Pipefy vs. webMethods Business Process Management Suite (BPMS)

Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.

Incentivized

Where webMethods Business Process Management Suite (BPMS) is well suited is for any use case where there is a business process that can executed over a long period of time (days rather than seconds) and that traverses multiple business applications and/or multiple lines of business and requires manual input from end users to approve or action specific steps. It is not well-suited for any business processes that can be distilled into a traditional integration solution between business applications that does not involve manual end user input, these types of uses cases will execute more efficiently on a traditional integration broker or enterprise service bus style solution.

Incentivized

• Flexibility on process management.
• Internal automations and connections to different data bases and boards.
• Easily connection with external programs through API's.

Incentivized

• Great process design user interface and usability
• Excellent tools for monitoring processes at runtime
• Business rules can be managed and updated by non-technical resources

Incentivized

• I would like to be able to add a due date without a time attached.
• I would like to see completed tasks be deleted after a set amount of time.

Incentivized

• Pricing is opaque and higher than we'd like
• Some of the user interfaces are outdated and looking their age
• Require buy in from business to achieve return on investment

Incentivized

Pipefy support is pretty good. There were a few instances where the agent didn't really understand what I was trying to get help with, but that was only once. Every other time it has been pretty fast and efficient. They are also very kind and understanding. I don't think they need much help in that dept

Incentivized

We started using software we already had (such as Slack and Sheets) but this software is not actually ideal to manage processes, which led to errors, miscommunication, and execution problems. Trello is good for managing demand but offers no process customization or approval and Jira is too focused on development for our needs, and also hard to customize.

Incentivized

We found webMethods Business Process Management Suite (BPMS) to be the most feature complete product in the BPM market when we evaluated it against other products available in the market. It provides the most features, the easiest to use process design and simulation tools, and the most efficient runtime process and rules engine. Just be aware that its pricing reflects this position in the market, but you get what you pay for.

Incentivized

• Our processes are more organized and we are not missing any steps.
• We are able to touch base with customers easier since we have all potential/missed clients in one pipe, with automated alerts (i.e. it has been 60 days since contact with this customer).
• We are able to keep track of customer billing changes easier.

Incentivized

• Initial adoption of BPMS was slow and required buy in from the business, which was only achieved through upper management buy in applying KPIs down the line
• Once a critical mass of business processes being automated with BPMS is reached, any processes that remain manual will stand out like a sore thumb and the business will be invested to automate those remaining processes too, so adoption of BPMS is like a slow snowball effect
• Not requiring technical resources such as developer to design and build out processes is a pipe dream and impossible to realise. You will always need experts in the automation tools you apply in your organisation, and webMethods BPMS is no exception

Incentivized