Likelihood to Recommend
It's a great tool to have team members collaborate and generate brainstorming sessions. It's very interactive and the real-time approach makes it really fun. It's very interesting to sit down and have people participate in a voting session when exploring alternatives and comparing them to others. Brainstorming and collaborating are the biggest takeaways.
Read full review
StatusPage is well suited for notifications on services and products. If you need to have a passive way to notify users, internal staff, or executives on the status of SaaS services, StatusPage is a low barrier way to do this with minimal setup and maintenance. StatusPage is not well suited for scenarios in which you want info kept private. If StatusPage is updated, the subscribers to those alerts will be notified so you just want to make sure you're addressing the right audience with updates.
Read full review Pros Intuitive and simple design is one of its strong points, so zero learning curve! Clearing away the whole board or parts of the board is a breeze to avoid confusion. The different pens with colors and nib thickness allow easy explanations. Read full review Interface is very intuitive and easy to use with very little training. Ability to customize messaging for events and notify before, during and after maintenance. Integrations with app like Twitter and Slack. Ability to automate all our maintenance notifications. Read full review Cons After editing one item on a board, all other items can be dimmed, took me a few seconds to work out that I had to hit the ESC key to resolve Can't put my finger on exactly why but the minimap is a bit frustrating to use I'd really like to see options that only admins have visible but not clickable, then I'd know without asking that a given thing could be accomplished Read full review I wish I had more ways to customize the layout. I wish I could show custom date ranges when looking at historical up-time. Read full review Likelihood to Renew
It’s integral to the way we operate and run the business. It’s slick, professional and always having new features added
Senior Consultant (Business Analysis & UX)
Read full review Usability
This is the where Lucidspark has some opportunity to have improvement, the learning curve can be not as intuitive as Lucidchart. The main area of improvement would be to have a similar interface as Lucidchart. For example, to scroll between the x and y axis can be difficult until the user discovers the tab on the left hand side that has the arrow and the hand. Until the user discovers that tab on the left hand side, the chart is difficult to navigate around.
Read full review Support Rating
From the sales team to the online training resources, there is so many ways that you can get information and questions answered the people over at Lucid really go out their way to ensure you and your teams success not to mention all of the help and support in app. Its the attention to detail and understanding of their user base that puts them over the other companies.
Read full review
Support is very responsive although we haven't had to contact them in a time of emergency, all of our support inquiries were answered in a timely manner and usually resolved with their first response. Support responsiveness played a big role in our decision since if we need help during downtime, we can't really afford to wait.
Read full review Alternatives Considered
It is a very accessible and wide range of tools to help kick-off any projects and brainstorming sessions. It is user-friendly in terms of content sorting and collaborative ideations. It is also loaded with good quality export options and colours for a very practical client presentation and team understanding of the content across boards.
Read full review
I would say StatusPage on its own is a great service. StatusPage for Hipchat can only be used with that specific chat client. But on its own StatusPage can be integrated with many tools, like Slack, email notifications, text notifications, etc. I don't know of a tool that compares with StatusPage. You could essentially host your own status site with Greed Yellow or Red statuses, but you would be missing out on the robustness of a tool that keeps historical data, uptime, and segregates services based on components.
Read full review Return on Investment I've made a Planning Poker template in Lucid that we use for Sprint Planning, and it's made it easier to switch to Story Points and forego task breakdown and time estimation altogether. It does save time during Sprint Planning but that's less significant than the fact that developers no longer feel the need or pressure to conform to whatever random time estimate was provided. That's thanks to Story Points, not Lucid itself, but Lucid surely made Planning Poker a lot easier than it used to be. As an added bonus, it stores voting history, so we can go back during the Retrospective and review particular items of interest that we completely botched the sizing of. Read full review Helps organize communication to our clients during an incident. Demonstrates our level of transparency to prospects. Read full review ScreenShots