What users are saying about

NICE Satmetrix vs Quadient Inspire

NICE Satmetrix
16 Ratings
Quadient Inspire
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Top Rated
30 Ratings

NICE Satmetrix

16 Ratings
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Score 8 out of 100

Based on 16 reviews and ratings

Quadient Inspire

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Top Rated
30 Ratings
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Score 10 out of 100

Based on 30 reviews and ratings

Feature Set Ratings

    Survey Format & Appearance

    8.0

    NICE Satmetrix

    80%

    Quadient Inspire

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features
    NICE Satmetrix ranks higher in 3/3 features

    Survey templates

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Themes

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Content

    8.0

    NICE Satmetrix

    80%

    Quadient Inspire

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features
    NICE Satmetrix ranks higher in 3/3 features

    Changes to live survey

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Question design help

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.0

    NICE Satmetrix

    80%

    Quadient Inspire

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 1/1 features
    NICE Satmetrix ranks higher in 1/1 features

    Survey logic flexibility

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.0

    NICE Satmetrix

    80%

    Quadient Inspire

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 5/5 features
    NICE Satmetrix ranks higher in 5/5 features

    Response tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Data export

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Standard reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Analytics

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.0

    NICE Satmetrix

    80%

    Quadient Inspire

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 2/2 features
    NICE Satmetrix ranks higher in 2/2 features

    Access controls

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Compliance

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Quadient Inspire is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.0

    NICE Satmetrix

    40%
    7 Ratings
    9.1

    Quadient Inspire

    91%
    28 Ratings

    Likelihood to Renew

    5.1

    NICE Satmetrix

    51%
    5 Ratings

    Quadient Inspire

    N/A
    0 Ratings

    Usability

    NICE Satmetrix

    N/A
    0 Ratings
    8.5

    Quadient Inspire

    85%
    17 Ratings

    Support Rating

    NICE Satmetrix

    N/A
    0 Ratings
    7.8

    Quadient Inspire

    78%
    24 Ratings

    In-Person Training

    NICE Satmetrix

    N/A
    0 Ratings
    10.0

    Quadient Inspire

    100%
    1 Rating

    Online Training

    NICE Satmetrix

    N/A
    0 Ratings
    10.0

    Quadient Inspire

    100%
    1 Rating

    Contract Terms and Pricing Model

    NICE Satmetrix

    N/A
    0 Ratings
    8.3

    Quadient Inspire

    83%
    5 Ratings

    Professional Services

    NICE Satmetrix

    N/A
    0 Ratings
    8.8

    Quadient Inspire

    88%
    5 Ratings

    Likelihood to Recommend

    NICE Satmetrix

    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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    Simon Whight | TrustRadius Reviewer
    Simon Whight
    View all 7 answers on this topic

    Quadient Inspire

    Quadient Inspire works great across multiple letters, departments and use cases. We use it primarily for letters but I know that it can be used with great success for direct mail pieces like postcards or fliers. It's not ideal for email-only campaigns but works great in situations where we want to either send an email or a letter.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Pros

    NICE Satmetrix

    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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    Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
    Geoff Gardner, MSPM, MBCS, CITP
    View all 7 answers on this topic

    Quadient Inspire

    • Highly flexible data ingestion
    • Clear and powerful workflow design that makes support easy to understand as teams evolve
    • Great internal debugging tool that simplifies and accelerates the development cycle
    • Powerful scripting structure available at nearly every aspect of data management, composition, and finishing allowing for specialized requirements not available in the standard toolset to be met

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    Ed Walter | TrustRadius Reviewer
    Ed Walter
    View all 28 answers on this topic

    Cons

    NICE Satmetrix

    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.

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    Lawrence Kravitz | TrustRadius Reviewer
    Lawrence Kravitz
    View all 7 answers on this topic

    Quadient Inspire

    • Within CJM: Not easy to share maps with a large group of people, still needs to be done on an individual basis which is time-consuming.
    • Not able to unload all file types into maps. It would be great to have video.
    • There are a lot of third-party suppliers that make up the full services in Inspire. This limits the development that Quadient can do to.

