What users are saying about
Likelihood to Recommend
Track-It! is perfect if a company only wants to keep track of tickets, assign them to technicians, and report off of that data. I would not recommend to use the other components that have within the product (purchasing, training, KB, etc.) is perhaps not worth implementing. There are other products that do this better.
Team Lead in Information TechnologyHigher Education Company, 10,001+ employees
Feature Rating Comparison
Software and hardware inventory tracking
Asset lifecycle monitoring
Asset relationship management
Track-It! was less expensive and had similar features to the competition.
Administrator in Information TechnologyInformation Services Company, 51-200 employees
Return on Investment
- Paid for itself in a matter of weeks with helpdesk improved efficiency, asset tracking, and improved internal customer satisfaction.
Premium Consulting/Integration Services—
Entry-level set up fee?