What users are saying about
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 17 reviews and ratings
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 29 reviews and ratings
Attribute Ratings
- NICE Adaptive WFO is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
NICE Adaptive WFO
90%
4 Ratings
8.6
ZOOM QM Suite
86%
9 Ratings
Support Rating
NICE Adaptive WFO
N/A
0 Ratings
10.0
ZOOM QM Suite
100%
2 Ratings
Likelihood to Recommend
NICE Adaptive WFO
NICE Adaptive WFO allows moving of contacts through their channels is easy, permission management ability is excellent and easy to manage client contacts. With this solution is easy to obtain meaningful reports and very reliable to make critical business decisions and other development within the business which may lead to production enhancement.
DevOps Engineer
IMS Internet Media ServicesMarketing & Advertising, 501-1000 employees
ZOOM QM Suite
Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
Communications Director
River Valley Christian FellowshipReligious Institutions, 1-10 employees
Pros
NICE Adaptive WFO
- Great system and easy for project workflow management.
- The optimization through NICE Adaptive WFO tools is amazing and excellent.
- The best and beneficial reports creation software.
Automation Engineer
Redd SystemInformation Technology & Services, 51-200 employees
ZOOM QM Suite
- Recording Agent interactions. It is simple and easy to adopt and retrieving them is also convenient.
- The follow up with the customer experience is smooth and flawless.
- The ease of initial installation and the operations of it including adding and removing agents.
Communications Specialist
The Wayne FocusBiotechnology, 1-10 employees
Cons
NICE Adaptive WFO
- Long term forecasting functionality.
- The user interface requires more steps than competitors. While the end results are quality, it can take time to get there.
- Lack of clearly demonstrated forecasting designed specifically for non-phone contact types.

Verified User
Manager in Sales
Insurance Company, 5001-10,000 employeesZOOM QM Suite
- The user to manipulate the tool has to full pass through training.
- Support availability is low.
- Complex project handling is also slow.
Quality Engineer
IressComputer Software, 1001-5000 employees
Pricing Details
NICE Adaptive WFO
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ZOOM QM Suite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
NICE Adaptive WFO
No score
No answers yet
No answers on this topic
ZOOM QM Suite
ZOOM QM Suite 10.0
Based on 2 answers
At the moment there is no reason to use the ZOOM support.

Verified User
Employee in Information Technology
Financial Services Company, 501-1000 employeesAlternatives Considered
NICE Adaptive WFO
NICE inContact is for our soft phone or virtual phone. They have their own functions in our organization. They are both useful and easy to use. Two different functionality but same NICE. Very friendly tools and recommend this two in their platform. NICE software are really amazing. It makes work and business easier.

Verified User
Employee in Sales
Marketing & Advertising Company, 10,001+ employeesZOOM QM Suite
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.

Verified User
Team Lead in Customer Service
Information Technology & Services Company, 501-1000 employeesReturn on Investment
NICE Adaptive WFO
- Effective tool on predictive data analytics creation and the reports are excellent.
- Contacts import and email list management solution.
- Real time data reporting and the project management is very excellent.
DevOps Engineer
IMS Internet Media ServicesMarketing & Advertising, 501-1000 employees
ZOOM QM Suite
- Staff feels more equipped to handle calls well.
- Follow up after calls have been more successful.
- Benchmarking process improvements is easier.
Communications Director
River Valley Christian FellowshipReligious Institutions, 1-10 employees