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Top Rated
664 Ratings
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Top Rated
236 Ratings

NetSuite ERP

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Top Rated
664 Ratings
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Score 7.7 out of 100

Oracle Service

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Top Rated
236 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Payroll Management

    2.0

    NetSuite ERP

    20%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 5/5 features

    Pay calculation

    1.7
    17%
    13 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    1.6
    16%
    10 Ratings
    N/A
    0 Ratings

    Direct deposit files

    2.4
    24%
    9 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    2.3
    23%
    8 Ratings
    N/A
    0 Ratings

    Reimbursement management

    1.8
    18%
    10 Ratings
    N/A
    0 Ratings

    Customization

    7.6

    NetSuite ERP

    76%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 2/2 features

    API for custom integration

    6.7
    67%
    63 Ratings
    N/A
    0 Ratings

    Plug-ins

    5.8
    58%
    47 Ratings
    N/A
    0 Ratings

    Security

    6.6

    NetSuite ERP

    66%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 2/2 features

    Single sign-on capability

    6.6
    66%
    61 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    6.6
    66%
    79 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    6.2

    NetSuite ERP

    62%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 3/3 features

    Dashboards

    6.3
    63%
    71 Ratings
    N/A
    0 Ratings

    Standard reports

    6.2
    62%
    70 Ratings
    N/A
    0 Ratings

    Custom reports

    6.1
    61%
    70 Ratings
    N/A
    0 Ratings

    General Ledger and Configurable Accounting

    6.3

    NetSuite ERP

    63%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 11/11 features

    Accounts payable

    6.1
    61%
    65 Ratings
    N/A
    0 Ratings

    Accounts receivable

    6.1
    61%
    64 Ratings
    N/A
    0 Ratings

    Global Financial Support

    5.9
    59%
    26 Ratings
    N/A
    0 Ratings

    Primary and Secondary Ledgers

    6.5
    65%
    28 Ratings
    N/A
    0 Ratings

    Intercompany Accounting

    5.2
    52%
    30 Ratings
    N/A
    0 Ratings

    Localizations

    6.5
    65%
    22 Ratings
    N/A
    0 Ratings

    Journals and Reconciliations

    6.9
    69%
    41 Ratings
    N/A
    0 Ratings

    Enterprise Accounting

    6.4
    64%
    35 Ratings
    N/A
    0 Ratings

    Configurable Accounting

    6.6
    66%
    35 Ratings
    N/A
    0 Ratings

    Centralized Rules Framework

    6.5
    65%
    24 Ratings
    N/A
    0 Ratings

    Standardized Processes

    5.8
    58%
    37 Ratings
    N/A
    0 Ratings

    Inventory Management

    5.8

    NetSuite ERP

    58%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 4/4 features

    Inventory tracking

    6.2
    62%
    47 Ratings
    N/A
    0 Ratings

    Automatic reordering

    5.4
    54%
    28 Ratings
    N/A
    0 Ratings

    Location management

    6.0
    60%
    35 Ratings
    N/A
    0 Ratings

    Manufacturing module

    5.7
    57%
    27 Ratings
    N/A
    0 Ratings

    Order Management

    5.4

    NetSuite ERP

    54%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 7/7 features

    Pricing

    5.3
    53%
    53 Ratings
    N/A
    0 Ratings

    Order entry

    5.4
    54%
    54 Ratings
    N/A
    0 Ratings

    Credit card processing

    4.5
    45%
    37 Ratings
    N/A
    0 Ratings

    Cost of goods sold

    6.1
    61%
    48 Ratings
    N/A
    0 Ratings

    Order Orchestration

    5.6
    56%
    21 Ratings
    N/A
    0 Ratings

    End-to-end order visibility

    5.8
    58%
    27 Ratings
    N/A
    0 Ratings

    Order exception Resolution

