Nexthink vs. Tableau Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nexthink
Score 9.1 out of 10
N/A
Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications.N/A
Tableau Desktop
Score 8.3 out of 10
N/A
Tableau Desktop is a data visualization product from Tableau. It connects to a variety of data sources for combining disparate data sources without coding. It provides tools for discovering patterns and insights, data calculations, forecasts, and statistical summaries and visual storytelling.
$70
per month
Pricing
NexthinkTableau Desktop
Editions & Modules
No answers on this topic
Tableau Creator
$70.00
Per User / Per Month
Offerings
Pricing Offerings
NexthinkTableau Desktop
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsAll pricing plans are billed annually.
More Pricing Information
Community Pulse
NexthinkTableau Desktop
Considered Both Products
Nexthink
Chose Nexthink
Nexthink is more than an APM, and can easily provide (to support) CMDB processes a la Servicenow Discovery, so we decided to go with them.
Tableau Desktop

No answer on this topic

Top Pros
Top Cons
Features
NexthinkTableau Desktop
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Nexthink
-
Ratings
Tableau Desktop
8.5
167 Ratings
4% above category average
Pixel Perfect reports00 Ratings8.5139 Ratings
Customizable dashboards00 Ratings8.9166 Ratings
Report Formatting Templates00 Ratings8.2145 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Nexthink
-
Ratings
Tableau Desktop
8.9
164 Ratings
10% above category average
Drill-down analysis00 Ratings9.0159 Ratings
Formatting capabilities00 Ratings9.1162 Ratings
Integration with R or other statistical packages00 Ratings8.1122 Ratings
Report sharing and collaboration00 Ratings9.3157 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Nexthink
-
Ratings
Tableau Desktop
8.6
158 Ratings
3% above category average
Publish to Web00 Ratings8.7149 Ratings
Publish to PDF00 Ratings8.3149 Ratings
Report Versioning00 Ratings8.6116 Ratings
Report Delivery Scheduling00 Ratings9.2123 Ratings
Delivery to Remote Servers00 Ratings8.473 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Nexthink
-
Ratings
Tableau Desktop
8.6
156 Ratings
7% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings9.0154 Ratings
Location Analytics / Geographic Visualization00 Ratings8.7149 Ratings
Predictive Analytics00 Ratings8.7126 Ratings
Pattern Recognition and Data Mining00 Ratings8.02 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Nexthink
-
Ratings
Tableau Desktop
8.8
142 Ratings
3% above category average
Multi-User Support (named login)00 Ratings8.9139 Ratings
Role-Based Security Model00 Ratings8.3119 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.7129 Ratings
Report-Level Access Control00 Ratings9.03 Ratings
Single Sign-On (SSO)00 Ratings8.977 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Nexthink
-
Ratings
Tableau Desktop
8.4
135 Ratings
6% above category average
Responsive Design for Web Access00 Ratings8.5124 Ratings
Mobile Application00 Ratings8.097 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings8.8117 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Nexthink
-
Ratings
Tableau Desktop
8.8
64 Ratings
11% above category average
REST API00 Ratings8.856 Ratings
Javascript API00 Ratings8.651 Ratings
iFrames00 Ratings9.049 Ratings
Java API00 Ratings9.346 Ratings
Themeable User Interface (UI)00 Ratings8.553 Ratings
Customizable Platform (Open Source)00 Ratings8.746 Ratings
Best Alternatives
NexthinkTableau Desktop
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Score 7.5 out of 10
BrightGauge
BrightGauge
Score 9.0 out of 10
Medium-sized Companies
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.0 out of 10
Reveal
Reveal
Score 9.9 out of 10
Enterprises
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.0 out of 10
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Score 9.7 out of 10
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User Ratings
NexthinkTableau Desktop
Likelihood to Recommend
9.1
(12 ratings)
8.9
(194 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(39 ratings)
Usability
-
(0 ratings)
8.6
(63 ratings)
Availability
-
(0 ratings)
8.0
(10 ratings)
Performance
-
(0 ratings)
6.1
(9 ratings)
Support Rating
-
(0 ratings)
6.9
(56 ratings)
In-Person Training
-
(0 ratings)
9.4
(4 ratings)
Online Training
-
(0 ratings)
8.0
(4 ratings)
Implementation Rating
-
(0 ratings)
8.0
(34 ratings)
Configurability
-
(0 ratings)
8.1
(2 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
7.0
(3 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
NexthinkTableau Desktop
Likelihood to Recommend
Nexthink
I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
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Tableau
Tableau Desktop is one the finest tool available in the market with such a wide range of capabilities in its suite that makes it easy to generate insights. Further, if optimally designed, then its reports are fairly simple to understand, yet capable enough to make changes at the required levels. One can create a variety of visualizations as required by the business or the clients. The data pipelines in the backend are very robust. The tableau desktop also provides options to develop the reports in developer mode, which is one of the finest features to embed and execute even the most complex possible logic. It's easier to operate, simple to navigate, and fluent to understand by the users.
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Pros
Nexthink
  • It allows for an IT department to be proactive with finding/solving issues before they happen
  • It allows for a company to have a great tool for engaging with end users using campaigns/surveys
