What users are saying about
8 Ratings
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Score 8.1 out of 100
31 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Omnisend

It's kind of an automation workflow, but for example you can set up a popup to appear at a specific time on a specific product page and offer the visitor something. The visitor then signs up and then (after you've set up your automation sequence) that visitor gets a specific welcome page based on the popup they signed up through, and then a specific order confirmation email and everything else flows from that specific popup. That's great because it's allowed us to sort of fine-tune our offerings to get our visitors' emails in the first place and offer, for example, someone browsing a product page for 3 minutes something different than someone staying 20 seconds on the homepage and then leaving.
Lisa Korston | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Omnisend
8.5
Pega Customer Engagement Suite
WYSIWYG email editor
Omnisend
6.1
Pega Customer Engagement Suite
Dynamic content
Omnisend
8.0
Pega Customer Engagement Suite
Ability to test dynamic content
Omnisend
8.0
Pega Customer Engagement Suite
Landing pages
Omnisend
10.0
Pega Customer Engagement Suite
A/B testing
Omnisend
8.0
Pega Customer Engagement Suite
Mobile optimization
Omnisend
10.0
Pega Customer Engagement Suite
Email deliverability reporting
Omnisend
8.0
Pega Customer Engagement Suite
List management
Omnisend
10.0
Pega Customer Engagement Suite
Triggered drip sequences
Omnisend
8.8
Pega Customer Engagement Suite

Reporting & Analytics

Omnisend
9.2
Pega Customer Engagement Suite
Dashboards
Omnisend
9.4
Pega Customer Engagement Suite
Standard reports
Omnisend
9.0
Pega Customer Engagement Suite

Sales Force Automation

Omnisend
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Omnisend
Pega Customer Engagement Suite
7.2
Workflow management
Omnisend
Pega Customer Engagement Suite
8.0
Territory management
Omnisend
Pega Customer Engagement Suite
6.6
Opportunity management
Omnisend
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Omnisend
Pega Customer Engagement Suite
7.3
Interaction tracking
Omnisend
Pega Customer Engagement Suite
8.6

Customer Service & Support

Omnisend
Pega Customer Engagement Suite
8.6
Case management
Omnisend
Pega Customer Engagement Suite
8.9
Call center management
Omnisend
Pega Customer Engagement Suite
8.7
Help desk management
Omnisend
Pega Customer Engagement Suite
8.2

Marketing Automation

Omnisend
Pega Customer Engagement Suite
8.0
Lead management
Omnisend
Pega Customer Engagement Suite
8.0
Email marketing
Omnisend
Pega Customer Engagement Suite
8.0

CRM Project Management

Omnisend
Pega Customer Engagement Suite
8.1
Task management
Omnisend
Pega Customer Engagement Suite
8.4
Reporting
Omnisend
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Omnisend
Pega Customer Engagement Suite
8.0
Pipeline visualization
Omnisend
Pega Customer Engagement Suite
8.1
Customizable reports
Omnisend
Pega Customer Engagement Suite
8.0

Customization

Omnisend
Pega Customer Engagement Suite
7.6
Custom fields
Omnisend
Pega Customer Engagement Suite
8.0
Custom objects
Omnisend
Pega Customer Engagement Suite
7.8
Scripting environment
Omnisend
Pega Customer Engagement Suite
7.6
API for custom integration
Omnisend
Pega Customer Engagement Suite
7.0

Security

Omnisend
Pega Customer Engagement Suite
8.1
Single sign-on capability
Omnisend
Pega Customer Engagement Suite
8.1
Role-based user permissions
Omnisend
Pega Customer Engagement Suite
8.1

Social CRM

Omnisend
Pega Customer Engagement Suite
7.7
Social data
Omnisend
Pega Customer Engagement Suite
7.8
Social engagement
Omnisend
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Omnisend
Pega Customer Engagement Suite
7.0
Marketing automation
Omnisend
Pega Customer Engagement Suite
7.0

Platform

Omnisend
Pega Customer Engagement Suite
8.2
Mobile access
Omnisend
Pega Customer Engagement Suite
8.2

Pros

Omnisend

  • Omnisend permits 2000 emails sent per day with the free plan once linked to your website.
  • Omnisend permits unlimited contacts with free plan when most other providers have a limit unless you opt for a paid subscription.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Omnisend

  • Initial setup wasn't firing right, support issue was handled pretty quickly and easily.
  • It does not go back and put previous orders/customers into the automation. It will only work with go-forward customers from the time you install the product. (At least that's what the outcome of our support inquiry told us...).
  • Would like to see more sample templates and campaigns.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

Omnisend

At first I went through the standard choice, which is MailChimp. It's a nice-looking program and everything, but I wouldn't say they're user-friendly. It's quite techy and when you have an ecommerce store you really just want to get the results. It's a lot of work to create one simple newsletter and their customer support is pretty much non-existent. As for Klaviyo, they're pretty expensive. We just couldn't justify paying that much for results that were pretty much similar to MailChimp--in that it wasn't really impressive. Omnisend really was a breath of fresh air and their support must not sleep at all cause they answer all my smart and stupid questions within like 15 minutes. Every single time
Lisa Korston | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Omnisend

  • Omnisend has assisted with getting the word out
  • Great structure on templates making the company look very professional.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Omnisend

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$16*

* Month

Omnisend Editions & Modules

Edition
Free plan$0
Standard plan$16
Pro plan$99
Enterprise planCustom pricing
    Additional Pricing Details

    Pega Customer Engagement Suite

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Pega Customer Engagement Suite Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Omnisend
    9.0
    Pega Customer Engagement Suite
    8.0

    Add comparison