    5.1
    51%
    21 Ratings
    N/A
    0 Ratings

    Subledger and Financial Process

    5.5

    NetSuite ERP

    55%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 14/14 features

    Automated Invoice Processing

    4.9
    49%
    35 Ratings
    N/A
    0 Ratings

    Shared Services Payments

    5.6
    56%
    17 Ratings
    N/A
    0 Ratings

    Billings Management

    5.6
    56%
    30 Ratings
    N/A
    0 Ratings

    Customer Receipt Applications

    5.8
    58%
    29 Ratings
    N/A
    0 Ratings

    Customer Collections

    5.5
    55%
    26 Ratings
    N/A
    0 Ratings

    Revenue Recognition

    5.8
    58%
    35 Ratings
    N/A
    0 Ratings

    Cash Management

    5.9
    59%
    27 Ratings
    N/A
    0 Ratings

    Asset Management

    5.3
    53%
    26 Ratings
    N/A
    0 Ratings

    Travel & Expense Management

    5.0
    50%
    31 Ratings
    N/A
    0 Ratings

    Budgetary Control & Encumbrance Accounting

    6.0
    60%
    27 Ratings
    N/A
    0 Ratings

    Period Close

    6.1
    61%
    35 Ratings
    N/A
    0 Ratings

    Transactions Tax

    5.8
    58%
    28 Ratings
    N/A
    0 Ratings

    Subledger Reconciliations

    6.1
    61%
    24 Ratings
    N/A
    0 Ratings

    3rd Party Accounting Systems

    3.7
    37%
    14 Ratings
    N/A
    0 Ratings

    Project Financial Management

    5.2

    NetSuite ERP

    52%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 12/12 features

    Budgeting and Forecasting

    5.9
    59%
    26 Ratings
    N/A
    0 Ratings

    Project Costing

    5.6
    56%
    23 Ratings
    N/A
    0 Ratings

    Cost Capture

    5.2
    52%
    22 Ratings
    N/A
    0 Ratings

    Capital Project Management

    5.8
    58%
    14 Ratings
    N/A
    0 Ratings

    Customer Invoicing

    4.2
    42%
    25 Ratings
    N/A
    0 Ratings

    Customer Contract Compliance

    4.7
    47%
    13 Ratings
    N/A
    0 Ratings

    Project Revenue Recognition

    4.3
    43%
    22 Ratings
    N/A
    0 Ratings

    Project Financial Performance Analysis

    5.1
    51%
    23 Ratings
    N/A
    0 Ratings

    Project Financials Dashboard

    5.5
    55%
    24 Ratings
    N/A
    0 Ratings

    Real-time Financial Reporting

    6.4
    64%
    26 Ratings
    N/A
    0 Ratings

    Embedded Business Intelligence

    4.3
    43%
    13 Ratings
    N/A
    0 Ratings

    Project Planning Collaboration

    5.0
    50%
    14 Ratings
    N/A
    0 Ratings

    Project Execution Management

    5.0

    NetSuite ERP

    50%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 15/15 features

    Project Planning and Scheduling

    4.7
    47%
    14 Ratings
    N/A
    0 Ratings

    Project Manager Dashboard

    5.1
    51%
    14 Ratings
    N/A
    0 Ratings

    Resource Manager Dashboard

    5.2
    52%
    12 Ratings
    N/A
    0 Ratings

    Task Insight for Project Managers

    4.9
    49%
    11 Ratings
    N/A
    0 Ratings

    Project Manager Mobile Functionality

    4.6
    46%
    10 Ratings
    N/A
    0 Ratings

    Team Member Task Collaboration

    4.6
    46%
    12 Ratings
    N/A
    0 Ratings

    Team Member Mobile Functionality

    4.6
    46%
    11 Ratings
    N/A
    0 Ratings

    Project Candidate Search

    4.7
    47%
    8 Ratings
    N/A
    0 Ratings

    Project Candidate Comparison and Analysis

    5.2
    52%
    8 Ratings
    N/A
    0 Ratings

    Defineable Resource Pools

    5.4
    54%
    8 Ratings
    N/A
    0 Ratings

    Defineable Resource Pools

    5.2
    52%
    8 Ratings
    N/A
    0 Ratings

    Talent Profiles

    4.8
    48%
    8 Ratings
    N/A
    0 Ratings

    Real-Time Project Reporting

    6.0
    60%
    13 Ratings
    N/A
    0 Ratings

    Absence Management

    4.7
    47%
    9 Ratings
    N/A
    0 Ratings

    Product Lifecycle Management

    4.9
    49%
    9 Ratings
    N/A
    0 Ratings

