416 Ratings
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Top Rated
215 Ratings
416 Ratings
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Score 7.4 out of 100

Oracle Service (formerly Oracle Service Cloud)

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Top Rated
215 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

NetSuite ERP

Cloud computing, in my opinion, is the future. Just like we pay for electricity as we use it, and do not have our own power generation plants, I believe the future of enterprise computing is a pay-as-you-use service. And other companies agree (Sage Intacct, SAP Business One, Microsoft Dynamics 365). NetSuite has been doing it since 1998. They clearly have a leg-up over all of these other companies.Perhaps a highly specialized organization with lots of custom software might not be a good fit. Customization of the platform is robust to an extend and there are many tools available for customization. However, native support for common languages like Python do not exist and the back-end totally customizable JavaScript platform does require some advanced skills. In fairness, we have not encountered a situation yet that the standard cloud customization tools were unable to solve so for us, this description is a problem we just don't have.
Mitchel Laman | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

Oracle Service [(formerly Oracle Service Cloud)] is well suited for cross-channel contact center service which includes live chats, virtual assistants, email support and case management. It has a social tool that keeps tabs on your customer interactions within your social media platforms and your website. You can provide your customers with a knowledge base for self-service with information that they need by posting content and resources.
Elizabeth Cassidy | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Pay calculation
NetSuite ERP
6.8
Oracle Service (formerly Oracle Service Cloud)
Benefit plan administration
NetSuite ERP
7.2
Oracle Service (formerly Oracle Service Cloud)
Direct deposit files
NetSuite ERP
7.5
Oracle Service (formerly Oracle Service Cloud)
Salary revision and increment management
NetSuite ERP
8.9
Oracle Service (formerly Oracle Service Cloud)
Reimbursement management
NetSuite ERP
7.8
Oracle Service (formerly Oracle Service Cloud)

Customization

NetSuite ERP
7.2
Oracle Service (formerly Oracle Service Cloud)
API for custom integration
NetSuite ERP
7.1
Oracle Service (formerly Oracle Service Cloud)
Plug-ins
NetSuite ERP
7.3
Oracle Service (formerly Oracle Service Cloud)

Security

NetSuite ERP
7.9
Oracle Service (formerly Oracle Service Cloud)
Single sign-on capability
NetSuite ERP
8.1
Oracle Service (formerly Oracle Service Cloud)
Role-based user permissions
NetSuite ERP
7.7
Oracle Service (formerly Oracle Service Cloud)

Reporting & Analytics

NetSuite ERP
7.5
Oracle Service (formerly Oracle Service Cloud)
Dashboards
NetSuite ERP
7.8
Oracle Service (formerly Oracle Service Cloud)
Standard reports
NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Custom reports
NetSuite ERP
6.9
Oracle Service (formerly Oracle Service Cloud)

General Ledger and Configurable Accounting

NetSuite ERP
7.2
Oracle Service (formerly Oracle Service Cloud)
Accounts payable
NetSuite ERP
7.8
Oracle Service (formerly Oracle Service Cloud)
Accounts receivable
NetSuite ERP
8.2
Oracle Service (formerly Oracle Service Cloud)
Global Financial Support
NetSuite ERP
7.7
Oracle Service (formerly Oracle Service Cloud)
Primary and Secondary Ledgers
NetSuite ERP
8.1
Oracle Service (formerly Oracle Service Cloud)
Intercompany Accounting
NetSuite ERP
7.7
Oracle Service (formerly Oracle Service Cloud)
Localizations
NetSuite ERP
8.3
Oracle Service (formerly Oracle Service Cloud)
Journals and Reconciliations
NetSuite ERP
7.7
Oracle Service (formerly Oracle Service Cloud)
Enterprise Accounting
NetSuite ERP
8.0
Oracle Service (formerly Oracle Service Cloud)
Configurable Accounting
NetSuite ERP
8.0
Oracle Service (formerly Oracle Service Cloud)
Centralized Rules Framework
NetSuite ERP
7.7
Oracle Service (formerly Oracle Service Cloud)
Standardized Processes
NetSuite ERP
7.8
Oracle Service (formerly Oracle Service Cloud)

