189 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.1 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Tacton

For design automation for SOLIDWORKS, I feel Tacton Design Automation is the best solution out there. It's simple to develop and implement for the design/engineering department. But can be implemented within the sales team as well with Tacton CPQ. When a company has products that are modular and/or have many sizing updates, this is where Tacton excels. If you have products that are completely customized, then Tacton or even design automation isn't the best suited for that.
Chris Price | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tacton
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Tacton
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Tacton
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Tacton
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Tacton
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Tacton
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Tacton
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Tacton
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Tacton
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Tacton

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Tacton
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Tacton
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Tacton
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Tacton

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Tacton
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Tacton
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tacton

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Tacton
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Tacton
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Tacton

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Tacton
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Tacton
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Tacton
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Tacton

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Tacton
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Tacton
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Tacton
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Tacton
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Tacton

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Tacton
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Tacton
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Tacton

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tacton
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tacton
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tacton

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Tacton
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Tacton
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Tacton

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Tacton
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Tacton

CPQ

Oracle CX Sales (formerly Oracle Engagement Cloud)
Tacton
9.9
Quote sharing/sending
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tacton
10.0
Product configuration
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tacton
10.0
Configuration options
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tacton
9.4
Pricing rules
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tacton
10.0
Price adjustment
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tacton
10.0
Attachments to quotes
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tacton
10.0

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Tacton

  • Tacton has a non-linear solver, meaning it can solve lots of equations without them being is a particular order. This enables the software to be incredibly flexible.
  • Tacton has a great interface to set up configurators for people to use. No knowledge of programming languages is required. The configurator uses equations similar to Excel equations to control what the users options are.
  • Tacton has the ability to easily add lists of data like product lists, beam or pipe sizes that because available for user selections or for calculations.
  • The Tacton configurator also automatically builds the user interface as you set up user inputs making it much easier to set up then competitor software.
Travis Kenworthy P.E. | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Tacton

  • Layout mode is probably the most lacking aspect of the software (within Tacon Design Automation Engineer). Something so powerful as having modular parts should be more heavily supported. Although, I've heard Tacton is focusing on updating this with better functionality.
  • The constraint editor does not display complex/lengthy constraints very well. I end up using Excel to visually break out in cells the different aspects of the constraint.
Chris Price | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Tacton

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Tacton

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Tacton

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Tacton

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Tacton

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Tacton

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Tacton

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Tacton

Drive Works is the main competitor for the TactonWorks module of Tacton. We actually discovered DriveWorks and purchased it before we discovered Tacton and started to use it. Once we discovered Tacton we liked it so much better we dropped using DriveWorks and switched to Tacton. I think you could accomplish what you need to in DriveWorks, but it is easier to setup in Tacton and Tacton has alot of features that really can make your product configurators nice
Travis Kenworthy P.E. | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Tacton

  • Time to produce submittals went from 1-2 weeks down to a couple of days. Then, once approved, normally to produce the fabrication drawings (70+ unique parts) it would take from 4-6 weeks. We can get it down to as little as a few days.
Chris Price | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Tacton

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Tacton
10.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Tacton

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Tacton

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Tacton

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tacton

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Tacton

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tacton

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Tacton

Add comparison