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    Adam Firbank | TrustRadius Reviewer
    Adam Firbank
    View all 28 answers on this topic

    Pricing Details

    NICE Satmetrix

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Quadient Inspire

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $0

    Starting Price

    —

    Likelihood to Renew

    NICE Satmetrix

    NICE Satmetrix 5.1
    Based on 5 answers
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 5 answers on this topic

    Quadient Inspire

    No score
    No answers yet
    No answers on this topic

    Usability

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Quadient Inspire

    Quadient Inspire 8.5
    Based on 17 answers
    In our previous tool sets we constantly had to say no to the business due to "tool limitations", in 4 years with Quadient we never once had to say the tool could not do something the business wanted to do. The Quadient training team is fantastic and Quadient University is a great resource for team members as well. The interfaces are all easy to use and development is much more efficient then our previous tools

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 17 answers on this topic

    Support Rating

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Quadient Inspire

    Quadient Inspire 7.8
    Based on 24 answers
    Quadient Support is always available to answer questions and quickly determine issues and are very knowledgeable about the products they support. I also like having an assigned representative from support as having that consistent customer experience from support is also very helpful, although each support person I have worked with has been super friendly and knowledgeable.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 24 answers on this topic

    In-Person Training

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Quadient Inspire

    Quadient Inspire 10.0
    Based on 1 answer
    I had a couple of weeks of training back in 2005 on the Quadient premises in Hradec Kralowe. The instructor was just great! Besides showing as normal functionalities, he went so far to solve our concrete challenges. He actually encouraged me to become a "real" programmer. I have written my first lines of code in Inspire (GMC PrintNetT) and never looked back.

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    Tomaž Juvančič | TrustRadius Reviewer
    Tomaž Juvančič
    View all 1 answers on this topic

    Online Training

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Quadient Inspire

    Quadient Inspire 10.0
    Based on 1 answer
    Quadient offers online training for all of its products (paid service). You can choose your pace and go through the material and then solve real challenges. At the end, you can choose to take a final assignment and get certification which is a really good thing to do. If you get stuck, the training team will answer any of your questions and give you guidance.

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    Tomaž Juvančič | TrustRadius Reviewer
    Tomaž Juvančič
    View all 1 answers on this topic

    Alternatives Considered

    NICE Satmetrix

    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Quadient Inspire

    The above drop down would not allow me to pick the similar products that I have used previously. Planet Pres : Good in its time. Now very slow compared with Quadient.Compart:As quick... If not slightly quicker than Quadient. This does not counteract how difficult this software is to use. It has no GUI interface and even advanced programmers struggle to use it.Both of these products are inferior to Quadient when it comes to implementing within a normal organisation.

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    David Adams | TrustRadius Reviewer
    David Adams
    View all 28 answers on this topic

    Contract Terms and Pricing Model

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Quadient Inspire

    Quadient Inspire 8.3
    Based on 5 answers
    Not really. It's not cheap, but it's a great value for what you get. This is enterprise-level software and the cost reflects that. The pay-per-page aspect makes sense too. We get a lot of sheets included in our contract and we use them all. It's a good contract with pricing that makes sense.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 5 answers on this topic

    Professional Services

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Quadient Inspire

    Quadient Inspire 8.8
    Based on 5 answers
    We have used professional services on a few different occasions. When we first purchased ICM and Scaler and then about a year after that for a refresher. The trainer did not always have the answer to our questions, but they would reach out to others and get us the answers by the end of the day or the next day,

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    Karl Natschke | TrustRadius Reviewer
    Karl Natschke
    View all 5 answers on this topic

    Return on Investment

    NICE Satmetrix

    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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    Rob Ellison | TrustRadius Reviewer
    Rob Ellison
    View all 7 answers on this topic

    Quadient Inspire

    • Since purchasing Inspire we have won many business opportunities as it enables us to create documents we couldn't do before, for example: Council Tax Bills.
    • It is a lot faster at processing than our previous software. We had one job we had to extract addresses from, it was 56,000 records from a 5.5million line text file. Our previous software took 26 hours to pull out the addresses, Quadient Inspire took 43 seconds!
    • We are able to automate processes through Inspire via CLI batch files, where a job would normally take 30 minutes to set up and process, a bit of time spent on the workflow and automation script means we can just double click a batch file for repeat jobs and the print file is created in seconds.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Screenshots

    NICE Satmetrix

    —

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