What users are saying about
Top Rated
137 Ratings
Top Rated
565 Ratings
Top Rated
137 Ratings
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Score 8.3 out of 100
Top Rated
565 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Looker

If you're a company who's been in business for a few years, and can afford a Looker license, then I wouldn't really look anywhere else. We've looked at a TON of data analytics/BI tools over the years and Looker is, by far, the best we've seen. However, that comes with a cost. If you're a new startup, Looker probably isn't appropriate for you because of the cost.
Anonymous | TrustRadius Reviewer

Salesforce Einstein Analytics

I like being able to customize for what I need, sometimes it is dizzying as there are so many possibilities to chart and visualize data, can get overwhelmed. eg, reporting for the sake of reporting, just because you can...But for large sets of data, complex, where you wish to identify trends and opportunities, there is much to mine here.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Looker
7.2
Salesforce Einstein Analytics
7.7
Pixel Perfect reports
Looker
6.9
Salesforce Einstein Analytics
7.4
Customizable dashboards
Looker
7.9
Salesforce Einstein Analytics
7.9
Report Formatting Templates
Looker
7.0
Salesforce Einstein Analytics
7.6

Ad-hoc Reporting

Looker
7.5
Salesforce Einstein Analytics
7.4
Drill-down analysis
Looker
8.2
Salesforce Einstein Analytics
7.6
Formatting capabilities
Looker
7.3
Salesforce Einstein Analytics
7.5
Integration with R or other statistical packages
Looker
5.9
Salesforce Einstein Analytics
6.7
Report sharing and collaboration
Looker
8.6
Salesforce Einstein Analytics
7.7

Report Output and Scheduling

Looker
8.1
Salesforce Einstein Analytics
7.3
Publish to Web
Looker
8.2
Salesforce Einstein Analytics
7.3
Publish to PDF
Looker
7.8
Salesforce Einstein Analytics
7.5
Report Versioning
Looker
7.6
Salesforce Einstein Analytics
7.3
Report Delivery Scheduling
Looker
8.8
Salesforce Einstein Analytics
7.4
Delivery to Remote Servers
Looker
Salesforce Einstein Analytics
7.2

Data Discovery and Visualization

Looker
6.7
Salesforce Einstein Analytics
8.2
Pre-built visualization formats (heatmaps, scatter plots etc.)
Looker
7.5
Salesforce Einstein Analytics
8.8
Location Analytics / Geographic Visualization
Looker
7.9
Salesforce Einstein Analytics
8.2
Predictive Analytics
Looker
4.6
Salesforce Einstein Analytics
7.6

Access Control and Security

Looker
8.5
Salesforce Einstein Analytics
8.1
Multi-User Support (named login)
Looker
8.8
Salesforce Einstein Analytics
8.0
Role-Based Security Model
Looker
8.4
Salesforce Einstein Analytics
7.7
Multiple Access Permission Levels (Create, Read, Delete)
Looker
8.4
Salesforce Einstein Analytics
8.2
Single Sign-On (SSO)
Looker
Salesforce Einstein Analytics
8.5

Mobile Capabilities

Looker
6.0
Salesforce Einstein Analytics
8.0
Responsive Design for Web Access
Looker
7.5
Salesforce Einstein Analytics
8.4
Dedicated iOS Application
Looker
5.0
Salesforce Einstein Analytics
7.7
Dedicated Android Application
Looker
5.0
Salesforce Einstein Analytics
7.5
Dashboard / Report / Visualization Interactivity on Mobile
Looker
6.7
Salesforce Einstein Analytics
8.3

Application Program Interfaces (APIs) / Embedding

Looker
Salesforce Einstein Analytics
6.5
REST API
Looker
Salesforce Einstein Analytics
6.3
Javascript API
Looker
Salesforce Einstein Analytics
6.4
iFrames
Looker
Salesforce Einstein Analytics
6.5
Java API
Looker
Salesforce Einstein Analytics
6.6
Themeable User Interface (UI)
Looker
Salesforce Einstein Analytics
6.1
Customizable Platform (Open Source)
Looker
Salesforce Einstein Analytics
6.9