Inventory Management

NetSuite ERP
6.8
Oracle Service (formerly Oracle Service Cloud)
Inventory tracking
NetSuite ERP
6.7
Oracle Service (formerly Oracle Service Cloud)
Automatic reordering
NetSuite ERP
7.0
Oracle Service (formerly Oracle Service Cloud)
Location management
NetSuite ERP
7.2
Oracle Service (formerly Oracle Service Cloud)
Manufacturing module
NetSuite ERP
6.5
Oracle Service (formerly Oracle Service Cloud)

Order Management

NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Pricing
NetSuite ERP
8.0
Oracle Service (formerly Oracle Service Cloud)
Order entry
NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Credit card processing
NetSuite ERP
7.0
Oracle Service (formerly Oracle Service Cloud)
Cost of goods sold
NetSuite ERP
8.1
Oracle Service (formerly Oracle Service Cloud)
Order Orchestration
NetSuite ERP
7.7
Oracle Service (formerly Oracle Service Cloud)
End-to-end order visibility
NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Order exception Resolution
NetSuite ERP
7.0
Oracle Service (formerly Oracle Service Cloud)

Subledger and Financial Process

NetSuite ERP
7.4
Oracle Service (formerly Oracle Service Cloud)
Automated Invoice Processing
NetSuite ERP
7.5
Oracle Service (formerly Oracle Service Cloud)
Shared Services Payments
NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Billings Management
NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Customer Receipt Applications
NetSuite ERP
7.5
Oracle Service (formerly Oracle Service Cloud)
Customer Collections
NetSuite ERP
7.8
Oracle Service (formerly Oracle Service Cloud)
Revenue Recognition
NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Cash Management
NetSuite ERP
7.5
Oracle Service (formerly Oracle Service Cloud)
Asset Management
NetSuite ERP
7.0
Oracle Service (formerly Oracle Service Cloud)
Travel & Expense Management
NetSuite ERP
7.4
Oracle Service (formerly Oracle Service Cloud)
Budgetary Control & Encumbrance Accounting
NetSuite ERP
7.1
Oracle Service (formerly Oracle Service Cloud)
Period Close
NetSuite ERP
7.7
Oracle Service (formerly Oracle Service Cloud)
Transactions Tax
NetSuite ERP
7.5
Oracle Service (formerly Oracle Service Cloud)
Subledger Reconciliations
NetSuite ERP
7.3
Oracle Service (formerly Oracle Service Cloud)
3rd Party Accounting Systems
NetSuite ERP
7.1
Oracle Service (formerly Oracle Service Cloud)

Project Financial Management

NetSuite ERP
7.3
Oracle Service (formerly Oracle Service Cloud)
Budgeting and Forecasting
NetSuite ERP
6.8
Oracle Service (formerly Oracle Service Cloud)
Project Costing
NetSuite ERP
6.8
Oracle Service (formerly Oracle Service Cloud)
Cost Capture
NetSuite ERP
7.0
Oracle Service (formerly Oracle Service Cloud)
Capital Project Management
NetSuite ERP
8.2
Oracle Service (formerly Oracle Service Cloud)
Customer Invoicing
NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Customer Contract Compliance
NetSuite ERP
7.8
Oracle Service (formerly Oracle Service Cloud)
Project Revenue Recognition
NetSuite ERP
6.9
Oracle Service (formerly Oracle Service Cloud)
Project Financial Performance Analysis
NetSuite ERP
7.4
Oracle Service (formerly Oracle Service Cloud)
Project Financials Dashboard
NetSuite ERP
7.5
Oracle Service (formerly Oracle Service Cloud)
Real-time Financial Reporting
NetSuite ERP
7.4
Oracle Service (formerly Oracle Service Cloud)
Embedded Business Intelligence
NetSuite ERP
7.2
Oracle Service (formerly Oracle Service Cloud)
Project Planning Collaboration
NetSuite ERP
6.6
Oracle Service (formerly Oracle Service Cloud)

