Nuance Digital Engagement Platform vs. Pega Customer Service

Nuance Digital Engagement Platform

Nuance Digital Engagement Platform

6 Reviews and Ratings

Pega Customer Service

Pega Customer Service

12 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Nuance Digital Engagement Platform	Score 4.0 out of 10	N/A	The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well. It is based on the TouchCommerce Conversation Platform acquired with TouchCommerce in 2016.	N/A
Pega Customer Service	Score 7.9 out of 10	N/A	Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.	N/A

Pricing

Nuance Digital Engagement Platform

Pega Customer Service

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Nuance Digital Engagement Platform	Pega Customer Service
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

—

More Pricing Information

Community Pulse
	Nuance Digital Engagement Platform	Pega Customer Service
Top Pros	Pro Easy to edit	Pro User interface Pro Simple and intuitive Pro Business process
Top Cons	Minus Email management Minus Easy to customize Minus Data visualization	Minus Need to improve Minus Need to work Minus Customer service

Best Alternatives
	Nuance Digital Engagement Platform	Pega Customer Service
Small Businesses	Simplify360 Score 7.8 out of 10	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Conversica Score 9.5 out of 10	Conversica Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Nuance Digital Engagement Platform	Pega Customer Service
Likelihood to Recommend	- (0 ratings)	7.7 (2 ratings)

User Testimonials
	Nuance Digital Engagement Platform	Pega Customer Service
Likelihood to Recommend	Nuance No answers on this topic	Pegasystems Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication. Incentivized Verified User Anonymous Read full review
Pros	Nuance No answers on this topic	Pegasystems Easy to contact Responds very quickly Provides accurate information Incentivized Sanjay Meesala Senior Software Engineer Read full review
Cons	Nuance No answers on this topic	Pegasystems Performance, as some of the tasks run in batch. Extensibility could take time for complex functionalities. At least the cloud version should be more powerful in terms of processing. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Nuance No answers on this topic	Pegasystems We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job Incentivized Sanjay Meesala Senior Software Engineer Read full review
Return on Investment	Nuance No answers on this topic	Pegasystems Reduced the manual effort due to introducing automation Increased customer satisfaction Enhanced personalization Incentivized Verified User Anonymous Read full review
ScreenShots		Pega Customer Service Screenshots