose TeamViewer TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better … Incentivized Helpful? J Rio Fultz CEO Chose TeamViewer TeamViewer is a good product for individuals and smaller businesses. As needs get more complex and integrated, we shift to platforms like NinjaOne and Atera to manage routines, run group scripts, and policies. I would say TeamViewer competes well in pure remote access, but the … Incentivized Helpful? Verified User Technician Chose TeamViewer Back in the day TeamViewer was great, but the company changed ownership and, in my opinion, things have gone downhill. Helpful? Isaac Silvin Dass Business Development Manager Chose TeamViewer TeamViewer was selected primarily due to its broader range of features for larger teams and complex support needs including multi user sessions, Comprehensive remote support, Device Management Tools, Cross Platform Support, integration with other business systems. For business … Incentivized Helpful? Yvonne Graber President, Owner Chose TeamViewer Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been … Incentivized Helpful? Robert Holman Network Administrator/ IT Operations Chose TeamViewer TeamViewer stacked up very well. Has most of the same type of features and It also has a free personal version to use. I like all the features and the direction TeamViewer is heading. We picked TeamViewer because of its ease of use and its secure connection. And the many … Incentivized Helpful? Verified User Analyst Chose TeamViewer After discovering the options that we had we decided to go with TeamViewer since we thought it would fit better our needs and we thought it was more trustworthy due to many yrs in the market. We checked the reviews of other users online and we read good things about this … Incentivized Helpful? Verified User Contributor Chose TeamViewer Remote collaborative capability is much better in TeamViewer as oppose to competition and fast connection makes TeamViewer as better choice Incentivized Helpful? Verified User Manager Chose TeamViewer We've tried a few other Remote login services. We've found that TeamViewer is the easiest for us to use as a team, but maybe more importantly, its easier for our customers to install in for an on demand meeting. Additionally, we've found that it's easier for us as a team to … Incentivized Helpful? Verified User Engineer Chose TeamViewer We have to use one or the other access software depending on our client. However, if available, we prefer TeamViewer, as it provides more control and easy access. Incentivized Helpful? Verified User Technician Chose TeamViewer Using Microsoft Teams for remote control of a user's computer does not allow for entering administrator credentials remotely and, therefore, cannot be used in our organization for installing or removing software. Also, it would require someone to physically be at the remote … Incentivized Helpful? Benjamin Duran IT Helpdesk Technician Chose TeamViewer For us we picked TeamViewer because we all have used it in the past. We knew the product was good. We all liked it. It was a product we all trusted. Past experience tends to speak well when it comes to different hardware and software. It is a program that was easy for us to … Incentivized Helpful? MM Madhu Mundra Senior Software Engineer Chose TeamViewer TeamViewer has better support and features such as multiplatform support and file sharing. It is great for collaborations in multi national companies. Quality vise as well it is a great tool and the refresh rate is also quite good.It has great number of communication tools and … Incentivized Helpful? Verified User Project Manager Chose TeamViewer We tried the products by LogMeIn in the beginning and they were too cumbersome and slow compared to TeamViewer. We needed something straight forward, centralized and that we could do from anywhere in the world and the ease of use of TeamViewer helped achieve all of this. Incentivized Helpful? Kyle Bergeron Self Chose TeamViewer LogMeIn did away with thier free accounts when they said the wouldnt. So, Teamviewer got to fill those shoes, and it has done so very well. Incentivized Helpful?

Features

LogMeIn Rescue

Splashtop

TeamViewer

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	LogMeIn Rescue 8.4 205 Ratings 6% above category average	Splashtop 7.8 43 Ratings 1% below category average	TeamViewer 8.5 535 Ratings 2% above category average
Screen sharing	9.1198 Ratings	9.337 Ratings	00 Ratings
File transfer	8.6187 Ratings	9.039 Ratings	8.8503 Ratings
Instant message	8.4125 Ratings	7.930 Ratings	8.6463 Ratings
Secure remote access with Smart Card authentication	8.043 Ratings	00 Ratings	00 Ratings
Access to sleeping/powered-off computers	8.563 Ratings	3.013 Ratings	7.3354 Ratings
Over-the-Internet remote session	8.8197 Ratings	9.342 Ratings	00 Ratings
Initiate remote control from mobile	6.363 Ratings	7.626 Ratings	00 Ratings
Remote management of servers & workstations	7.497 Ratings	9.07 Ratings	00 Ratings
Remote Active Directory® management	7.950 Ratings	00 Ratings	00 Ratings
Centralized management dashboard	8.774 Ratings	7.132 Ratings	00 Ratings
Session record	9.2142 Ratings	7.219 Ratings	8.3362 Ratings
Annotations	9.064 Ratings	9.02 Ratings	7.9127 Ratings
Monitoring and Alerts	9.599 Ratings	6.05 Ratings	00 Ratings
Multi-platform remote control	7.8146 Ratings	8.733 Ratings	00 Ratings

