Likelihood to Recommend I am highly likely to recommend Rackspace Cloud Monitoring to a colleague. This is assuming they have a decent background in working on cloud servers. If you don't mind digging in yourself to solve problems, then this is a great resource. If you are just learning how to set up servers on your own, then I recommend at least hiring someone to help you use the service. With that being said, Rackspace makes it easy for people you may hire to seamlessly work within your account. They get their own separate developer account.
Read full review WordPress VIP really changed the game when it comes to WordPress CMS and Content Management. A one-stop shop for all our client's business needs. We are focusing on Content Management instead of technicalities. The big advantage is the security features covering all recent vulnerabilities that any WordPress developer/user wastes lots of precious time fixing/updating. Performance-wise, WordPress VIP is definitely up there. We’ve been doing lots of optimization work over the last few years. Every client wants to score 100. With WordPress VIP we decreased the time spent on optimization significantly and now feel confident with taking more performance optimisation work than we did before. Lastly, maybe the most important for every business is the support quality. WordPress VIP runs a superb support team with phenomenal knowledge and expertise. Quick to respond and solves issues here and now. It is definitely recommended.
Read full review Pros Immediate email notifications: In case a service is down on our servers, we get immediate email notifications via rackspace cloud monitoring service. This helps us to know about the issues and we get in contact with support team to get it resolved. Configuration on specific services: We can configure this monitoring on specific services. So for example if i don't want to get notified if MySQL concurrent users limit reached, then I do not need to configure this monitoring for MySQL. I can just use it whenever needed for defined services. Group emails and technical contacts emails: The monitoring service can send email alerts to a number of email addresses. Primarily the ones who are added as a technical contact. It helps all people get notified about any issue. Auto ticket management: Rackspace automatically creates a support ticket when a service is down and is notified by their monitoring service. Read full review Security - class leading security, ensuring sites are protected and operate hassle free Scalability - provide patches and updates first before the market place Reliability - up to 99.9% up time, with a fantastic track record Performance - hitting the high notes for Core Web Vitals and ensuring WordPress is operating at its peak performance Read full review Cons It would be nice if there were more templates so that beginners could easily create complex monitors I seemed to stumble upon the cloud monitoring service after having Rackspace for a while Read full review Too many different dashboard formats Everything should have the same look and feel. The admin portal looks different than the user content portal Read full review Likelihood to Renew It's true enterprise ready hosting framework providing unparalleled hosting infrastructure for WordPress. Where an organisation has high load needs, but with stability and scale VIP delivers. It provides complete peace of mind that the hosting, security and scalability are taken care of and organisations can focus on developing out their website strategies
Read full review Usability There is documentation for everything you might need.
Read full review Support Rating The people who work for WordPress VIP clearly are passionate about representing the organisation. Therefore when support is required, they do go above and beyond what you may expect in terms of overall support. They take security very seriously, and due to the nature of VIP, it's rarely a concern for the end-user, if at all.
Read full review Alternatives Considered I also used
Monitis as a monitoring service for our server.
Rackspace 'S monitoring sends immediate notifications while
Monitis might take a couple minutes to understand if a service is down. Since
Rackspace has their monitoring integrated with their support system, it helps us a lot and we don't need to call support all the time.
Read full review Our team manages 4 different brands' websites and before WordPress VIP we were using multiple different hosts including
DreamHost and AWS. These were convoluted and didn't offer the enterprise features for our organization that WP VIP was capable of. We also considered
Pantheon , but they were not Wordpress-centric enough for the direction we were going.
Read full review Return on Investment I have overpaid in the past for services I didn't need The steepish learning curve might slow things down at first I have learned a lot using Rackspace Cloud Monitoring! Read full review Working as a WordPress VIP gold partner has helped our business grow from 12 staff to 28 staff in 2 years. They have brought many projects to the table that are always the right ones for us and they really understand our goals as a business. Read full review ScreenShots