Pros

Looker

  • Incredibly advanced analytics tool that is even more capable if you learn how to use LookML which is Looker's custom programming language.
  • Quick access to the raw data that is being visualized allows you to spot check for data integrity.
  • My usage with Looker is limited because of our integration but, having seen their updates over time, the integrations with Slack, Salesforce, and other tools appear to greatly improve organizations' workflows.
Anonymous | TrustRadius Reviewer

Salesforce Einstein Analytics

  • It has dashboards that, out of the box, can be useful for people who do not want to put in much effort in creating custom dashboards. It also has the ability to customize dashboards so you can add more info and functionality to your dashboards if the need arises.
  • The developers are continually investing in the platform and providing improvements, and listen to customer feedback and feature requests. They regularly update the app and provide more functionality which has been beneficial to our institution.
  • Native integration and natural connection if your organization is already using Salesforce. Super easy to set up and works well with Salesforce. Very smooth and natural when connecting it to your Salesforce instance.
  • Excellent visual experience for presenting data. Users find it so much easier to navigate and view data in a visual way, which allows them to drive their performance in the right directions.
  • Has the ability to pull data not only from Salesforce but from other external systems and databases, making it an all-around BI tool. Mixing data from Salesforce and other third-party systems puts all your data in one place which can easily be ingested by decision-makers and executives.
Anonymous | TrustRadius Reviewer

Cons

Looker

  • Mobile viewing is HTML based, not always highly viewable.
  • Basic operations can be difficult to achieve. There is a function called table calculations which allows this.
  • Running on a single server, the entire instance can slow down if even one user schedules a large dashboard.
Anonymous | TrustRadius Reviewer

Salesforce Einstein Analytics

  • When we started with SAC we did not realize for it to be effective it would require a FTE to be the administrator.
  • You need an energetic, self-starting person to be the administrator to get the most value out of your investment.
  • You need ELT buy-in to make all parties accountable for their assigned duties.
Richard Peterson | TrustRadius Reviewer

Likelihood to Renew

Looker

Looker 9.0
Based on 4 answers
We've been very happy with Looker so far, and all teams in the organization are starting to see its value, and use it on a frequent basis. It has quickly become our accessible "source of truth" for all data/metrics.
Anonymous | TrustRadius Reviewer

Salesforce Einstein Analytics

No score
No answers yet
No answers on this topic

Support Rating

Looker

Looker 10.0
Based on 4 answers
Looker support specialists are heroes. They are knowledgeable, smart, and always vouch for your success. The availability is super quick, and even if there is no current solution for my problem, they will address it and voice it as feedback for a product.
Jasmeet S Babra | TrustRadius Reviewer

Salesforce Einstein Analytics

No score
No answers yet
No answers on this topic

Implementation Rating

Looker

No score
No answers yet
No answers on this topic

Salesforce Einstein Analytics

Salesforce Einstein Analytics 6.0
Based on 1 answer
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
Anonymous | TrustRadius Reviewer

Alternatives Considered

Looker

Looker stacks up very well against the other tools we have evaluated and used. All the tools have their own pros and cons. Looker had a better edge in terms of visualizations when we chose to use it. After several updates, other tools began to have newer features. Looker still stands competitive.
Purav Vaidya | TrustRadius Reviewer

Salesforce Einstein Analytics

Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
Jeffrey Smith | TrustRadius Reviewer

Screenshots

Pricing Details

Looker

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesforce Einstein Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Looker
8.2
Salesforce Einstein Analytics
7.9

Likelihood to Renew

Looker
9.0
Salesforce Einstein Analytics

Support Rating

Looker
10.0
Salesforce Einstein Analytics

Implementation Rating

Looker
Salesforce Einstein Analytics
6.0

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