Security

Comparison of Security features of Product A and Product B
	LogMeIn Rescue - Ratings	Splashtop - Ratings	TeamViewer 8.6 49 Ratings 2% above category average
Role-based user permissions	00 Ratings	00 Ratings	8.649 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	LogMeIn Rescue - Ratings	Splashtop - Ratings	TeamViewer 8.0 35 Ratings 2% above category average
Third-party software integrations	00 Ratings	00 Ratings	8.035 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	LogMeIn Rescue - Ratings	Splashtop - Ratings	TeamViewer 8.3 60 Ratings 6% above category average
Attended device access	00 Ratings	00 Ratings	9.159 Ratings
Unattended device access	00 Ratings	00 Ratings	8.455 Ratings
Mobile device access	00 Ratings	00 Ratings	7.752 Ratings
Virtual device access	00 Ratings	00 Ratings	8.349 Ratings
Multiple-display support	00 Ratings	00 Ratings	8.250 Ratings
Multiple concurrent sessions	00 Ratings	00 Ratings	8.349 Ratings

Best Alternatives
	LogMeIn Rescue	Splashtop	TeamViewer
Small Businesses	Getscreen.me Score 9.6 out of 10	Getscreen.me Score 9.6 out of 10	Getscreen.me Score 9.6 out of 10
Medium-sized Companies	Remote Desktop Manager Score 9.5 out of 10	Remote Desktop Manager Score 9.5 out of 10	Action1 Score 9.5 out of 10
Enterprises	Remote Desktop Manager Score 9.5 out of 10	Remote Desktop Manager Score 9.5 out of 10	Remote Desktop Manager Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives	View all alternatives

User Ratings
	LogMeIn Rescue	Splashtop	TeamViewer
Likelihood to Recommend	8.2 (219 ratings)	8.8 (563 ratings)	8.7 (557 ratings)
Likelihood to Renew	7.0 (23 ratings)	9.3 (40 ratings)	10.0 (64 ratings)
Usability	8.5 (74 ratings)	8.8 (28 ratings)	9.1 (57 ratings)
Availability	9.1 (1 ratings)	9.1 (6 ratings)	9.1 (5 ratings)
Performance	9.1 (1 ratings)	9.1 (6 ratings)	9.1 (5 ratings)
Support Rating	9.1 (39 ratings)	8.8 (522 ratings)	9.6 (50 ratings)
In-Person Training	- (0 ratings)	- (0 ratings)	9.1 (2 ratings)
Online Training	- (0 ratings)	- (0 ratings)	9.1 (4 ratings)
Implementation Rating	9.0 (3 ratings)	8.8 (18 ratings)	8.9 (119 ratings)
Configurability	8.2 (1 ratings)	9.0 (3 ratings)	9.1 (4 ratings)
Contract Terms and Pricing Model	- (0 ratings)	9.1 (2 ratings)	- (0 ratings)
Ease of integration	- (0 ratings)	10.0 (2 ratings)	9.1 (5 ratings)
Product Scalability	9.1 (1 ratings)	9.8 (5 ratings)	9.1 (5 ratings)
Professional Services	- (0 ratings)	9.1 (1 ratings)	- (0 ratings)
Vendor post-sale	- (0 ratings)	9.1 (4 ratings)	8.5 (5 ratings)
Vendor pre-sale	- (0 ratings)	9.0 (4 ratings)	9.1 (5 ratings)

