189 Ratings
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Score 7.3 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

RO Reference Enablement

BL is great is you're going from a manual process to something more sophisticated. I'm not sure what the competitive landscape looks like with regards to Reference Software nowadays, but when we were evaluating a few years ago, BL was ahead of all other vendors in terms of functionality and integrations with SFDC
Katie Meeker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
RO Reference Enablement
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
RO Reference Enablement
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
RO Reference Enablement
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
RO Reference Enablement
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
RO Reference Enablement
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
RO Reference Enablement
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
RO Reference Enablement
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
RO Reference Enablement
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
RO Reference Enablement
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
RO Reference Enablement

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
RO Reference Enablement
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
RO Reference Enablement
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
RO Reference Enablement
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
RO Reference Enablement

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
RO Reference Enablement
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
RO Reference Enablement
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
RO Reference Enablement

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
RO Reference Enablement
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
RO Reference Enablement
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
RO Reference Enablement

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
RO Reference Enablement
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
RO Reference Enablement
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
RO Reference Enablement
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
RO Reference Enablement

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
RO Reference Enablement
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
RO Reference Enablement
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
RO Reference Enablement
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
RO Reference Enablement
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
RO Reference Enablement

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
RO Reference Enablement
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
RO Reference Enablement
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
RO Reference Enablement

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
RO Reference Enablement
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
RO Reference Enablement
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
RO Reference Enablement

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
RO Reference Enablement
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
RO Reference Enablement
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
RO Reference Enablement

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
RO Reference Enablement
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
RO Reference Enablement

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

RO Reference Enablement

  • The system provides more visibility into available references and prevents references from being over-used. It allows the client (reference) to choose how often they can be contacted in a given time period and provides a closed-loop feedback mechanism to make sure the client is providing positive responses.
  • Allows account executives (sales people) to easily request references based on: product Used, customer vertical, location, account size, expertise, etc.
  • Uses a “Five Star” method to show how relevant the answers are when a results are returned from a search.
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

RO Reference Enablement

  • It could be cool if there was some automated built in surveys that could be used and attached to the reference. For example very short quick survey to the potential customer about how they felt about the reference, a short one to the sale rep involved to show if it was a good fit to bring the reference and potential customer together. Then show those collective results on the reference record and when searching for a reference.
  • I would like a better way to build and track points for those at the contact level of a reference and a the account level.
Tom Thomas | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

RO Reference Enablement

RO Reference Enablement 10.0
Based on 2 answers
Boulder Logic is just so easy and is in Salesforce
Tom Thomas | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

RO Reference Enablement

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

RO Reference Enablement

RO Reference Enablement 9.0
Based on 1 answer
No known issues
Anonymous | TrustRadius Reviewer

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

RO Reference Enablement

RO Reference Enablement 9.0
Based on 1 answer
No known issues
Anonymous | TrustRadius Reviewer

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

RO Reference Enablement

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

RO Reference Enablement

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

RO Reference Enablement

No score
No answers yet
The process of asking each reference how often they’d be willing to be contacted was the biggest task.
We made assumptions for current clients, and ask each new client once they become a customer.
Along with which specific skill-set they’d be willing to be a reference
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

RO Reference Enablement

While I was one of the decision makers in this process, I didn't sit on the demos for the other providers (I was brought in further in the sales process). My understanding from my team was that BL was much more configurable and support more robust integrations that the competitors
Katie Meeker | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

RO Reference Enablement

  • Increase time to fill: All references are filled within 2.5 days or less. For a program that isn't managed by one person, full time, we look at this stat as a win for our organization. BL def. helped us in cutting down the time it takes to find a reference.
  • Increased employee efficiency: The customer marketing team still owns the day to day administration (approvals) of the system, but we've drastically cut down their effort. We no longer need to search for the reference (the sales reps now do this themselves) - and the triggers to the account managers have been a huge help in cutting down the time to approve.
  • Greater visibility: BL has allowed us to capture denial reasons - which means we know why a references is being denied - which means we can hide them from coming up in future search results.
Katie Meeker | TrustRadius Reviewer

Screenshots

RO Reference Enablement

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

RO Reference Enablement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
RO Reference Enablement
9.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
RO Reference Enablement
10.0

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
RO Reference Enablement

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
RO Reference Enablement
9.0

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
RO Reference Enablement
9.0

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
RO Reference Enablement

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
RO Reference Enablement

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
RO Reference Enablement

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