| Product | Rating | Most Used By | Product Summary | Starting Price |
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 LogMeIn Resolve | Score9.1 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
 TeamViewer | Score8.6 out of 10 | N/A | Teamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location. | $299 per year |
 Zoom Workplace | Score8.6 out of 10 | N/A | Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center. | $16.99 per month per user |
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| Additional Details | MDM is available under the Complete plan. Volume discounts & MSP pricing are available. A discount is available for annual billing. | — | Discount available for annual billing. | |||||||||||||||||||||
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| LogMeIn Resolve | TeamViewer | Zoom Workplace | |
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| Considered Multiple Products | Chose LogMeIn Resolve It has been easier to use, compare to past jobs where TeamViewer what the tool to use Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo makes two of the three products we have/are using. LogMeIn and GoToAssist Expert are fairly good. LogMeIn's pricing structure is increasing, which made us move to GoToAssist Expert. TeamViewer was used years ago, and I barely remember it, but at the time, it wasn't as … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve Since ability to control a remote computer was removed from gotomeeting, Resolve is only LogMeIn product that meets my needs. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve Cheaper buy in price and easier UI to use. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo Resolve had more functionality than Team Viewer. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo Resolve is not necessarily an app that I personally chose to use in my organization; this is just one of many that I have interacted with and experienced through the different organizations that I have worked at over the years. However, I will say that I enjoy the engaging … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose LogMeIn Resolve GoTo Resolve is more reliable compared to some of the others listed. They all have their pros and cons, but GoTo Resolve is more well-rounded for our use case. You will not be disappointed in GoTo Resolve. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose LogMeIn Resolve Far superior in terms of use billing and every factor one would consider with maybe the exception of market penetration Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve We only use Team Viewer as an emergency for remote access, the remote access feature is the same as GTR. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo Resolve stacks up to these other applications as they provide a way to reach customers quicker and has a steadier connection. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve All of the different remote support applications can do much of the same. We went with RescueAssist as it's still the only application we have been able to find that has the option to finish the setup of a Mac user account without disconnecting the session. As we still don't … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve Pretty picture quality at low band width compared to competition Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose TeamViewer TeamViewer does as much, if not more, for client connectivity. Both allow copious notes for each support connection. Client-based MDM would be a valuable addition for our specific needs. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer This tool's security is astounding, and it offers two-factor authentication to protect the data. Additionally, the recording options enable us to record meetings in high definition and share them directly from the dashboard. It is a lightweight tool that can be quickly set up … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer We did a brief trial of Go To Assist and divided upon Team Viewer as we felt that it had a slightly richer feature set. We also preferred the UI/UX of Team Viewer in comparison to Go To Assist. In terms of pricing, this was pretty much similar to both products. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Basically, Chrome Remote doesn't have the flexibility of TeamViewer, and GoToAssist is just too expensive. Only TeamViewer offers what I need at a decent price point. There is a reason why it is a leader in this vertical. I highly recommend them and suggest you don't waste … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is much easier to use than Zoom. It has just enough features and is simple to install. It really works well for those that are not computer savvy. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer TeamViewer is way more user friendly and also faster. Any desk is not bad, don't get me wrong, but TV is way faster and runs smoothly. There no issues and you can do more with it than other companies. Based on my experience (more than 4 remote control softwares for more than 3 … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I feel that TeamViewer's integration with clipboard and hotkeys works better than any other software in the market. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer We are investigating the use of Microsoft Teams We currently use Zoom and find that most higher education institutions are on this platform as well so that helps with usage and understanding of the program Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Much easier to use. