What users are saying about
29 Ratings
17 Ratings
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Score 9.1 out of 100
29 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • NICE Adaptive WFO is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

NICE Adaptive WFO

90%
4 Ratings
8.6

ZOOM QM Suite

86%
9 Ratings

Support Rating

NICE Adaptive WFO

N/A
0 Ratings
10.0

ZOOM QM Suite

100%
2 Ratings

Likelihood to Recommend

NICE Adaptive WFO

NICE Adaptive WFO allows moving of contacts through their channels is easy, permission management ability is excellent and easy to manage client contacts. With this solution is easy to obtain meaningful reports and very reliable to make critical business decisions and other development within the business which may lead to production enhancement.
Peter Morgan | TrustRadius Reviewer

ZOOM QM Suite

Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
Bailey Testerman | TrustRadius Reviewer

Pros

NICE Adaptive WFO

  • Great system and easy for project workflow management.
  • The optimization through NICE Adaptive WFO tools is amazing and excellent.
  • The best and beneficial reports creation software.
Veronica Derrick | TrustRadius Reviewer

ZOOM QM Suite

  • Recording Agent interactions. It is simple and easy to adopt and retrieving them is also convenient.
  • The follow up with the customer experience is smooth and flawless.
  • The ease of initial installation and the operations of it including adding and removing agents.
Alfred Brock | TrustRadius Reviewer

Cons

NICE Adaptive WFO

  • Long term forecasting functionality.
  • The user interface requires more steps than competitors. While the end results are quality, it can take time to get there.
  • Lack of clearly demonstrated forecasting designed specifically for non-phone contact types.
Anonymous | TrustRadius Reviewer

ZOOM QM Suite

  • The user to manipulate the tool has to full pass through training.
  • Support availability is low.
  • Complex project handling is also slow.
Hannah Caleb | TrustRadius Reviewer

Pricing Details

NICE Adaptive WFO

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ZOOM QM Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

NICE Adaptive WFO

No score
No answers yet
No answers on this topic

ZOOM QM Suite

ZOOM QM Suite 10.0
Based on 2 answers
At the moment there is no reason to use the ZOOM support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Adaptive WFO

NICE inContact is for our soft phone or virtual phone. They have their own functions in our organization. They are both useful and easy to use. Two different functionality but same NICE. Very friendly tools and recommend this two in their platform. NICE software are really amazing. It makes work and business easier.
Anonymous | TrustRadius Reviewer

ZOOM QM Suite

ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Adaptive WFO

  • Effective tool on predictive data analytics creation and the reports are excellent.
  • Contacts import and email list management solution.
  • Real time data reporting and the project management is very excellent.
Peter Morgan | TrustRadius Reviewer

ZOOM QM Suite

  • Staff feels more equipped to handle calls well.
  • Follow up after calls have been more successful.
  • Benchmarking process improvements is easier.
Bailey Testerman | TrustRadius Reviewer

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