    Grants Management

    4.2

    NetSuite ERP

    42%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 4/4 features

    Award Lifecycle Management

    4.5
    45%
    7 Ratings
    N/A
    0 Ratings

    Spending Control

    3.7
    37%
    9 Ratings
    N/A
    0 Ratings

    Indirect Cost Management

    4.1
    41%
    9 Ratings
    N/A
    0 Ratings

    Billing

    4.5
    45%
    12 Ratings
    N/A
    0 Ratings

    Procurement

    4.5

    NetSuite ERP

    45%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 19/19 features

    Sourcing Team Collaboration

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Sourcing Analysis

    4.3
    43%
    12 Ratings
    N/A
    0 Ratings

    Bids Analyzed and Compared

    4.5
    45%
    8 Ratings
    N/A
    0 Ratings

    Catalog Shopping E-Commerce for Employees

    4.0
    40%
    7 Ratings
    N/A
    0 Ratings

    Contract Authoring

    3.7
    37%
    10 Ratings
    N/A
    0 Ratings

    Contract Compliance Management

    3.8
    38%
    10 Ratings
    N/A
    0 Ratings

    Contract History

    3.9
    39%
    10 Ratings
    N/A
    0 Ratings

    Contract Renewal Automation

    4.8
    48%
    8 Ratings
    N/A
    0 Ratings

    Contract Repository

    4.7
    47%
    8 Ratings
    N/A
    0 Ratings

    Contract Standardization and Enforcement

    4.6
    46%
    8 Ratings
    N/A
    0 Ratings

    Electronic Signatures

    5.2
    52%
    10 Ratings
    N/A
    0 Ratings

    Invoice Automated Matching

    5.1
    51%
    11 Ratings
    N/A
    0 Ratings

    Purchasing Risk and Compliance Management

    5.3
    53%
    10 Ratings
    N/A
    0 Ratings

    Requisitions-to-Purchase Orders Integrated

    5.2
    52%
    13 Ratings
    N/A
    0 Ratings

    Spend Compliance Management

    4.5
    45%
    12 Ratings
    N/A
    0 Ratings

    Supplier Assessment

    4.7
    47%
    9 Ratings
    N/A
    0 Ratings

    Supplier Communication and Collaboration

    3.9
    39%
    11 Ratings
    N/A
    0 Ratings

    Supplier Management

    4.7
    47%
    12 Ratings
    N/A
    0 Ratings

    Supplier Portal

    4.6
    46%
    8 Ratings
    N/A
    0 Ratings

    Risk Management

    4.4

    NetSuite ERP

    44%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 9/9 features

    Risk Repository

    4.4
    44%
    8 Ratings
    N/A
    0 Ratings

    Control Management

    3.8
    38%
    11 Ratings
    N/A
    0 Ratings

    Control Mapping

    3.8
    38%
    9 Ratings
    N/A
    0 Ratings

    Control Efficiency Assessments

    4.6
    46%
    7 Ratings
    N/A
    0 Ratings

    Automated Control Assessments

    4.6
    46%
    7 Ratings
    N/A
    0 Ratings

    Assessment Capture

    4.7
    47%
    7 Ratings
    N/A
    0 Ratings

    Issue Detection

    4.5
    45%
    8 Ratings
    N/A
    0 Ratings

    Automatic Notification

    4.7
    47%
    9 Ratings
    N/A
    0 Ratings

    Remediation and Certification

    4.6
    46%
    8 Ratings
    N/A
    0 Ratings

    Logistics

    3.4

    NetSuite ERP

    34%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 13/13 features

    Transportation Planning and Optimization

    3.5
    35%
    9 Ratings
    N/A
    0 Ratings

    Transportation Sourcing Management

    3.6
    36%
    9 Ratings
    N/A
    0 Ratings

    Transportation Process Integration

    3.6
    36%
    9 Ratings
    N/A
    0 Ratings

    Transportation Execution Management

    3.6
    36%
    8 Ratings
    N/A
    0 Ratings

    Freight Payment Automation

    3.5
    35%
    9 Ratings
    N/A
    0 Ratings

    Trade Management

    3.5
    35%
    8 Ratings
    N/A
    0 Ratings

    Trade Regulatory Compliance Management

    3.6
    36%
    6 Ratings
    N/A
    0 Ratings

    Customs Entry Management

    2.0
    20%
    8 Ratings
    N/A
    0 Ratings

    Customs Document Management

    2.1
    21%
    8 Ratings
    N/A
    0 Ratings

