TrustRadius

Mojo Helpdesk vs. Web+Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mojo Helpdesk
Score 9.7 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Web+Center
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…
$25
Per User per Month
Pricing
Mojo HelpdeskWeb+Center
Editions & Modules
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Cloud Hosted
$25
Per User per Month
Small business Edition
$400
3 techs license + 1 yr support
Cloud Hosted - Unlimited Techs
$1,000
Per Month [Unlimited Users]
Enterprise Edition
$1,700
10 Tech Enterprise Edition
$6,000
10 techs license + 1 year support
Unlimited tech licenses
$18,000
Unlimited tech license + 1 yr support
Offerings
Pricing Offerings
Mojo HelpdeskWeb+Center
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Mojo HelpdeskWeb+Center
Top Pros
Top Cons
Features
Mojo HelpdeskWeb+Center
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Mojo Helpdesk
9.8
1 Ratings
22% above category average
Web+Center
8.6
2 Ratings
9% above category average
Organize and prioritize service tickets10.01 Ratings10.02 Ratings
Expert directory10.01 Ratings7.01 Ratings
Subscription-based notifications10.01 Ratings7.01 Ratings
ITSM collaboration and documentation9.01 Ratings7.42 Ratings
Ticket creation and submission10.01 Ratings10.02 Ratings
Ticket response10.01 Ratings10.02 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
25% above category average
Web+Center
8.7
2 Ratings
12% above category average
External knowledge base10.01 Ratings8.42 Ratings
Internal knowledge base10.01 Ratings9.02 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
27% above category average
Web+Center
9.7
2 Ratings
24% above category average
Customer portal10.01 Ratings9.52 Ratings
Social integration10.01 Ratings00 Ratings
Email support10.01 Ratings9.52 Ratings
Help Desk CRM integration10.01 Ratings10.01 Ratings
Best Alternatives
Mojo HelpdeskWeb+Center
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Mojo HelpdeskWeb+Center
Likelihood to Recommend
10.0
(1 ratings)
9.0
(2 ratings)
User Testimonials
Mojo HelpdeskWeb+Center
Likelihood to Recommend
Metadot Corporation
For a small business it is a very good value.
Verified User
Anonymous
Read full review
Internet Software Sciences
It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
Jeffery Cropper | TrustRadius Reviewer
Jeffery Cropper
IT Director
Read full review
Pros
Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Verified User
Anonymous
Read full review
Internet Software Sciences
  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
Jerry Aguirre | TrustRadius Reviewer
Jerry Aguirre
IT Manager / Systems Administrator
Read full review
Cons
Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Verified User
Anonymous
Read full review
Internet Software Sciences
  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
Jeffery Cropper | TrustRadius Reviewer
Jeffery Cropper
IT Director
Read full review
Alternatives Considered
Metadot Corporation
Price and customer service.
Verified User
Anonymous
Read full review
Internet Software Sciences
We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
Jerry Aguirre | TrustRadius Reviewer
Jerry Aguirre
IT Manager / Systems Administrator
Read full review
Return on Investment
Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Verified User
Anonymous
Read full review
Internet Software Sciences
  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Jeffery Cropper | TrustRadius Reviewer
Jeffery Cropper
IT Director
Read full review
ScreenShots

Mojo Helpdesk Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Web+Center Screenshots

Screenshot of Tech+Mobile Interface - Mobile app for techs