Project Execution Management

NetSuite ERP
7.5
Oracle Service (formerly Oracle Service Cloud)
Project Planning and Scheduling
NetSuite ERP
6.8
Oracle Service (formerly Oracle Service Cloud)
Project Manager Dashboard
NetSuite ERP
6.9
Oracle Service (formerly Oracle Service Cloud)
Resource Manager Dashboard
NetSuite ERP
7.2
Oracle Service (formerly Oracle Service Cloud)
Task Insight for Project Managers
NetSuite ERP
7.7
Oracle Service (formerly Oracle Service Cloud)
Project Manager Mobile Functionality
NetSuite ERP
7.5
Oracle Service (formerly Oracle Service Cloud)
Team Member Task Collaboration
NetSuite ERP
7.4
Oracle Service (formerly Oracle Service Cloud)
Team Member Mobile Functionality
NetSuite ERP
7.3
Oracle Service (formerly Oracle Service Cloud)
Project Candidate Search
NetSuite ERP
7.7
Oracle Service (formerly Oracle Service Cloud)
Project Candidate Comparison and Analysis
NetSuite ERP
7.7
Oracle Service (formerly Oracle Service Cloud)
Defineable Resource Pools
NetSuite ERP
8.3
Oracle Service (formerly Oracle Service Cloud)
Defineable Resource Pools
NetSuite ERP
8.1
Oracle Service (formerly Oracle Service Cloud)
Talent Profiles
NetSuite ERP
7.1
Oracle Service (formerly Oracle Service Cloud)
Real-Time Project Reporting
NetSuite ERP
8.1
Oracle Service (formerly Oracle Service Cloud)
Absence Management
NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Product Lifecycle Management
NetSuite ERP
7.8
Oracle Service (formerly Oracle Service Cloud)

Grants Management

NetSuite ERP
7.5
Oracle Service (formerly Oracle Service Cloud)
Award Lifecycle Management
NetSuite ERP
7.1
Oracle Service (formerly Oracle Service Cloud)
Spending Control
NetSuite ERP
7.4
Oracle Service (formerly Oracle Service Cloud)
Indirect Cost Management
NetSuite ERP
8.1
Oracle Service (formerly Oracle Service Cloud)
Billing
NetSuite ERP
7.4
Oracle Service (formerly Oracle Service Cloud)

Procurement

NetSuite ERP
7.7
Oracle Service (formerly Oracle Service Cloud)
Sourcing Team Collaboration
NetSuite ERP
7.3
Oracle Service (formerly Oracle Service Cloud)
Sourcing Analysis
NetSuite ERP
6.2
Oracle Service (formerly Oracle Service Cloud)
Bids Analyzed and Compared
NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Catalog Shopping E-Commerce for Employees
NetSuite ERP
7.1
Oracle Service (formerly Oracle Service Cloud)
Contract Authoring
NetSuite ERP
7.3
Oracle Service (formerly Oracle Service Cloud)
Contract Compliance Management
NetSuite ERP
7.9
Oracle Service (formerly Oracle Service Cloud)
Contract History
NetSuite ERP
8.1
Oracle Service (formerly Oracle Service Cloud)
Contract Renewal Automation
NetSuite ERP
8.4
Oracle Service (formerly Oracle Service Cloud)
Contract Repository
NetSuite ERP
7.9
Oracle Service (formerly Oracle Service Cloud)
Contract Standardization and Enforcement
NetSuite ERP
7.9
Oracle Service (formerly Oracle Service Cloud)
Electronic Signatures
NetSuite ERP
8.3
Oracle Service (formerly Oracle Service Cloud)
Invoice Automated Matching
NetSuite ERP
7.5
Oracle Service (formerly Oracle Service Cloud)
Purchasing Risk and Compliance Management
NetSuite ERP
7.4
Oracle Service (formerly Oracle Service Cloud)
Requisitions-to-Purchase Orders Integrated
NetSuite ERP
7.9
Oracle Service (formerly Oracle Service Cloud)
Spend Compliance Management
NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Supplier Assessment
NetSuite ERP
8.3
Oracle Service (formerly Oracle Service Cloud)
Supplier Communication and Collaboration
NetSuite ERP
8.0
Oracle Service (formerly Oracle Service Cloud)
Supplier Management
NetSuite ERP
8.3
Oracle Service (formerly Oracle Service Cloud)
Supplier Portal
NetSuite ERP
7.8
Oracle Service (formerly Oracle Service Cloud)

