<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
122 Ratings
81 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

SAP Sales Cloud

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • Salesforce Essentials ranks higher in 8 feature sets: Sales Force Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
  • SAP Sales Cloud ranks higher in 1 feature set: Marketing Automation

Sales Force Automation

9.1

Salesforce Essentials

91%
8.0

SAP Sales Cloud

80%
Salesforce Essentials ranks higher in 6/9 features

Customer data management / contact management

9.0
90%
2 Ratings
8.8
88%
53 Ratings

Territory management

9.5
95%
2 Ratings
7.7
77%
48 Ratings

Opportunity management

8.0
80%
2 Ratings
8.2
82%
52 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.5
95%
2 Ratings
7.8
78%
47 Ratings

Quote & order management

9.0
90%
1 Rating
8.1
81%
49 Ratings

Interaction tracking

9.5
95%
2 Ratings
8.7
87%
49 Ratings

Channel / partner relationship management

9.0
90%
1 Rating
7.7
77%
49 Ratings

Workflow management

N/A
0 Ratings
7.9
79%
54 Ratings

Contract management

N/A
0 Ratings
7.5
75%
50 Ratings

Marketing Automation

7.4

Salesforce Essentials

74%
7.9

SAP Sales Cloud

79%
SAP Sales Cloud ranks higher in 2/2 features

Lead management

7.4
74%
2 Ratings
7.8
78%
45 Ratings

Email marketing

N/A
0 Ratings
7.9
79%
39 Ratings

CRM Project Management

9.0

Salesforce Essentials

90%
8.3

SAP Sales Cloud

83%
Salesforce Essentials ranks higher in 3/3 features

Task management

9.0
90%
1 Rating
8.6
86%
45 Ratings

Billing and invoicing management

9.0
90%
1 Rating
8.0
80%
39 Ratings

Reporting

9.0
90%
1 Rating
8.2
82%
41 Ratings

CRM Reporting & Analytics

9.0

Salesforce Essentials

90%
7.7

SAP Sales Cloud

77%
Salesforce Essentials ranks higher in 3/3 features

Forecasting

9.0
90%
1 Rating
7.5
75%
46 Ratings

Pipeline visualization

9.0
90%
1 Rating
8.1
81%
46 Ratings

Customizable reports

9.0
90%
1 Rating
7.5
75%
51 Ratings

Customization

9.1

Salesforce Essentials

91%
7.9

SAP Sales Cloud

79%
Salesforce Essentials ranks higher in 4/4 features

Custom fields

9.5
95%
2 Ratings
8.0
80%
51 Ratings

Custom objects

9.0
90%
1 Rating
8.0
80%
49 Ratings

Scripting environment

9.0
90%
1 Rating
7.5
75%
44 Ratings

API for custom integration

9.0
90%
1 Rating
8.3
83%
44 Ratings

Security

9.3

Salesforce Essentials

93%
8.6

SAP Sales Cloud

86%
Salesforce Essentials ranks higher in 2/2 features

Single sign-on capability

9.5
95%
2 Ratings
8.6
86%
51 Ratings

Role-based user permissions

9.0
90%
2 Ratings
8.5
85%
47 Ratings

Social CRM

9.0

Salesforce Essentials

90%
8.1

SAP Sales Cloud

81%
Salesforce Essentials ranks higher in 1/2 features

Social engagement

9.0
90%
1 Rating
8.0
80%
32 Ratings

Social data

N/A
0 Ratings
8.2
82%
33 Ratings

Integrations with 3rd-party Software

9.0

Salesforce Essentials

90%
8.0

SAP Sales Cloud

80%
Salesforce Essentials ranks higher in 2/2 features

Marketing automation

9.0
90%
1 Rating
8.3
83%
42 Ratings

Compensation management

9.0
90%
1 Rating
7.7
77%
34 Ratings

Platform

9.5

Salesforce Essentials

95%
7.1

SAP Sales Cloud

71%
Salesforce Essentials ranks higher in 1/1 features

Mobile access

9.5
95%
2 Ratings
7.1
71%
44 Ratings

Customer Service & Support

Salesforce Essentials

Feature Set Not Supported
N/A
8.3

SAP Sales Cloud

83%
SAP Sales Cloud ranks higher in 3/3 features

Case management

N/A
0 Ratings
8.2
82%
42 Ratings

Call center management

N/A
0 Ratings
8.4
84%
42 Ratings

Help desk management

N/A
0 Ratings
8.3
83%
41 Ratings

Attribute Ratings

  • Salesforce Essentials is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.5

Salesforce Essentials

95%
2 Ratings
8.3

SAP Sales Cloud

83%
64 Ratings

Likelihood to Renew

Salesforce Essentials

N/A
0 Ratings
8.8

SAP Sales Cloud

88%
5 Ratings

Usability

Salesforce Essentials

N/A
0 Ratings
7.9

SAP Sales Cloud

79%
8 Ratings

Availability

Salesforce Essentials

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Performance

Salesforce Essentials

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Support Rating

Salesforce Essentials

N/A
0 Ratings
9.2

SAP Sales Cloud

92%
15 Ratings

Online Training

Salesforce Essentials

N/A
0 Ratings
7.0

SAP Sales Cloud

70%
2 Ratings

Implementation Rating

Salesforce Essentials

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Product Scalability

Salesforce Essentials

N/A
0 Ratings
9.1

SAP Sales Cloud

91%
23 Ratings

Likelihood to Recommend

Salesforce

SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
Read full review

SAP

When users engage with our website and request any information, it immediately notifies them. Large numbers of workloads and customer data can be stored in the secure database that is offered. The sales and marketing team can enhance and better understand customer difficulties thanks to data insights obtained from our marketing websites. When we encounter a difficulty, the SAP customer care team is there to support us and responds quickly when assistance is required.
Read full review

Pros

Salesforce

  • CRM Managment
  • Streamlining Sales Funnel
  • Providing data sets and analytics
Read full review

SAP

  • Easy to configure based on our business needs.
  • Seamless Integrations with SAP ERP which makes it much more robust and powerful in managing all our marketing strategies.
  • Periodic upgrade of features like sales advice, sales estimation, and sales facilitation, based on my organisation demands. Which makes this tool very effective and robust.
  • Helps us to break down information silos to understand customers issues and discover new opportunities to nurture our customers relationship.
Read full review

Cons

Salesforce

  • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
  • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
Read full review

SAP

  • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
  • The help pages could be more informational and user friendly.
Read full review

Pricing Details

Salesforce Essentials

Starting Price

$35 per month per user

Editions & Modules

Salesforce Essentials editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SAP Sales Cloud

    Starting Price

    Editions & Modules

    SAP Sales Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Salesforce

      No answers on this topic

      SAP

      I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
      Read full review

      Usability

      Salesforce

      No answers on this topic

      SAP

      In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
      Read full review

      Reliability and Availability

      Salesforce

      No answers on this topic

      SAP

      Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
      Read full review

      Support Rating

      Salesforce

      No answers on this topic

      SAP

      SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
      Read full review

      Online Training

      Salesforce

      No answers on this topic

      SAP

      Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
      Read full review

      Implementation Rating

      Salesforce

      No answers on this topic

      SAP

      The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
      Read full review

      Alternatives Considered

      Salesforce

      We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
      Read full review

      SAP

      The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
      Read full review

      Scalability

      Salesforce

      No answers on this topic

      SAP

      The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions. It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
      Read full review

      Return on Investment

      Salesforce

      • Not budget friendly for smaller start-ups.
      Read full review

      SAP

      • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
      • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
      • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
      Read full review

      Screenshots

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