What users are saying about
15 Ratings
15 Ratings
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Score 8.1 out of 100
11 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Quadient Inspire

It is perfect for any large-scale variable document composition. Workflows and templates for Invoices, reminders, contracts, and many more can be created in a matter of hours. The performance is awesome! Creating millions of pages in a matter of hours. The handling of the output is exceptional—grouping, merging, splitting, you name it. It is particularly well suited for large-scale migrations. I have personally managed many migrations, reducing the number of templates by as much as 80%.
Tomaž Juvančič | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Quadient Inspire
Survey templates
NICE Satmetrix
8.0
Quadient Inspire
Themes
NICE Satmetrix
8.0
Quadient Inspire
Custom logo/branding
NICE Satmetrix
8.0
Quadient Inspire

Survey Content

NICE Satmetrix
8.0
Quadient Inspire
Changes to live survey
NICE Satmetrix
8.0
Quadient Inspire
Question design help
NICE Satmetrix
8.0
Quadient Inspire
Multiple question types
NICE Satmetrix
8.0
Quadient Inspire

Survey Logic

NICE Satmetrix
8.0
Quadient Inspire
Survey logic flexibility
NICE Satmetrix
8.0
Quadient Inspire

Survey Reporting & Analytics

NICE Satmetrix
8.0
Quadient Inspire
Response tracking
NICE Satmetrix
8.0
Quadient Inspire
Data export
NICE Satmetrix
8.0
Quadient Inspire
Standard reports
NICE Satmetrix
8.0
Quadient Inspire
Custom reports
NICE Satmetrix
8.0
Quadient Inspire
Analytics
NICE Satmetrix
8.0
Quadient Inspire

Survey Administration & Security

NICE Satmetrix
8.0
Quadient Inspire
Access controls
NICE Satmetrix
8.0
Quadient Inspire
Compliance
NICE Satmetrix
8.0
Quadient Inspire

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Quadient Inspire

  • It keeps the graphic quality and colors of the supplied PDFs. Other software we have used to personalise PDFs has reduced the DPI and even changed the colors. Inspire is great at keeping everything as it should be.
  • The imposition tools within Inspire give a vast range of getting the most out of your printers for the least cost. You can easily arrange documents 2 up or 4 up on SRA3 sheets for printing, cutting and stacking.
  • The TextinRect tool is extremely useful for pulling information off a Digital Document allowing you to manipulate it in many ways.
  • The little know MinMax Generator module is useful for seeing if all your text fits within a flow, if not the 'First Fitting Auto' feature enables you to shrink text automatically if it doesn't quite fit.
Anonymous | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Quadient Inspire

  • Usually quick to de-bug/resolve any issues, currently having a problem saving production profiles. Its more of a little annoyance than a problem and its not a time consuming fix. Maybe I'm just being lazy..
  • No more issues that I have currently come across that haven't already been resolved.
David Adams | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Quadient Inspire

No score
No answers yet
No answers on this topic

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Quadient Inspire

Quadient Inspire 9.0
Based on 2 answers
Inspire has enormous scope for creating output of numerous different formats and scales. As such, it is necessarily quite a complex tool. But taking these aspects into account I think it has been created in a logical and straightforward way that has minimised some of the problems that this could have brought about. Overall, it is much more powerful and intuitive than other options I've used in the past.
Anonymous | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Quadient Inspire

Quadient Inspire 8.7
Based on 5 answers
Great staff who are really passionate and knowledgeable about the solutions. They have people who want to understand your companies requirements and help create solutions that fit your needs and improve your business. However, sometimes it can be hard getting in contact with the right person and as they are often busy it can sometimes take a while for people to respond to you.
Anonymous | TrustRadius Reviewer

In-Person Training

NICE Satmetrix

No score
No answers yet
No answers on this topic

Quadient Inspire

Quadient Inspire 10.0
Based on 1 answer
I had a couple of weeks of training back in 2005 on the Quadient premises in Hradec Kralowe. The instructor was just great! Besides showing as normal functionalities, he went so far to solve our concrete challenges. He actually encouraged me to become a "real" programmer. I have written my first lines of code in Inspire (GMC PrintNetT) and never looked back.
Tomaž Juvančič | TrustRadius Reviewer

Online Training

NICE Satmetrix

No score
No answers yet
No answers on this topic

Quadient Inspire

Quadient Inspire 10.0
Based on 1 answer
Quadient offers online training for all of its products (paid service). You can choose your pace and go through the material and then solve real challenges. At the end, you can choose to take a final assignment and get certification which is a really good thing to do. If you get stuck, the training team will answer any of your questions and give you guidance.
Tomaž Juvančič | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Quadient Inspire

This is my first product in this category and I believe my company selected Quadient Inspire because amongst all the other software available out there, this was the more suitable to our use, and the price is also affordable.
Elvis Wouashe | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Quadient Inspire

  • To date Quadient Inspire has allowed us to retire several legacy platforms and reduce the overheads - licensing/servers/maintenance - incurred.
  • Reduction of single-skilled resources has meant that FTE requirements can be reduced as cross-skilled resources can be used.
David Nixon | TrustRadius Reviewer

Screenshots

NICE Satmetrix

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Quadient Inspire

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0*

* 0

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Quadient Inspire
8.9

Likelihood to Renew

NICE Satmetrix
5.1
Quadient Inspire

Usability

NICE Satmetrix
Quadient Inspire
9.0

Support Rating

NICE Satmetrix
Quadient Inspire
8.7

In-Person Training

NICE Satmetrix
Quadient Inspire
10.0

Online Training

NICE Satmetrix
Quadient Inspire
10.0

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