What users are saying about
16 Ratings
5 Ratings
16 Ratings
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Score 8.2 out of 100
5 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Nextiva

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Twilio Flex

Contact centers. Not suited well for basic Uc users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva
8.6
Twilio Flex
Hosted PBX
Nextiva
8.3
Twilio Flex
Multi-level Interactive Voice Response (IVR)
Nextiva
9.0
Twilio Flex
User templates
Nextiva
8.1
Twilio Flex
Call reports
Nextiva
9.4
Twilio Flex
Directory of employee names
Nextiva
8.3
Twilio Flex

Call Management

Nextiva
8.6
Twilio Flex
Answering rules
Nextiva
8.7
Twilio Flex
Call recording
Nextiva
9.2
Twilio Flex
Call park
Nextiva
8.2
Twilio Flex
Call screening
Nextiva
8.9
Twilio Flex
Message alerts
Nextiva
8.0
Twilio Flex

VoIP system collaboration

Nextiva
7.7
Twilio Flex
Video conferencing
Nextiva
7.8
Twilio Flex
Audio conferencing
Nextiva
8.6
Twilio Flex
Video screen sharing
Nextiva
8.0
Twilio Flex
Instant messaging
Nextiva
6.5
Twilio Flex

Mobile apps

Nextiva
7.8
Twilio Flex
Mobile app for iOS
Nextiva
8.1
Twilio Flex
Mobile app for Android
Nextiva
7.5
Twilio Flex

Contact Center Software

Nextiva
Twilio Flex
8.0
Agent dashboard
Nextiva
Twilio Flex
8.0
Validate callers
Nextiva
Twilio Flex
8.0
Outbound response
Nextiva
Twilio Flex
8.0
Call forwarding
Nextiva
Twilio Flex
8.0
Warm transfer
Nextiva
Twilio Flex
8.0
Interactive voice response
Nextiva
Twilio Flex
8.0
REST APIs
Nextiva
Twilio Flex
8.0
Call scripts
Nextiva
Twilio Flex
8.0
Call tracking
Nextiva
Twilio Flex
8.0
Multichannel integration
Nextiva
Twilio Flex
8.0
CRM software integration
Nextiva
Twilio Flex
8.0

Pros

Nextiva

  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco | TrustRadius Reviewer

Twilio Flex

  • Customizable.
  • Great interface.
  • Integrations.
Anonymous | TrustRadius Reviewer

Cons

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Twilio Flex

  • Basic in nature.
  • Isn’t one “knock your socks off” feature.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco | TrustRadius Reviewer

Twilio Flex

No score
No answers yet
No answers on this topic

Usability

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco | TrustRadius Reviewer

Twilio Flex

No score
No answers yet
No answers on this topic

Reliability and Availability

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco | TrustRadius Reviewer

Twilio Flex

No score
No answers yet
No answers on this topic

Support Rating

Nextiva

Nextiva 8.9
Based on 4 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Twilio Flex

Twilio Flex 1.0
Based on 1 answer
I don’t use Twillio support specifically
Anonymous | TrustRadius Reviewer

Online Training

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco | TrustRadius Reviewer

Twilio Flex

No score
No answers yet
No answers on this topic

Alternatives Considered

Nextiva

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Twilio Flex

It’s more basic but has some great flexibility.
Anonymous | TrustRadius Reviewer

Return on Investment

Nextiva

  • Better customer service with customers and potential customers.
  • Internal staff happiness, especially the sales team who use the phone more than any other department.
  • Staff efficiency and productivity in managing the VoIP systems.
Anonymous | TrustRadius Reviewer

Twilio Flex

  • The customer gets to assigned an agent quicker.
Anonymous | TrustRadius Reviewer

Pricing Details

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nextiva
8.2
Twilio Flex
8.0

Likelihood to Renew

Nextiva
8.0
Twilio Flex

Usability

Nextiva
8.0
Twilio Flex

Reliability and Availability

Nextiva
9.0
Twilio Flex

Support Rating

Nextiva
8.9
Twilio Flex
1.0

Online Training

Nextiva
9.0
Twilio Flex

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