  • It shows the full overall picture of a device/network connections when troubleshooting user issues.
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Tableau
  • An excellent tool for data visualization, it presents information in an appealing visual format—an exceptional platform for storing and analyzing data in any size organization.
  • Through interactive parameters, it enables real-time interaction with the user and is easy to learn and get support from the community.
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Cons
Nexthink
  • The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
  • Some useful features are only available to cloud customers.
  • Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.
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Tableau
  • Formatting the data to work correctly in graphical presentations can be time consuming
  • Daily data extracts can run slowly depending on how much data is required and the source of the data
  • The desktop version is required for advanced functionality, editing on [the] Tableau server allows only limited features
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Likelihood to Renew
Nexthink
No answers on this topic
Tableau
Our use of Tableau Desktop is still fairly low, and will continue over time. The only real concern is around cost of the licenses, and I have mentioned this to Tableau and fully expect the development of more sensible models for our industry. This will remove any impediment to expansion of our use.
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Usability
Nexthink
No answers on this topic
Tableau
Tableau Desktop has proven to be a lifesaver in many situations. Once we've completed the initial setup, it's simple to use. It has all of the features we need to quickly and efficiently synthesize our data. Tableau Desktop has advanced capabilities to improve our company's data structure and enable self-service for our employees.
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Reliability and Availability
Nexthink
No answers on this topic
Tableau
When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.
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Performance
Nexthink
No answers on this topic
Tableau
Tableau Desktop's performance is solid. You can really dig into a large dataset in the form of a spreadsheet, and it exhibits similarly good performance when accessing a moderately sized Oracle database. I noticed that with Tableau Desktop 9.3, the performance using a spreadsheet started to slow around 75K rows by about 60 columns. This was easily remedied by creating an extract and pushing it to Tableau Server, where performance went to lightning fast
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Support Rating
Nexthink
No answers on this topic
Tableau
I have never really used support much, to be honest. I think the support is not as user-friendly to search and use it. I did have an encounter with them once and it required a bit of going back and forth for licensing before reaching a resolution. They did solve my issue though
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In-Person Training
Nexthink
No answers on this topic
Tableau
It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.
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Online Training
Nexthink
No answers on this topic
Tableau
The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful
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Implementation Rating
Nexthink
No answers on this topic
Tableau
Again, training is the key and the company provides a lot of example videos that will help users discover use cases that will greatly assist their creation of original visualizations. As with any new software tool, productivity will decline for a period. In the case of Tableau, the decline period is short and the later gains are well worth it.
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Alternatives Considered
Nexthink
Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
Read full review
Tableau
If we do not have legacy tools which have already been set up, I would switch the visualization method to open source software via PyCharm, Atom, and Visual Studio IDE. These IDEs cannot directly help you to visualize the data but you can use many python packages to do so through these IDEs.
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Scalability
Nexthink
No answers on this topic
Tableau
Tableau Desktop's scaleability is really limited to the scale of your back-end data systems. If you want to pull down an extract and work quickly in-memory, in my application it scaled to a few tens of millions of rows using the in-memory engine. But it's really only limited by your back-end data store if you have or are willing to invest in an optimized SQL store or purpose-built query engine like Veritca or Netezza or something similar.
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Return on Investment
Nexthink
  • SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
  • Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.
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Tableau
  • Tableau was acquired years ago, and has provided good value with the content created.
  • Ongoing maintenance costs for the platform, both to maintain desktop and server licensing has made the continuing value questionable when compared to other offerings in the marketplace.
  • Users have largely been satisfied with the content, but not with the overall performance. This is due to a combination of factors including the performance of the Tableau engines as well as development deficiencies.
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ScreenShots

Nexthink Screenshots

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