    Customs Document Collaboration

    2.1
    21%
    8 Ratings
    N/A
    0 Ratings

    Fulfillment Management

    4.6
    46%
    13 Ratings
    N/A
    0 Ratings

    Inventory Visibility

    4.8
    48%
    15 Ratings
    N/A
    0 Ratings

    Warehouse Workforce Management

    3.2
    32%
    11 Ratings
    N/A
    0 Ratings

    Manufacturing

    4.8

    NetSuite ERP

    48%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 9/9 features

    Production Process Design

    5.0
    50%
    12 Ratings
    N/A
    0 Ratings

    Supply Chain Business Flows

    4.8
    48%
    13 Ratings
    N/A
    0 Ratings

    Production Management

    5.1
    51%
    14 Ratings
    N/A
    0 Ratings

    Contracted Manufacturing Management

    4.7
    47%
    12 Ratings
    N/A
    0 Ratings

    Configuration Management

    4.8
    48%
    10 Ratings
    N/A
    0 Ratings

    Work Definition

    5.0
    50%
    14 Ratings
    N/A
    0 Ratings

    Work Execution

    4.5
    45%
    12 Ratings
    N/A
    0 Ratings

    Advanced Fulfillment

    5.0
    50%
    11 Ratings
    N/A
    0 Ratings

    Manufacturing Costs

    4.7
    47%
    14 Ratings
    N/A
    0 Ratings

    Supply Chain

    4.9

    NetSuite ERP

    49%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 4/4 features

    Forecasting

    4.6
    46%
    17 Ratings
    N/A
    0 Ratings

    Inventory Planning

    4.6
    46%
    18 Ratings
    N/A
    0 Ratings

    Multi-tier Supply Chain Planning

    5.2
    52%
    12 Ratings
    N/A
    0 Ratings

    Performance Monitoring

    5.0
    50%
    14 Ratings
    N/A
    0 Ratings

    Product Lifecycle Management

    4.2

    NetSuite ERP

    42%

    Oracle Service

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 7/7 features

    Ideation Management

    4.5
    45%
    9 Ratings
    N/A
    0 Ratings

    Requirements Management

    4.3
    43%
    8 Ratings
    N/A
    0 Ratings

    Proposal Management

    3.5
    35%
    10 Ratings
    N/A
    0 Ratings

    Innovation Portfolio Management

    4.2
    42%
    9 Ratings
    N/A
    0 Ratings

    Product Master Data Management

    4.5
    45%
    9 Ratings
    N/A
    0 Ratings

    Vendor Portal

    4.3
    43%
    11 Ratings
    N/A
    0 Ratings

    Project Portfolio Management

    4.1
    41%
    8 Ratings
    N/A
    0 Ratings

    Incident and problem management

    NetSuite ERP

    Feature Set Not Supported
    N/A
    8.3

    Oracle Service

    83%
    Oracle Service ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.7
    87%
    74 Ratings

    Expert directory

    N/A
    0 Ratings
    8.3
    83%
    55 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.3
    83%
    58 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.5
    75%
    52 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    8.4
    84%
    75 Ratings

    Ticket response

    N/A
    0 Ratings
    8.3
    83%
    75 Ratings

    Self Help Community

    NetSuite ERP

    Feature Set Not Supported
    N/A
    8.3

    Oracle Service

    83%
    Oracle Service ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.3
    83%
    67 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    8.3
    83%
    76 Ratings

    Multi-Channel Help

    NetSuite ERP

    Feature Set Not Supported
    N/A
    8.2

    Oracle Service

    82%
    Oracle Service ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    8.5
    85%
    71 Ratings

    IVR

    N/A
    0 Ratings
    7.9
    79%
    37 Ratings

    Social integration

    N/A
    0 Ratings
    7.1
    71%
    48 Ratings

    Email support

    N/A
    0 Ratings
    8.7
    87%
    76 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    8.9
    89%
    56 Ratings

    Attribute Ratings

    • Oracle Service is rated higher in 9 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Support Rating, In-Person Training, Implementation Rating, Product Scalability