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Skype for Business is perfect for calls and chat, but TeamViewer is better for remote control access. Zoom is great for conference calls, especially if you have less internet bandwidth or a less powerful computer. Zoom is light weight compare to TeamViewer but doesn't have as … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Reliability and constant connection was what set it apart. I dont even think it has any direct competitor since none of the other tools I used had the option to leave the software running and maintain a constant connection. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Used different products like TeamViewer. TeamViewer is free and a lot of end users know about installing the software as it is easy to install. Other products like Zoom have higher payment plans for purchasing and less number of users are supported with respect to TeamViewer. … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Prior to buying TeamViewer we extensively reviewed a number of different platforms:
Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Originally TeamViewer had great technology and a good price. What drew me to it was that it was cheaper than LogMeIn Rescue and you could purchase a perpetual license. It soon became clear that they broke functionality between older and new versions. If you plan on only … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I’ve used GoToAssist and in my experience GoToAssist is better for the end-user experience. Skype for Business is better for meetings but that is kind of out of scope for TeamViewer. VNC is best for inside the organization. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Zoom Workplace Zoom is amazing for video calls and conference calls and is very lightweight. Slack is better when it comes to chatting but in my opinion, Zoom is better with calls. Skype might be cheaper but I think you get more value from Zoom. Screenshare is big on TeamViewer but Zoom can … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Zoom Workplace Zoom is very easy to use and inexpensive. Zoom has allowed more users during the one call. Good video and audio compared to other products. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Zoom Workplace Zoom is an amalgamation of video conferencing + remote access software. You do not need to install two software for one task. Remote conferencing can be done while the Video conferencing is ongoing. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zoom Workplace Zoom is an all in one solution that supports video conference, business instant messaging, set conference room to build your business collaborative model of communication. Why Zoom is one of the best tools, is because you have everything in one single software and you don't … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Zoom Workplace We used to use GoToMeeting, but Zoom is less expensive, easier to use and has more featured for less money. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zoom Workplace Zoom wins over other products because of it's superior quality in terms of audio and video. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zoom Workplace GoToMeeting, WebEx, GoToAssist Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |||
| Would buy again | |||
91% Would buy again 101 Answers | 88% Would buy again 383 Answers | 92% Would buy again 416 Answers | |
| Delivers good value for the price | |||
94% Delivers good value for the price 92 Answers | 88% Delivers good value for the price 354 Answers | 93% Delivers good value for the price 389 Answers | |
| Happy with the feature set | |||
95% Happy with the feature set 106 Answers | 96% Happy with the feature set 417 Answers | 95% Happy with the feature set 441 Answers | |
| Lived up to sales and marketing promises | |||
93% Lived up to sales and marketing promises 69 Answers | 91% Lived up to sales and marketing promises 288 Answers | 92% Lived up to sales and marketing promises 290 Answers | |
| Implementation went as expected | |||
95% Implementation went as expected 88 Answers | 97% Implementation went as expected 356 Answers | 95% Implementation went as expected 330 Answers | |
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| LogMeIn Resolve | TeamViewer | Zoom Workplace | |
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| Small Businesses |  Avast CloudCare Score10 out of 10 |  LogMeIn Rescue Score8.2 out of 10 |  Broadvoice | GoContact Score9.1 out of 10 |
| Medium-sized Companies |  Action1 Score9.4 out of 10 |  BeyondTrust Remote Support Score8.6 out of 10 |  Webex Calling Score8.8 out of 10 |
| Enterprises |  ManageEngine Endpoint Central Score9 out of 10 | BeyondTrust Remote Support Score8.6 out of 10 | Webex Calling Score8.8 out of 10 |
| All Alternatives | View all alternatives | View all alternatives | View all alternatives |
| LogMeIn Resolve | TeamViewer | Zoom Workplace | |
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| Likelihood to Recommend | 9.0 | 8.7 | 8.8 |
| Likelihood to Renew | 6.8 | 8.1 | 9.4 |
| Usability | 8.3 | 9.0 | 9.5 |
| Availability | 9.1 | 9.1 | 9.1 |
| Performance | 6.4 | 9.1 | 9.0 |
| Support Rating | 9.1 | 9.2 | 6.4 |
| In-Person Training | 9.1 | 9.1 | 9.1 |
| Online Training | 9.1 | 9.1 | - |
| Implementation Rating | 9.1 | 8.7 | 6.4 |
| Configurability | 9.1 | 8.4 | 9.1 |
| Contract Terms and Pricing Model | 7.3 | - | 8.0 |
| Ease of integration | - | 9.1 | 7.3 |
| Product Scalability | 9.1 | 9.1 | 9.8 |
| Professional Services | 9.1 | - | 9.2 |
| Vendor post-sale | 9.1 | 8.9 | 9.1 |
| Vendor pre-sale | 9.1 | 9.1 | 7.3 |
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| ScreenShots | LogMeIn Resolve Screenshots      | TeamViewer Screenshots    | Zoom Workplace Screenshots     |