Risk Management

NetSuite ERP
7.9
Oracle Service (formerly Oracle Service Cloud)
Risk Repository
NetSuite ERP
7.3
Oracle Service (formerly Oracle Service Cloud)
Control Management
NetSuite ERP
7.6
Oracle Service (formerly Oracle Service Cloud)
Control Mapping
NetSuite ERP
7.8
Oracle Service (formerly Oracle Service Cloud)
Control Efficiency Assessments
NetSuite ERP
7.8
Oracle Service (formerly Oracle Service Cloud)
Automated Control Assessments
NetSuite ERP
8.1
Oracle Service (formerly Oracle Service Cloud)
Assessment Capture
NetSuite ERP
8.5
Oracle Service (formerly Oracle Service Cloud)
Issue Detection
NetSuite ERP
8.0
Oracle Service (formerly Oracle Service Cloud)
Automatic Notification
NetSuite ERP
8.0
Oracle Service (formerly Oracle Service Cloud)
Remediation and Certification
NetSuite ERP
7.8
Oracle Service (formerly Oracle Service Cloud)

Logistics

NetSuite ERP
6.9
Oracle Service (formerly Oracle Service Cloud)
Transportation Planning and Optimization
NetSuite ERP
6.4
Oracle Service (formerly Oracle Service Cloud)
Transportation Sourcing Management
NetSuite ERP
7.0
Oracle Service (formerly Oracle Service Cloud)
Transportation Process Integration
NetSuite ERP
7.4
Oracle Service (formerly Oracle Service Cloud)
Transportation Execution Management
NetSuite ERP
6.9
Oracle Service (formerly Oracle Service Cloud)
Freight Payment Automation
NetSuite ERP
6.9
Oracle Service (formerly Oracle Service Cloud)
Trade Management
NetSuite ERP
6.4
Oracle Service (formerly Oracle Service Cloud)
Trade Regulatory Compliance Management
NetSuite ERP
7.8
Oracle Service (formerly Oracle Service Cloud)
Customs Entry Management
NetSuite ERP
6.9
Oracle Service (formerly Oracle Service Cloud)
Customs Document Management
NetSuite ERP
6.6
Oracle Service (formerly Oracle Service Cloud)
Customs Document Collaboration
NetSuite ERP
6.7
Oracle Service (formerly Oracle Service Cloud)
Fulfillment Management
NetSuite ERP
7.3
Oracle Service (formerly Oracle Service Cloud)
Inventory Visibility
NetSuite ERP
7.1
Oracle Service (formerly Oracle Service Cloud)
Warehouse Workforce Management
NetSuite ERP
6.5
Oracle Service (formerly Oracle Service Cloud)

Manufacturing

NetSuite ERP
6.3
Oracle Service (formerly Oracle Service Cloud)
Production Process Design
NetSuite ERP
6.8
Oracle Service (formerly Oracle Service Cloud)
Supply Chain Business Flows
NetSuite ERP
6.0
Oracle Service (formerly Oracle Service Cloud)
Production Management
NetSuite ERP
6.0
Oracle Service (formerly Oracle Service Cloud)
Contracted Manufacturing Management
NetSuite ERP
6.0
Oracle Service (formerly Oracle Service Cloud)
Configuration Management
NetSuite ERP
6.9
Oracle Service (formerly Oracle Service Cloud)
Work Definition
NetSuite ERP
6.1
Oracle Service (formerly Oracle Service Cloud)
Work Execution
NetSuite ERP
6.0
Oracle Service (formerly Oracle Service Cloud)
Advanced Fulfillment
NetSuite ERP
6.6
Oracle Service (formerly Oracle Service Cloud)
Manufacturing Costs
NetSuite ERP
6.2
Oracle Service (formerly Oracle Service Cloud)

Supply Chain

NetSuite ERP
7.0
Oracle Service (formerly Oracle Service Cloud)
Forecasting
NetSuite ERP
7.0
Oracle Service (formerly Oracle Service Cloud)
Inventory Planning
NetSuite ERP
6.7
Oracle Service (formerly Oracle Service Cloud)
Multi-tier Supply Chain Planning
NetSuite ERP
7.3
Oracle Service (formerly Oracle Service Cloud)
Performance Monitoring
NetSuite ERP
7.0
Oracle Service (formerly Oracle Service Cloud)