User Testimonials
	LogMeIn Rescue	Splashtop	TeamViewer
Likelihood to Recommend	GoTo (formerly LogMeIn) Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need. Incentivized Verified User Anonymous Read full review	Splashtop Based on the price of their basic plan, Splashtop is easily the best solution available for small installations like mine. I am confident with their security implementation and reconnection to devices after a remote restart have never failed me. They feature many higher-level tools and solutions but I've just never needed to use them. Incentivized Terrell Tucker Volunteer Read full review	TeamViewer I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN. Incentivized Scott Anderson CIO Read full review
Pros	GoTo (formerly LogMeIn) LogMeIn Rescue does a great job of allowing access to our clients computer screens. LogMeIn Rescue does a great job of allowing me as an admin to monitor my technicians. LogMeIn Rescue does a great job of allowing me as an admin to pull daily, weekly and monthly stat reports. LogMeIn Rescue does a great job of allowing me as an admin to view my technician's chat logs. Incentivized Jennifer Glover Administrator Read full review	Splashtop Seamless RMM Integration - Splashtop’s integration into Syncro is functionally invisible, but in a good way. I don't have to manage a separate contact list or worry about syncing credentials between my RMM and my remote tool. I click "Remote Desktop" in Syncro, and Splashtop launches instantly. High Performance Graphics & Low Latency - The frame rate and refresh speed are consistently superior to competitors I’ve used in the past. Even when connecting to a client with a dual monitor setup or a slower upload speed, the lag is minimal. The picture quality is crisp enough that I can read fine print on error logs without squinting. "SOS" Ad-Hoc Workflow - r clients who aren't on a managed contract (my "break/fix" customers), the SOS feature is a lifesaver. I don't have to walk a non-technical user through a complex installation. I just tell them to go to the site, give me the 9-digit code, and I'm in! Incentivized NM Nathan Malone Founder\IT Consultant Read full review	TeamViewer It is secure and eliminates the need for VPN for remote users. It offers a 2FA to insure that security is strong for our system. Can save time with file transfer syncs for labels, batches and other files. It supports multi device and cross platform usage within our warehouse. Incentivized TH Tony Higgins CIS Manager Read full review
Cons	GoTo (formerly LogMeIn) one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch more documentation for apple users never could record a session, all the time was a permissions issue, don't know how to do it Incentivized Wagner Lopez Information Technology Audit Manager Read full review	Splashtop Compared to our prior solution, Splashtop does not "organize" devices nearly as well. They need some some sort of tagging solution so that you can, say, pull up a list of "all machines at this campus" or "All Macs at this site" The Business App that runs locally feels clunky, and is presented in a weirdly-sized window Incentivized JM Jim Michael IT Manager Read full review	TeamViewer With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer Incentivized Sander de Beus IT Service Coördinator Read full review
Likelihood to Renew	GoTo (formerly LogMeIn) It may not be used often in our smaller organization but it really is the only option with a remote workforce. We do not want to learn a new product so it is much better to keep with what we know works well and our staff is used to utilizing Incentivized Kenneth Cameron Principal Managing Partner Read full review	Splashtop I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts Incentivized Alex Gorga Consulente informatico Read full review	TeamViewer We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help. Incentivized Yvonne Graber President, Owner Read full review
Usability	GoTo (formerly LogMeIn) I believe that LogMeIn Rescue is extremely suitable for users of all levels of technical prowess. The user interaction is minimal, and the agent is available to take over at every step of the way. From problem resolution to training, LogMeIn Rescue can take care of it all. LogMeIn Rescue makes the user support process easier and faster so the user can have the issues resolved in a timely manner. Incentivized Carlos Alvarez Information Technology Director Read full review	Splashtop It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way Incentivized PC Paul Cheng IT Manager Read full review	TeamViewer TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more. Incentivized CA CSM AG, Robert Schürch CEO Read full review
Reliability and Availability	GoTo (formerly LogMeIn) Log me in has never failed me Incentivized Verified User Anonymous Read full review	Splashtop I recall one outage, and it wasn't very long. We use QuickAssist when someone's having a problem connecting with Splashtop on a Windows machine. Fortunately, that doesn't happen very often. QuickAssist is for the QUICK Assist. Splashtop is far better for addressing more complex support needs. Incentivized Dana Friedman CEO, Chief cook and bottle washer, madam. Read full review	TeamViewer Always available if setup correctly. Incentivized JR Jackie Ramos Associate Director of Telecom & PC Support Read full review
