140 Ratings
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Score 7.9 out of 100
49 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM
7.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customer data management / contact management
Oracle CRM
8.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Workflow management
Oracle CRM
8.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
Territory management
Oracle CRM
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Opportunity management
Oracle CRM
8.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM
7.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Contract management
Oracle CRM
7.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Quote & order management
Oracle CRM
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Interaction tracking
Oracle CRM
8.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Channel / partner relationship management
Oracle CRM
8.4
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer Service & Support

Oracle CRM
8.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
Case management
Oracle CRM
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Call center management
Oracle CRM
8.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
Help desk management
Oracle CRM
8.2
Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing Automation

Oracle CRM
8.4
Oracle Siebel Enterprise Marketing Suite (discontinued)
Lead management
Oracle CRM
7.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Email marketing
Oracle CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Project Management

Oracle CRM
7.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Task management
Oracle CRM
6.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Billing and invoicing management
Oracle CRM
8.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Reporting
Oracle CRM
7.3
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Reporting & Analytics

Oracle CRM
7.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Forecasting
Oracle CRM
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Pipeline visualization
Oracle CRM
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customizable reports
Oracle CRM
7.4
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customization

Oracle CRM
8.4
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom fields
Oracle CRM
8.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom objects
Oracle CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Scripting environment
Oracle CRM
8.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
API for custom integration
Oracle CRM
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Security

Oracle CRM
9.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
Single sign-on capability
Oracle CRM
9.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
Role-based user permissions
Oracle CRM
9.1
Oracle Siebel Enterprise Marketing Suite (discontinued)

Social CRM

Oracle CRM
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social data
Oracle CRM
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social engagement
Oracle CRM
8.1
Oracle Siebel Enterprise Marketing Suite (discontinued)

Integrations with 3rd-party Software

Oracle CRM
7.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Marketing automation
Oracle CRM
5.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Compensation management
Oracle CRM
8.6
Oracle Siebel Enterprise Marketing Suite (discontinued)

Platform

Oracle CRM
7.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
Mobile access
Oracle CRM
7.1
Oracle Siebel Enterprise Marketing Suite (discontinued)

Pros

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
R. Daniel Knapp | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM

No score
No answers yet
No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued)

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Usability

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Performance

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Online Training

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Viktor Mulac | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Scalability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Return on Investment

Oracle CRM

  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Simon Vargas | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel Enterprise Marketing Suite (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM
7.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
8.0

Likelihood to Renew

Oracle CRM
Oracle Siebel Enterprise Marketing Suite (discontinued)
10.0

Usability

Oracle CRM
8.6
Oracle Siebel Enterprise Marketing Suite (discontinued)

Reliability and Availability

Oracle CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Performance

Oracle CRM
8.1
Oracle Siebel Enterprise Marketing Suite (discontinued)

Support Rating

Oracle CRM
7.6
Oracle Siebel Enterprise Marketing Suite (discontinued)

Online Training

Oracle CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Implementation Rating

Oracle CRM
7.7
Oracle Siebel Enterprise Marketing Suite (discontinued)

Scalability

Oracle CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

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