Product Lifecycle Management

NetSuite ERP
6.8
Oracle Service (formerly Oracle Service Cloud)
Ideation Management
NetSuite ERP
6.7
Oracle Service (formerly Oracle Service Cloud)
Requirements Management
NetSuite ERP
7.2
Oracle Service (formerly Oracle Service Cloud)
Proposal Management
NetSuite ERP
5.9
Oracle Service (formerly Oracle Service Cloud)
Innovation Portfolio Management
NetSuite ERP
6.8
Oracle Service (formerly Oracle Service Cloud)
Product Master Data Management
NetSuite ERP
6.8
Oracle Service (formerly Oracle Service Cloud)
Vendor Portal
NetSuite ERP
7.1
Oracle Service (formerly Oracle Service Cloud)
Project Portfolio Management
NetSuite ERP
7.0
Oracle Service (formerly Oracle Service Cloud)

Incident and problem management

NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.6
Organize and prioritize service tickets
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.9
Expert directory
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.4
Subscription-based notifications
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.2
ITSM collaboration and documentation
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.5
Ticket creation and submission
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.6
Ticket response
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.9

Self Help Community

NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.6
External knowledge base
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.7
Internal knowledge base
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.6

Multi-Channel Help

NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.8
Customer portal
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.8
IVR
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.7
Social integration
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.7
Email support
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
8.6
Help Desk CRM integration
NetSuite ERP
Oracle Service (formerly Oracle Service Cloud)
9.0

Pros

NetSuite ERP

  • Custom records, fields and forms
  • Workflow automation
  • Mass updates and CSV imports making data management easy
  • Suitescript offers powerful ways to customize
  • Many modules available to a wide variety of business
  • Several bundles available that integrate with other services or add functionality to NetSuite
Anonymous | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

  • Oracle Service cloud handles incident management extremely well. It can accept requests from multiple channels. That includes email, website, phone, chat, SMS & some social.
  • Oracle Service cloud provides a knowledge base that can be used by customers or by agents. It can move consumers to self service for most issues. It also has good feedback from customers and agents so that the knowledge can continue to be updated to push people to more self service.
  • Oracle has a good consumer portal that can be used as a website or typically is used in conjunction with a main website as a contact center or help center site. This allows the contact center to manage both the knowledge and the request and the interactions with the customers.
  • Oracle Service cloud is built to provide a turn key solution for CRM/Contact center with some minor configuration. But it also has the ability to be highly customized to meet any companies needs. Much of that work can be done via the configuration options already in the system. It also have a full set of SOAP and Rest APIs for integrating to other systems.
Carl Elliott | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

  • This is only an occasional, user problem; when searching for specific records, at times we receive an error that the maximum size has been exceeded and therefore does not yield any results. This is particularly frustrating when trying to search for a specific street address across several years.
  • I found OPA challenging to use.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

Oracle Service (formerly Oracle Service Cloud) 10.0
Based on 9 answers
Although RightNow is extremely flexible, the flexibility comes with a price. It is often not intuitive which settings you need to change (and under which menus these setting are buried) to enable the system to do what you want. Also, sometimes the system can do things you need, but you don't initially realize it. When RightNow sells a system to a new customer, I think it should come with X hours of consulting time with a RightNow expert. The customer should be able to consult with this expert over the next year to get advice concerning how to configure the system to achieve desired needs. Often RightNow Support would just answer "no" when I asked if I could do something, but then I would find another way to achieve my goals after talking with other companies using RightNow.
Anonymous | TrustRadius Reviewer

Usability

NetSuite ERP

NetSuite ERP 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

Oracle Service (formerly Oracle Service Cloud) 9.9
Based on 5 answers
The learning curve is fairly steep; but for something that has this much capability, it's nearly impossible to make it "easy". The layout and organization are at least reasonably intuitive. The hardest part-- the "weakest link"-- is the portal development (where you can build help centers and other end-user pages.) The capabilities there are significant, but the learning curve for that part is especially steep and it takes a fair amount of expertise to be able to update it.
Mig Ponce | TrustRadius Reviewer

