Likelihood to Recommend
I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
Read full review
Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
Read full review Pros It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions. Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability. The best part is effective and satisfactory support given by he service owners. Read full review Tracking number of calls and chats everyday Tracking Average handle time View calls waiting in the queue Read full review Cons In person communication with support staff more easily. Supports all operating systems. Extended Free Trial, that makes users been used to of it and then they are motivated to buy the solution. Read full review CRM integration customization Advanced Reporting SSO Integration Read full review Alternatives Considered
no other product since in the company and in the area in which I work, luma's service is sufficient, although it is true that in the future we can look for new services, when we expand, and according to the needs that arise, in summary, luma gives me has provided what is necessary
Read full review
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
Read full review Return on Investment It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services. The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive. Read full review There were a few system outages, they have since implemented a business continuity plan Their onboarding support was really good They built out an integration to Assembled which is great for workforce management Read full review ScreenShots