MessageBird vs. ShoutOUT

MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.

Incentivized

If you are mainly using Instagram influencers to promote your business, ShoutOUT works excellent for that. Most of those influencers aren't very tech-savvy, so giving them a coupon code to track their sales and commission them off of that seems to work well. The mass payout feature is pretty simple to use as well, but I wish that you didn't have to do it on a 1-on-1 basis.

Incentivized

• SMS delivery
• Webhooks for delivery reports
• SMS pricing

Incentivized

• Great for simple, not very tech-savvy influencers or affiliates.
• Ties in seamlessly to Shopify Plus, which is a must for our organization.
• Simple dashboard, easy to manage affiliates.

Incentivized

• It does not accept all the functions of whatsapp
• It has no integration with the Pipedrive CRM
• Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"

Incentivized

• Not a vast network of affiliates to choose from if you need them to facilitate that side of your business.
• Sometimes the tracking by coupon code doesn't seem to work correctly, and the numbers don't match up with what we see on the backend of our Shopify numbers.
• Could make it easier to add creatives and deep linking for affiliates.

Incentivized

It works perfectly for what we need it to do. It is very inexpensive, works well, and makes it easy for us to navigate and use. We can easily add new affiliates and create coupons for them to track their sales. For the influencers that are a little more inclined to post product links and go the more traditional affiliate approach, we can certainly provide that option for them and go that route as well. We like the ease and simplicity.

Incentivized

We only had to use it once, but they got back to us very quickly and helped us solve the issue that we had. So, ShoutOUT support is batting 1000% in our book, but that is only 1 out of 1 and may not be enough of a sample size to verify that they are as good as we think.

Incentivized

Twilio prices were much higher for our initial volume (30k SMS/month). But they have more APIs and more services if you need to integrate email, SMS, and other channels. We didn't need those features, only basic SMS and email, so we kept each feature from one provider. Email from Sendgrid and SMS from MessageBird

Incentivized

We used Shareasale and Commission Junction in the, and they are awesome to manage your traditional affiliates that run blogs or email campaigns. We would still be using those if we did more of a traditional approach to influencers. But since we moved over to a more influencer based marketing approach, ShoutOut is fantastic and has made it simpler for us and our affiliates.

Incentivized

• Quick contact with collection clients
• Delivers the feeling of instantaneous
• It is good to start the relationship, but continue it through the call center.

Incentivized

• Very positive right off the bat because we dropped our Commission Junction expenses and got most of our bigger affiliates to switch over to keep their sales.
• Easy to use and much simpler for our affiliate manager to do her work.

Incentivized