Likelihood to Recommend It is very well suited for minimal human interaction while gathering requirements as certain fields are pre-populated while capturing the requirements. There is an easy import feature to add requirements to the system. Training for the users isn't a complicated process. Integration with other collaboration tools needs to be made more easier and robust like that with Sales Force or Slack or Microsoft Teams.
Read full review I had a P1 issue which they helped me resolve within 45 mins saving critical business hours of work and money. I had raised multiple issues which had been pending for the past 6 to 7 months and even a year which they helped us resolve. One such scenario was related to missing data, where they helped in tracing the source of identifying the cause.
Read full review Pros requirement gathering - automated way of capturing similar requirements training of newly onboarded members support for quick account setup product configuration Read full review Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved. I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue. I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed. Read full review Cons Prosoft solution needs to add pictorial representation for workflows There needs to be the view of time estimates within which requirements can be attained to make them truly SMART goals for support and training, there needs to be a place where the details of the point of contact can be highlighted for quick connections and resolutions Read full review We as a mixed staff from DBA team and Finance team are very happy with the Rimini Street's support. It seems they would take whatever issues and problems and give us some information and support. One of the example is that our PeopleSoft were hosted on Windows 2008R2. As Microsoft de-supports the version. We had to do an upgrade of the OS. Rimini Street advised us a few options and support us on the journey of the OS upgrade. They are on standby when we are doing the PROD upgrade process. We had an incident when Windows 2008R2 does not work as expected after one patch reboot. Rimini Street staff helped us to recover the PeopleSoft application and migrate the application into a newly restored host from a known good backup, migrate the database over and managed a "no data lost" recovery. Read full review Support Rating There is one ticket was over aged, since the resume of service back a month ago. still room for improvement
Read full review Alternatives Considered Prosoft Solutions is a good tool but just for ease of integration, we do have some teams in our organization using ServiceNow tools as well. Within our team, as we wanted to attain faster training and customer support, we have gone with Prosoft.
Read full review Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to
Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed.
Read full review Return on Investment They allowed us to stay on our current software beyond the OEM lifecycle while we are waiting for our new ERP to be deployed. Read full review ScreenShots