Performance	GoTo (formerly LogMeIn) no complaints Incentivized Verified User Anonymous Read full review	Splashtop I've found occasional speed bumps and disconnects that are annoying. I don't know who or what to blame. If there was a way for Splashtop to survive through dropped packets, that might help. A tool like Microsoft Remote Desktop disconnects far more easily than Splashtop does, but Splashtop sometimes requires three to four sessions, or at least shows 3-4 sessions in the logs/reports for a given support call. Incentivized Dana Friedman CEO, Chief cook and bottle washer, madam. Read full review	TeamViewer The application is built on VNC which is a very stable technology. Mike Robinson Internet Director / UNIX Administrator Read full review
Support Rating	GoTo (formerly LogMeIn) I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console Incentivized Verified User Anonymous Read full review	Splashtop The phone number is in the top right of each page of the website and app and when called, the person who picks up (before any automation delays the call) is ready to assist or immediately recognize the appropriate place for a transfer. If transferred to a different department, that department picks up immediately and each person is fully trained to help resolve a (typically user error) call. Incentivized NU Nicole Umholtz Paralegal Read full review	TeamViewer the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly. Incentivized Andrew Shannon Senior System Administrator Read full review
In-Person Training	GoTo (formerly LogMeIn) No answers on this topic	Splashtop No answers on this topic	TeamViewer As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage. Incentivized CA CSM AG, Robert Schürch CEO Read full review
Online Training	GoTo (formerly LogMeIn) No answers on this topic	Splashtop No answers on this topic	TeamViewer I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral. Jordan Paquette IT Support Technician Read full review
Implementation Rating	GoTo (formerly LogMeIn) Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems. Incentivized Michael Craven Owner/President/CEO Read full review	Splashtop It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough Incentivized DJ David Judice IT Director Read full review	TeamViewer TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well. Incentivized J Rio Fultz CEO Read full review
Alternatives Considered	GoTo (formerly LogMeIn) Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs. Incentivized Verified User Anonymous Read full review	Splashtop I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison. TL Todd Lincoln Principal Read full review	TeamViewer TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version. Incentivized HS Harshal Shah Engineering Read full review
Contract Terms and Pricing Model	GoTo (formerly LogMeIn) No answers on this topic	Splashtop A colleague got a significantly better deal that did not allow him to use Groups. His savings/pricing was far more attractive than mine was. I tried to get that from sales, and they told me it was not an option. That was disappointing. Incentivized Dana Friedman CEO, Chief cook and bottle washer, madam. Read full review	TeamViewer No answers on this topic
Scalability	GoTo (formerly LogMeIn) it's perfect Incentivized Verified User Anonymous Read full review	Splashtop I bought service for 250 unattended machines. I anticipate the next level will be very expensive, so I may stop at 250. It works very well for our needs. Only recently have I needed to add a second team to add a group of computers, but it's all been great. Incentivized Dana Friedman CEO, Chief cook and bottle washer, madam. Read full review	TeamViewer Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop Incentivized JR Jackie Ramos Associate Director of Telecom & PC Support Read full review
Professional Services	GoTo (formerly LogMeIn) No answers on this topic	Splashtop Do not use. Incentivized Tim Hern CEO and President- Muskoka Information Radio Inc. Read full review	TeamViewer No answers on this topic
Return on Investment	GoTo (formerly LogMeIn) It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems. Increase FCR "First Call Resolution" if you have this within your SLA Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer. Incentivized Stachel Stanziola Service Desk Manager Read full review	Splashtop Remote support makes my business possible, period. Switching from TeamViewer to Splashtop has made a huge difference to my operation: the cost is both lower and more predictable, and getting from "answering the phone from a client in trouble" to "satisfied client" is much faster and easier. I apologize that I don't actually have hard numbers, but I can sincerely recommend Splashtop and Splashtop SOS. It will make your life and business better! Incentivized Marc Tompkins IT consultant Read full review	TeamViewer It took about 3 months. Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems. Remotely accessing devices in our office allows employees to stay productive while working from home. TeamViewer helps us to collaborate with other firms for projects we're doing. Incentivized AR Akshat Rana Technical Support Read full review
ScreenShots	LogMeIn Rescue Screenshots	Splashtop Screenshots	TeamViewer Screenshots