What users are saying about
2 Ratings
2 Ratings
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Score 8.7 out of 100
31 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

NapoleonCat

Great for managing social media campaigns, specifically involving multiple hashtags. Few to zero competitors offer this. That's kind of a niche use, which is why I gave it a four when asked "how likely are you to recommend it." The interface was kind of glitchy, so I might look elsewhere for managing campaigns that didn't require multiple hashtags
Jaeger Shaw | TrustRadius Reviewer

Sysomos Heartbeat

Sysomos Heartbeat is well suited to situations where there is a well defined need for monitoring. Specific campaign, industry, program. We set out to solve a problem of a lack of general visibility of online conversation, and found that marketers liked knowing that the data was available but didn't know what to do with it. Need really specific use-cases in mind.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

NapoleonCat
6.4
Sysomos Heartbeat
Boolean keyword searches
NapoleonCat
9.1
Sysomos Heartbeat
Filtering out noise/spam
NapoleonCat
7.3
Sysomos Heartbeat
Sentiment analysis
NapoleonCat
4.5
Sysomos Heartbeat
Broad channel coverage
NapoleonCat
4.5
Sysomos Heartbeat

Marketing

NapoleonCat
6.4
Sysomos Heartbeat
Campaigns and promotions
NapoleonCat
6.4
Sysomos Heartbeat

Channel coverage/integration

NapoleonCat
7.3
Sysomos Heartbeat
Instagram
NapoleonCat
7.3
Sysomos Heartbeat

Reporting/analytics

NapoleonCat
6.8
Sysomos Heartbeat
Campaign success analytics
NapoleonCat
5.5
Sysomos Heartbeat
Real-time tracking
NapoleonCat
8.2
Sysomos Heartbeat

Pros

NapoleonCat

  • Multi-hashtag searches
  • Customer service
  • Social campaign management
Jaeger Shaw | TrustRadius Reviewer

Sysomos Heartbeat

  • We are starting to get support alerts sooner than when we would just get tagged with complaints. Currently if there is anything negative being said about us we are alert as it happens which allows for us to get on top of the issue should there be one at the present time.
Vinny Poliseno | TrustRadius Reviewer

Cons

NapoleonCat

  • Somewhat glitchy interface
  • Confusing
  • Explaining what different services are provided
Jaeger Shaw | TrustRadius Reviewer

Sysomos Heartbeat

  • Expand forum capabilities, make those posts easier to read and track in platform
  • Expand Facebook capabilities - pull in more data from public pages
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NapoleonCat

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 7.9
Based on 6 answers
While I was not responsible for the renewing of the software, I was recommend to those that were responsible, that we should.
Anonymous | TrustRadius Reviewer

Usability

NapoleonCat

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 7.0
Based on 1 answer
It is a pretty easy product to pick up and run with. Though the queries and tags you use to monitor can be tricky at times and require you to think your ultimate goal of what you want to achieve
Vinny Poliseno | TrustRadius Reviewer

Reliability and Availability

NapoleonCat

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 10.0
Based on 1 answer
I haven't noticed an issue of this being at all.
Vinny Poliseno | TrustRadius Reviewer

Performance

NapoleonCat

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 10.0
Based on 1 answer
This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
Vinny Poliseno | TrustRadius Reviewer

Support Rating

NapoleonCat

NapoleonCat 8.2
Based on 1 answer
Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
Jaeger Shaw | TrustRadius Reviewer

Sysomos Heartbeat

Sysomos Heartbeat 6.0
Based on 1 answer
I didn't find my account manager too keen on helping me. I had to do majority of the research all on my own.
Vinny Poliseno | TrustRadius Reviewer

Implementation Rating

NapoleonCat

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 8.0
Based on 1 answer
The implementation was pretty easy.
Vinny Poliseno | TrustRadius Reviewer

Alternatives Considered

NapoleonCat

No other program we found allowed for multi-hashtag searching.
Jaeger Shaw | TrustRadius Reviewer

Sysomos Heartbeat

Sysomos is lacking the robust features provided by Radian6, however it is much cheaper. It is good for departments with tight budgets. Radian6 offers more powerful monitoring tools, sentiment analysis and robust reporting functionality than Sysomos
Casey Munck | TrustRadius Reviewer

Return on Investment

NapoleonCat

  • Allowed us to engage users with a contest that otherwise would have been impossible or required different paramters
  • Easily track the 1000 contest entrees
Jaeger Shaw | TrustRadius Reviewer

Sysomos Heartbeat

  • Being able to service multiple stakeholders in the same organisation.
  • A possibility to maintain a need based backend structure.
  • Creation of need specific tags improves employee efficiency.
Princee Jain | TrustRadius Reviewer

Screenshots

Pricing Details

NapoleonCat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sysomos Heartbeat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NapoleonCat
3.6
Sysomos Heartbeat
8.0

Likelihood to Renew

NapoleonCat
Sysomos Heartbeat
7.9

Usability

NapoleonCat
Sysomos Heartbeat
7.0

Reliability and Availability

NapoleonCat
Sysomos Heartbeat
10.0

Performance

NapoleonCat
Sysomos Heartbeat
10.0

Support Rating

NapoleonCat
8.2
Sysomos Heartbeat
6.0

Implementation Rating

NapoleonCat
Sysomos Heartbeat
8.0

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