OpSmart ITSM / CMDB vs. ServiceNow IT Service Management
OpSmart ITSM / CMDB vs. ServiceNow IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpSmart ITSM / CMDB | N/A | OpsSmart offers ITIL Driven Service Management Solutions that promise to help improve user experience and lower service desk costs. | N/A | |
ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year |
OpSmart ITSM / CMDB | ServiceNow IT Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OpSmart ITSM / CMDB | ServiceNow IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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OpSmart ITSM / CMDB | ServiceNow IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpSmart ITSM / CMDB | ServiceNow IT Service Management | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (78 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (13 ratings) |
Usability | - (0 ratings) | 6.3 (11 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (22 ratings) |
Online Training | - (0 ratings) | 1.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (3 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
OpSmart ITSM / CMDB | ServiceNow IT Service Management | |
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Likelihood to Recommend | OpSmart Inc No answers on this topic | ServiceNow |
Pros | OpSmart Inc No answers on this topic | ServiceNow |
Cons | OpSmart Inc No answers on this topic | ServiceNow |
Likelihood to Renew | OpSmart Inc No answers on this topic | ServiceNow |
Usability | OpSmart Inc No answers on this topic | ServiceNow |
Reliability and Availability | OpSmart Inc No answers on this topic | ServiceNow |
Performance | OpSmart Inc No answers on this topic | ServiceNow |
Support Rating | OpSmart Inc No answers on this topic | ServiceNow |
Online Training | OpSmart Inc No answers on this topic | ServiceNow |
Implementation Rating | OpSmart Inc No answers on this topic | ServiceNow |
Alternatives Considered | OpSmart Inc No answers on this topic | ServiceNow |
Scalability | OpSmart Inc No answers on this topic | ServiceNow |
Return on Investment | OpSmart Inc No answers on this topic | ServiceNow |
ScreenShots |