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

Oracle Service (formerly Oracle Service Cloud) 10.0
Based on 2 answers
We have never had issues with downtime or it not being available.Upgrades and maintenance also happens in weekends or at night.
Anonymous | TrustRadius Reviewer

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

Oracle Service (formerly Oracle Service Cloud) 9.0
Based on 2 answers
We use a lot of tabs and fields on our incident workspace, which should slow the system down, but it's still quite fast, and we continue to optimize whatever is possible.
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite ERP

NetSuite ERP 1.0
Based on 20 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

Oracle Service (formerly Oracle Service Cloud) 9.6
Based on 13 answers
The vendor offers customer support to users who maybe stuck in usage of the platform in a number of options and this ensures that one does not get frustrated at all in using the platform. This enhances the trust held by the clients concerning Oracle CX Service [(formerly Oracle Service Cloud)].
Chris Edwards | TrustRadius Reviewer

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

Oracle Service (formerly Oracle Service Cloud) 9.0
Based on 1 answer
Most of our training was given while doing user acceptance testing, and getting the system approved by the market. When ever we were in doubt, our implementer helped us along.Later on we started exploring by our selves.
Anonymous | TrustRadius Reviewer

Online Training

NetSuite ERP

NetSuite ERP 8.0
Based on 7 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite ERP

NetSuite ERP 7.3
Based on 18 answers
Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
Anonymous | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

Oracle Service (formerly Oracle Service Cloud) 9.0
Based on 8 answers
Work with a RightNow expert during the implementation. Explain features that would you like to have. Often, somebody who really knows the system can show you what you need to do to achieve the desired results. Where a RightNow support engineer or a consultant might say "the system can't do that," a RightNow application engineer will listen to what you need, and often come up with an alternate path to achieve it
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

TCS' customers who also selected Oracle Service Cloud over Salesforce Service Cloud and GE's ServiceMax in the Mfg. vertical in which I work, did so because of the robust ability of Oracle Service Cloud and its APIs to integrate with other value-add solutions for manufacturers such as IoT applications, Big Data Analytics, and Field Service applications.
Frank Watts - CPIM, CIRM, MBA Operations Mgt | TrustRadius Reviewer

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

Oracle Service (formerly Oracle Service Cloud) 10.0
Based on 1 answer
We have never had any down time, slowness or anything. Any error or instability that has occurrred has so far has been caused by user errors.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

Oracle Service (formerly Oracle Service Cloud)

  • We have an internal chargeback for servers and we anticipate that the cloud will save us some money or be cost neutral for us.
  • We plan to see a reduction in the need for data center staff and server provisioning as we move more environments to the cloud.
  • We are now responsible for our own destiny with the ability to ramp up and down our servers based on need. We can also monitor our costs more closely with the metered service and turn off the environments when we are not using them.
Raymond Hirte | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Oracle Service (formerly Oracle Service Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Service (formerly Oracle Service Cloud) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite ERP
6.5
Oracle Service (formerly Oracle Service Cloud)
8.4

Likelihood to Renew

NetSuite ERP
8.0
Oracle Service (formerly Oracle Service Cloud)
10.0

Usability

NetSuite ERP
9.0
Oracle Service (formerly Oracle Service Cloud)
9.9

Reliability and Availability

NetSuite ERP
9.4
Oracle Service (formerly Oracle Service Cloud)
10.0

Performance

NetSuite ERP
7.7
Oracle Service (formerly Oracle Service Cloud)
9.0

Support Rating

NetSuite ERP
1.0
Oracle Service (formerly Oracle Service Cloud)
9.6

In-Person Training

NetSuite ERP
7.3
Oracle Service (formerly Oracle Service Cloud)
9.0

Online Training

NetSuite ERP
8.0
Oracle Service (formerly Oracle Service Cloud)

Implementation Rating

NetSuite ERP
7.3
Oracle Service (formerly Oracle Service Cloud)
9.0

Scalability

NetSuite ERP
8.4
Oracle Service (formerly Oracle Service Cloud)
10.0

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