What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2899 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
490 Ratings

Salesforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2899 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

SAP HANA

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
490 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Salesforce

We have well over 12,000 contacts that we were managing in several customer relationship managers and list serves. We are bringing them all into Salesforce to streamline our user experience across the department and also bring our event registration over to Salesforce rather than having it in separate softwares. We are using it in higher education communications and marketing.
Anonymous | TrustRadius Reviewer

SAP HANA

I recommend SAP HANA as Database Management System (DBMS) to perform ETL operations well and for storage / retrieval of data, defining / management of data, and generation of reports. The data hierarchy view and folders makes the interface simple and helpful to group different items. It is helpful for the management of huge data set and data visualization. It is capable of running in-memory to process data rapidly.
Ghulam Mustafa | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.8
SAP HANA
Customer data management / contact management
Salesforce
8.4
SAP HANA
Workflow management
Salesforce
7.7
SAP HANA
Territory management
Salesforce
7.7
SAP HANA
Opportunity management
Salesforce
8.4
SAP HANA
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.3
SAP HANA
Contract management
Salesforce
7.7
SAP HANA
Quote & order management
Salesforce
7.5
SAP HANA
Interaction tracking
Salesforce
8.1
SAP HANA
Channel / partner relationship management
Salesforce
7.8
SAP HANA

Customer Service & Support

Salesforce
8.5
SAP HANA
Case management
Salesforce
9.0
SAP HANA
Call center management
Salesforce
8.4
SAP HANA
Help desk management
Salesforce
8.3
SAP HANA

Marketing Automation

Salesforce
7.9
SAP HANA
Lead management
Salesforce
8.2
SAP HANA
Email marketing
Salesforce
7.7
SAP HANA

CRM Project Management

Salesforce
7.5
SAP HANA
Task management
Salesforce
7.6
SAP HANA
Billing and invoicing management
Salesforce
6.7
SAP HANA
Reporting
Salesforce
8.0
SAP HANA

CRM Reporting & Analytics

Salesforce
8.2
SAP HANA
Forecasting
Salesforce
7.9
SAP HANA
Pipeline visualization
Salesforce
8.3
SAP HANA
Customizable reports
Salesforce
8.5
SAP HANA

Customization

Salesforce
8.1
SAP HANA
Custom fields
Salesforce
8.3
SAP HANA
Custom objects
Salesforce
8.4
SAP HANA
Scripting environment
Salesforce
7.7
SAP HANA
API for custom integration
Salesforce
7.9
SAP HANA

Security

Salesforce
8.4
SAP HANA
Single sign-on capability
Salesforce
8.3
SAP HANA
Role-based user permissions
Salesforce
8.6
SAP HANA

Social CRM

Salesforce
7.4
SAP HANA
Social data
Salesforce
7.4
SAP HANA
Social engagement
Salesforce
7.4
SAP HANA

Integrations with 3rd-party Software

Salesforce
7.5
SAP HANA
Marketing automation
Salesforce
7.7
SAP HANA
Compensation management
Salesforce
7.3
SAP HANA

Platform

Salesforce
7.7
SAP HANA
Mobile access
Salesforce
7.7
SAP HANA

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

SAP HANA

  • Data collection is in real time. When the data source of the various sectors is integrated, SAP Hana is able to collect accurate and real-time information, be it from negotiations, advertising, customer service and much more. This data collection in real time allows us to obtain graphs that advance in real time, and thus we can know exactly the movement of each area of ​​the company at all times without having to wait a long time for a report to be generated.
  • The SAP Hana database is very secure, all our data remains safe at all times and we can choose the privacy of the information, so that each person in charge of managing the platform can see specific information. We can import and export data at any time, without fear that any of our essential data will be leaked or stolen.
  • It supports an amount of data greater than 40TB, this helps us too much to be able to collect information and store it, to be able to have a much broader graphical analysis that covers several days or several weeks, and even months.
Edward McCallister | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

SAP HANA

  • Implementing SRS patches incurs significant cost to upgrade the existing system.
  • It runs only in Linux Environment. Does not compatible in other OS.
  • The older version gets outdated more often due to frequent SPS updates and releasing enhanced SAP HANA’s versions.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

