What users are saying about
23 Ratings
23 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

BMC Track-It!

Track-It! is perfect if a company only wants to keep track of tickets, assign them to technicians, and report off of that data. I would not recommend to use the other components that have within the product (purchasing, training, KB, etc.) is perhaps not worth implementing. There are other products that do this better.
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Feature Rating Comparison

IT Asset Management

BMC Track-It!
6.1
Software and hardware inventory tracking
BMC Track-It!
6.2
License management
BMC Track-It!
6.1
Asset lifecycle monitoring
BMC Track-It!
6.3
Contract management
BMC Track-It!
6.1
Asset relationship management
BMC Track-It!
5.9

Pros

  • Easy to implement.
  • Ease of use.
  • Lots of features.
Adam Hummer profile photo

Cons

  • Not for really large organizations.
  • Reporting module is not intuitive or easy to use at all.
Adam Hummer profile photo

Alternatives Considered

Track-It! was less expensive and had similar features to the competition.
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Return on Investment

  • Paid for itself in a matter of weeks with helpdesk improved efficiency, asset tracking, and improved internal customer satisfaction.
Jacquie Harrison profile photo

Pricing Details

BMC Track-It!

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details