NICE Satmetrix vs Quadient Inspire | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 15 reviews and ratings

Score 8.9 out of 10

Based on 11 reviews and ratings

Feature Rating Comparison

NICE Satmetrix

Quadient Inspire

Survey templates

Themes

Custom logo/branding

NICE Satmetrix

Quadient Inspire

Changes to live survey

Question design help

Multiple question types

NICE Satmetrix

Quadient Inspire

Survey logic flexibility

NICE Satmetrix

Quadient Inspire

Response tracking

Data export

Standard reports

Custom reports

Analytics

NICE Satmetrix

Quadient Inspire

Access controls

Compliance

Pros

Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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It keeps the graphic quality and colors of the supplied PDFs. Other software we have used to personalise PDFs has reduced the DPI and even changed the colors. Inspire is great at keeping everything as it should be.
The imposition tools within Inspire give a vast range of getting the most out of your printers for the least cost. You can easily arrange documents 2 up or 4 up on SRA3 sheets for printing, cutting and stacking.
The TextinRect tool is extremely useful for pulling information off a Digital Document allowing you to manipulate it in many ways.
The little know MinMax Generator module is useful for seeing if all your text fits within a flow, if not the 'First Fitting Auto' feature enables you to shrink text automatically if it doesn't quite fit.

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Verified User

Manager in Information Technology

Marketing and Advertising Company, 51-200 employees

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Cons

Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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Usually quick to de-bug/resolve any issues, currently having a problem saving production profiles. Its more of a little annoyance than a problem and its not a time consuming fix. Maybe I'm just being lazy..
No more issues that I have currently come across that haven't already been resolved.

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Data and Laser Executive

bakergoodchildPrinting, 51-200 employees

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Likelihood to Renew

NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

No answers on this topic

Quadient Inspire 9.0

Based on 2 answers

Inspire has enormous scope for creating output of numerous different formats and scales. As such, it is necessarily quite a complex tool. But taking these aspects into account I think it has been created in a logical and straightforward way that has minimised some of the problems that this could have brought about. Overall, it is much more powerful and intuitive than other options I've used in the past.

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Verified User

Employee in Information Technology

Marketing and Advertising Company, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

Quadient Inspire 8.7

Based on 5 answers

Great staff who are really passionate and knowledgeable about the solutions. They have people who want to understand your companies requirements and help create solutions that fit your needs and improve your business. However, sometimes it can be hard getting in contact with the right person and as they are often busy it can sometimes take a while for people to respond to you.

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Verified User

Engineer in Information Technology

Financial Services Company, 501-1000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Quadient Inspire 10.0

Based on 1 answer

I had a couple of weeks of training back in 2005 on the Quadient premises in Hradec Kralowe. The instructor was just great! Besides showing as normal functionalities, he went so far to solve our concrete challenges. He actually encouraged me to become a "real" programmer. I have written my first lines of code in Inspire (GMC PrintNetT) and never looked back.

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Tomaž Juvančič

Owner

Informacijsko svetovanje Tomaž Juvančič s.p.Information Technology and Services, 1-10 employees

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Online Training

No score

No answers yet

No answers on this topic

Quadient Inspire 10.0

Based on 1 answer

Quadient offers online training for all of its products (paid service). You can choose your pace and go through the material and then solve real challenges. At the end, you can choose to take a final assignment and get certification which is a really good thing to do. If you get stuck, the training team will answer any of your questions and give you guidance.

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Tomaž Juvančič

Owner

Informacijsko svetovanje Tomaž Juvančič s.p.Information Technology and Services, 1-10 employees

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Alternatives Considered

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Verified User

Manager in Sales

Information Services Company, 51-200 employees

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This is my first product in this category and I believe my company selected Quadient Inspire because amongst all the other software available out there, this was the more suitable to our use, and the price is also affordable.

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IT Technician

A1 Security Print LimitedPrinting, 51-200 employees

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Return on Investment

With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

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To date Quadient Inspire has allowed us to retire several legacy platforms and reduce the overheads - licensing/servers/maintenance - incurred.
Reduction of single-skilled resources has meant that FTE requirements can be reduced as cross-skilled resources can be used.

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Technical Consultant (CCM)

New Zealand PostPackage/Freight Delivery, 1001-5000 employees

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Screenshots

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$0*

* 0

Rating Summary

NICE Satmetrix

Quadient Inspire

NICE Satmetrix

Quadient Inspire

NICE Satmetrix

Quadient Inspire

NICE Satmetrix

Quadient Inspire

NICE Satmetrix

Quadient Inspire

NICE Satmetrix

Quadient Inspire

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