Salesforce Einstein Bots vs. Zoom Contact Center
Salesforce Einstein Bots vs. Zoom Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Einstein Bots | N/A | Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition. | $50 per month per 100 conversations | |
Zoom Contact Center | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | $69 per month per user |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Salesforce Einstein Bots | Zoom Contact Center | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Einstein Bots | Zoom Contact Center | |
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Likelihood to Recommend | 6.4 (1 ratings) | 8.9 (12 ratings) |
Salesforce Einstein Bots | Zoom Contact Center | |
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Likelihood to Recommend | Salesforce | Zoom |
Pros | Salesforce | Zoom |
Cons | Salesforce | Zoom |
Alternatives Considered | Salesforce No answers on this topic | Zoom |
Return on Investment | Salesforce | Zoom |
ScreenShots | Zoom Contact Center Screenshots |