What users are saying about
Top Rated
47 Ratings
36 Ratings
Top Rated
47 Ratings
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Score 9.1 out of 100
36 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Loom

Loom is perfect if you do anything on a computer or phone and you need to document it. Rather than firing up another screen recording tool, recording your video, then downloading the file and uploading it to Youtube THEN sharing that link (my old workflow)—I can now just press one button, select the area of my screen I want to record, record my video, and send it within seconds. No extra software or steps.
Ben Marcoux Roofing Lead Generation Expert | TrustRadius Reviewer

UserZoom

It is expensive. It is warrented if your organization has a high volume of studies and is mature enough to do more than qualitative usability testing. On the other hand, if you find yourself doing many surveys (large or small), usability tests, etc. there is cost savings due to the recruiting cost being the only thing you pay for... by the way, you will have to figure out how the coordinate the recruiting, but UserZoom is so helpful with this process and I think recently they have made efforts to bring those solutions in house.
Anonymous | TrustRadius Reviewer

Pros

Loom

  • Integrated right into Chrome - If I want to make a screen-capture video of a particular window in Chrome, I just start the Loom extension from within that window. It automatically records the entire window, my audio, computer audio and/or my video camera. In other words, it makes recording a screen capture video fast and almost automatic.
  • I like that it automatically saves it to my Loom account profile and also provides a URL I can send to people. I think the utility of this feature is pretty obvious. The sequence is 1. Start loom 2. click the RECORD button 3. record 4. click the STOP button 5. copy and paste the URL which loom automatically generates.
  • The way they have chosen to provide online organizing of my videos is pretty well executed. I can create folders and move related videos into those folders. This becomes really important when you start creating a lot of videos.
Jack Edward Heald | TrustRadius Reviewer

UserZoom

  • Offers a wide variety of testing types: Click Testing, Card Sorting, and Screen Recording.
  • Post-Test Reporting helps make sense of the pass/failure rate of certain tasks (and participants).
  • It is relatively easy to add and edit tasks for users.
Joshua Melder | TrustRadius Reviewer

Cons

Loom

  • Settings could be more configurable - I rarely want my face on the video. Every time I need to turn it off... ideally this could be a setting to have it disabled by default.
  • The UI while recording could be improved. I often forget the keyboard shortcuts, and a simpler red button floating on the screen or somethign would be great to stop the recording simply as needed.
  • The desktop app (in beta) overrides some standard keyboard shortcuts in OSX, which is frustrating.
Jeff Garon | TrustRadius Reviewer

UserZoom

  • Though detailed, instructions can be a touch confusing.
  • Can be hard to use and not the most intuitive for a complete beginner
  • Interface a bit dated
Craige Hardel | TrustRadius Reviewer

Likelihood to Renew

Loom

Loom 8.0
Based on 1 answer
Loom is a very good product which has many different use cases that help us to keep our products supported, allow our products to be sold, and allow us to talk with one another in the company. There are not many glaring issues with Loom that would hold me back from continuing to use this service but the main question will be how they stack up with the other video products on the market and their direct competition.
Anonymous | TrustRadius Reviewer

UserZoom

UserZoom 10.0
Based on 1 answer
I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
Anonymous | TrustRadius Reviewer

Usability

Loom

Loom 10.0
Based on 4 answers
Loom is one of the easiest software solutions that I've used. Their Chrome extension is very intuitive and I hear that the desktop app is phenomenal. Once you've stopped the recording, the video is instantly available to share via the link that Loom provides you. The recipient only needs to click on the link and click 'play' on the Loom landing page. So easy.
Anonymous | TrustRadius Reviewer

UserZoom

UserZoom 7.0
Based on 1 answer
It passes, but can be cumbersome for people not used to usability tools. As good as their application is, it can be a touch distracting navigating or guessing where things may be. With that said, UserZoom does most things well.
Craige Hardel | TrustRadius Reviewer

Performance

Loom

Loom 10.0
Based on 3 answers
It is the best platform that I have come across that does exactly what I want it to do when I want it to do it. It is there when I need it (browser extension) and hidden when I don't. I have never had an issue with the service and find it to be one of the most convenient tools to use when an email or Slack won't suffice.
Chandler Elmore | TrustRadius Reviewer

UserZoom

No score
No answers yet
No answers on this topic

Support Rating

Loom

Loom 8.6
Based on 9 answers
I use Loom for simple tasks. Never used customer support really. It's so simple to use. I haven't had any real issue with Loom which would require customer support to help me out. So I just put 5 because I don't know if the customer support is good or bad since I never used, so I'm kind of neutral.
Anonymous | TrustRadius Reviewer

UserZoom

UserZoom 7.5
Based on 2 answers
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
Joshua Melder | TrustRadius Reviewer

Alternatives Considered

Loom

For desktop recordings, I've only used Quicktime. Loom is overall a nicer looking and functioning tool for recording videos, although there are a couple tools that Quicktime has (like splicing videos and selecting a specific recording size) that I wish Loom had
Andrea Cross | TrustRadius Reviewer

UserZoom

Most comparative products that we've used/seen are in-house developed tools, data scientist-based research with a few other tools used in the process such as Validately. UserZoom is a nearly perfect tool as results are real-time, authentic and can capture real-experience results at scale. The increase in pricing came when so few purpose-built alternatives followed suit.
Jackie Bassett | TrustRadius Reviewer

Return on Investment

Loom

  • We're able to keep hiring managers happier which typically can increase the number of hires we have. That, in turn, increases revenue. Happy hiring managers also mean more renewals of partnerships
  • We're able to get information to the hiring manager quicker, which can lead to quicker hiring times, which means more money to use faster.
Anonymous | TrustRadius Reviewer

UserZoom

  • Validate suspected usability issues by having users validate our hypotheses
  • Provide a starting point to build a usability testing department, part of the UX department
Andres Podesta | TrustRadius Reviewer

Pricing Details

Loom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

UserZoom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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