    Likelihood to Recommend

    6.9

    NetSuite ERP

    69%
    130 Ratings
    8.2

    Oracle Service

    82%
    89 Ratings

    Likelihood to Renew

    8.5

    NetSuite ERP

    85%
    34 Ratings
    10.0

    Oracle Service

    100%
    9 Ratings

    Usability

    7.9

    NetSuite ERP

    79%
    17 Ratings
    10.0

    Oracle Service

    100%
    5 Ratings

    Availability

    9.4

    NetSuite ERP

    94%
    26 Ratings
    10.0

    Oracle Service

    100%
    2 Ratings

    Performance

    7.7

    NetSuite ERP

    77%
    24 Ratings
    9.0

    Oracle Service

    90%
    2 Ratings

    Support Rating

    6.7

    NetSuite ERP

    67%
    31 Ratings
    10.0

    Oracle Service

    100%
    13 Ratings

    In-Person Training

    7.3

    NetSuite ERP

    73%
    2 Ratings
    9.0

    Oracle Service

    90%
    1 Rating

    Online Training

    7.8

    NetSuite ERP

    78%
    9 Ratings

    Oracle Service

    N/A
    0 Ratings

    Implementation Rating

    6.8

    NetSuite ERP

    68%
    27 Ratings
    9.0

    Oracle Service

    90%
    8 Ratings

    Product Scalability

    8.4

    NetSuite ERP

    84%
    5 Ratings
    10.0

    Oracle Service

    100%
    1 Rating

    Likelihood to Recommend

    NetSuite ERP

    NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
    Anonymous | TrustRadius Reviewer

    Oracle Service

    Oracle Service [(formerly Oracle Service Cloud)] is well suited for cross-channel contact center service which includes live chats, virtual assistants, email support and case management. It has a social tool that keeps tabs on your customer interactions within your social media platforms and your website. You can provide your customers with a knowledge base for self-service with information that they need by posting content and resources.
    Elizabeth Cassidy | TrustRadius Reviewer

    Pros

    NetSuite ERP

    • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
    • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
    • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
    • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
    Mitchel Laman | TrustRadius Reviewer

    Oracle Service

    • Oracle Service cloud handles incident management extremely well. It can accept requests from multiple channels. That includes email, website, phone, chat, SMS & some social.
    • Oracle Service cloud provides a knowledge base that can be used by customers or by agents. It can move consumers to self service for most issues. It also has good feedback from customers and agents so that the knowledge can continue to be updated to push people to more self service.
    • Oracle has a good consumer portal that can be used as a website or typically is used in conjunction with a main website as a contact center or help center site. This allows the contact center to manage both the knowledge and the request and the interactions with the customers.
    • Oracle Service cloud is built to provide a turn key solution for CRM/Contact center with some minor configuration. But it also has the ability to be highly customized to meet any companies needs. Much of that work can be done via the configuration options already in the system. It also have a full set of SOAP and Rest APIs for integrating to other systems.
    Carl Elliott | TrustRadius Reviewer

    Cons

    NetSuite ERP

    • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
    • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
    • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
    Sonny Spencer, ACA | TrustRadius Reviewer

    Oracle Service

    • This is only an occasional, user problem; when searching for specific records, at times we receive an error that the maximum size has been exceeded and therefore does not yield any results. This is particularly frustrating when trying to search for a specific street address across several years.
    • I found OPA challenging to use.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    NetSuite ERP

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per user per month

    NetSuite ERP Editions & Modules

    Edition
    Base License$9991
    Access Cost$992
    1. per month
    2. per user per month
    Additional Pricing Details

    Oracle Service

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Oracle Service Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    NetSuite ERP

    NetSuite ERP 8.5
    Based on 34 answers
    I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
    Billy Barker | TrustRadius Reviewer

    Oracle Service

    Oracle Service 10.0
    Based on 9 answers
    Although RightNow is extremely flexible, the flexibility comes with a price. It is often not intuitive which settings you need to change (and under which menus these setting are buried) to enable the system to do what you want. Also, sometimes the system can do things you need, but you don't initially realize it. When RightNow sells a system to a new customer, I think it should come with X hours of consulting time with a RightNow expert. The customer should be able to consult with this expert over the next year to get advice concerning how to configure the system to achieve desired needs. Often RightNow Support would just answer "no" when I asked if I could do something, but then I would find another way to achieve my goals after talking with other companies using RightNow.
    Anonymous | TrustRadius Reviewer

    Usability

    NetSuite ERP

    NetSuite ERP 7.9
    Based on 17 answers
    I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
    Anonymous | TrustRadius Reviewer