SAP HANA

SAP HANA 2.8
Based on 5 answers
At this moment we are not focusing on SAP, however would love to in the future. This is primarily because of our limited ability to generate more revenue to fund for SAP partnerships and products. Our initial tryst with SAP Partneredge open ecosystem didn't go as planned and we have shelved that for now. Hope we can revive in the future
Ganapathy Sivakumar | TrustRadius Reviewer

Usability

Salesforce

Salesforce 8.1
Based on 84 answers
I rate Salesforce.com overall usability 9 because this Web base tools really serve it's the purpose and contribute much to our marketing and sales pipeline and help drive more RIO in our Business. Sales and marketing activities have no gaps it's can be seen and monitored in Salesforce.com even opportunities they are engaged or attached on it we can see where leads are coming and in who or where effort it is. It's easy to maintain and use. No issue so far and all works well.
Angel Arciaga | TrustRadius Reviewer

SAP HANA

SAP HANA 7.4
Based on 10 answers
In addition to the points described in the previous parts of the review, I believe that as I gain more experience with the product over time, I will be able to better describe my experience with this tool. Meanwhile, I can confirm that the possibilities presented to my organization by the change to SAP HANA, at the moment, have been very important to evolve the analytical and strategic field towards a new path.
Filippo Orlando | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

SAP HANA

SAP HANA 3.6
Based on 2 answers
No answer on this topic is available.

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

SAP HANA

SAP HANA 3.6
Based on 2 answers
No answer on this topic is available.

Support Rating

Salesforce

Salesforce 7.7
Based on 111 answers
As a Salesforce user, I've worked in large organizations with Salesforce-trained employees. They gave me instructions on how to get in touch with them, and they were addressed in a way that made it easy for me to understand. But they were often overwhelmed with Salesforce. My organization would benefit from more online and videos and on-site training. Even with a level one person, complex issues can be tricky to resolve.
Aononna Tazin | TrustRadius Reviewer

SAP HANA

SAP HANA 8.2
Based on 270 answers
SAP has a good support system for their all products in general and the support teams are easy to connect in a matter of assistance requirement. There are multiple support channels available for the customers to be able to get answered for their problems, the most easiest as per my experience is live chat, as we get instant assistance from the real persons at the other end and that too in real-time.
Anonymous | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

SAP HANA

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

SAP HANA

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

SAP HANA

SAP HANA 4.5
Based on 3 answers
No answer on this topic is available.

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

SAP HANA

I can definitely confirm that SAP HANA cloud solution is by far the best seeing that their machine learning capabilities and sophisticated algorithms are worth the cost. It also leads in in-memory database features hence its great performance.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Salesforce

Salesforce 8.7
Based on 3 answers
The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
Anonymous | TrustRadius Reviewer

SAP HANA

No score
No answers yet
No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

SAP HANA

SAP HANA 4.5
Based on 1 answer
Limitation of training deliverable by organization
Shoaib Ansari | TrustRadius Reviewer

Professional Services

Salesforce

Salesforce 9.0
Based on 3 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Aononna Tazin | TrustRadius Reviewer

SAP HANA

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

SAP HANA

  • The [strategies] and the time consumed on migrating to HANA was time [consuming] and costly during the initial phases of the project.
  • The time and resources utilized to set up the infra plan from requirements to production was huge.
  • But once we were getting into cadence of utilizing the open architecture of HANA we were able to utilize its features that helped us to leverage.
  • Again I would say that overall for us HANA [has] proved to be worth spending for as it helped us achieve our business's objectives.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

SAP HANA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

SAP HANA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.9
SAP HANA
8.6

Likelihood to Renew

Salesforce
10.0
SAP HANA
2.8

Usability

Salesforce
8.1
SAP HANA
7.4

Reliability and Availability

Salesforce
9.8
SAP HANA
3.6

Performance

Salesforce
9.0
SAP HANA
3.6

Support Rating

Salesforce
7.7
SAP HANA
8.2

In-Person Training

Salesforce
7.9
SAP HANA

Online Training

Salesforce
9.1
SAP HANA

Implementation Rating

Salesforce
9.4
SAP HANA
4.5

Contract Terms and Pricing Model

Salesforce
8.7
SAP HANA

Scalability

Salesforce
10.0
SAP HANA
4.5

Professional Services

Salesforce
9.0
SAP HANA

Add comparison