    Oracle Service

    Oracle Service 10.0
    Based on 5 answers
    The learning curve is fairly steep; but for something that has this much capability, it's nearly impossible to make it "easy". The layout and organization are at least reasonably intuitive. The hardest part-- the "weakest link"-- is the portal development (where you can build help centers and other end-user pages.) The capabilities there are significant, but the learning curve for that part is especially steep and it takes a fair amount of expertise to be able to update it.
    Mig Ponce | TrustRadius Reviewer

    Reliability and Availability

    NetSuite ERP

    NetSuite ERP 9.4
    Based on 26 answers
    It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
    Anonymous | TrustRadius Reviewer

    Oracle Service

    Oracle Service 10.0
    Based on 2 answers
    We have never had issues with downtime or it not being available.Upgrades and maintenance also happens in weekends or at night.
    Anonymous | TrustRadius Reviewer

    Performance

    NetSuite ERP

    NetSuite ERP 7.7
    Based on 24 answers
    Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
    Pamela Roberts | TrustRadius Reviewer

    Oracle Service

    Oracle Service 9.0
    Based on 2 answers
    We use a lot of tabs and fields on our incident workspace, which should slow the system down, but it's still quite fast, and we continue to optimize whatever is possible.
    Anonymous | TrustRadius Reviewer

    Support Rating

    NetSuite ERP

    NetSuite ERP 6.7
    Based on 31 answers
    The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
    Felix Garbuz | TrustRadius Reviewer

    Oracle Service

    Oracle Service 10.0
    Based on 13 answers
    The vendor offers customer support to users who maybe stuck in usage of the platform in a number of options and this ensures that one does not get frustrated at all in using the platform. This enhances the trust held by the clients concerning Oracle CX Service [(formerly Oracle Service Cloud)].
    Chris Edwards | TrustRadius Reviewer

    In-Person Training

    NetSuite ERP

    NetSuite ERP 7.3
    Based on 2 answers
    I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
    Anonymous | TrustRadius Reviewer

    Oracle Service

    Oracle Service 9.0
    Based on 1 answer
    Most of our training was given while doing user acceptance testing, and getting the system approved by the market. When ever we were in doubt, our implementer helped us along.Later on we started exploring by our selves.
    Anonymous | TrustRadius Reviewer

    Online Training

    NetSuite ERP

    NetSuite ERP 7.8
    Based on 9 answers
    Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
    Anonymous | TrustRadius Reviewer

    Oracle Service

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    NetSuite ERP

    NetSuite ERP 6.8
    Based on 27 answers
    Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

    Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
    Rob Gottschalk | TrustRadius Reviewer

    Oracle Service

    Oracle Service 9.0
    Based on 8 answers
    Work with a RightNow expert during the implementation. Explain features that would you like to have. Often, somebody who really knows the system can show you what you need to do to achieve the desired results. Where a RightNow support engineer or a consultant might say "the system can't do that," a RightNow application engineer will listen to what you need, and often come up with an alternate path to achieve it
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    NetSuite ERP

    I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
    Chris Snelling, CFA | TrustRadius Reviewer

    Oracle Service

    TCS' customers who also selected Oracle Service Cloud over Salesforce Service Cloud and GE's ServiceMax in the Mfg. vertical in which I work, did so because of the robust ability of Oracle Service Cloud and its APIs to integrate with other value-add solutions for manufacturers such as IoT applications, Big Data Analytics, and Field Service applications.
    Frank Watts - CPIM, CIRM, MBA Operations Mgt | TrustRadius Reviewer

    Scalability

    NetSuite ERP

    NetSuite ERP 8.4
    Based on 5 answers
    We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
    Aaron Kleinhandler | TrustRadius Reviewer

    Oracle Service

    Oracle Service 10.0
    Based on 1 answer
    We have never had any down time, slowness or anything. Any error or instability that has occurrred has so far has been caused by user errors.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    NetSuite ERP

    • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
    • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
    • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
    Joshua Henke | TrustRadius Reviewer

    Oracle Service

    • We have an internal chargeback for servers and we anticipate that the cloud will save us some money or be cost neutral for us.
    • We plan to see a reduction in the need for data center staff and server provisioning as we move more environments to the cloud.
    • We are now responsible for our own destiny with the ability to ramp up and down our servers based on need. We can also monitor our costs more closely with the metered service and turn off the environments when we are not using them.
    Raymond Hirte | TrustRadius Reviewer

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