81 Ratings
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Score 8.7 out of 100
5 Ratings
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Score 8 out of 100

Feature Set Ratings

    Sales Force Automation

    9.1

    Salesforce Essentials

    91%

    Web+Center

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 7/7 features

    Customer data management / contact management

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Territory management

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    7.4

    Salesforce Essentials

    74%

    Web+Center

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 1/1 features

    Lead management

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    Salesforce Essentials

    90%

    Web+Center

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 3/3 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.0

    Salesforce Essentials

    90%

    Web+Center

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 3/3 features

    Forecasting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Customization

    9.1

    Salesforce Essentials

    91%

    Web+Center

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 4/4 features

    Custom fields

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Custom objects

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Scripting environment

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    API for custom integration

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Security

    9.3

    Salesforce Essentials

    93%

    Web+Center

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 2/2 features

    Single sign-on capability

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Social CRM

    9.0

    Salesforce Essentials

    90%

    Web+Center

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 1/1 features

    Social engagement

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    9.0

    Salesforce Essentials

    90%

    Web+Center

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 2/2 features

    Marketing automation

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Compensation management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Platform

    9.5

    Salesforce Essentials

    95%

    Web+Center

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 1/1 features

    Mobile access

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Salesforce Essentials

    Feature Set Not Supported
    N/A
    8.6

    Web+Center

    86%
    Web+Center ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Expert directory

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.4
    74%
    2 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Self Help Community

    Salesforce Essentials

    Feature Set Not Supported
    N/A
    8.7

    Web+Center

    87%
    Web+Center ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.4
    84%
    2 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-Channel Help

    Salesforce Essentials

    Feature Set Not Supported
    N/A
    9.7

    Web+Center

    97%
    Web+Center ranks higher in 3/3 features

    Customer portal

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Email support

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Salesforce Essentials is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.5

    Salesforce Essentials

    95%
    2 Ratings
    9.0

    Web+Center

    90%
    2 Ratings

    Likelihood to Recommend

    Salesforce

    SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
    Read full review

    Internet Software Sciences

    It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
    Read full review

    Pros

    Salesforce

    • CRM Managment
    • Streamlining Sales Funnel
    • Providing data sets and analytics
    Read full review

    Internet Software Sciences

    • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
    • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
    • The automated email and text message alerts are great to alert techs right away to reported problems.
    Read full review

    Cons

    Salesforce

    • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
    • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
    Read full review

    Internet Software Sciences

    • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
    Read full review

    Pricing Details

    Salesforce Essentials

    Starting Price

    $35 per month per user

    Editions & Modules

    Salesforce Essentials editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Web+Center

      Starting Price

      $400 3 techs license + 1 yr support

      Editions & Modules

      Web+Center editions and modules pricing
      EditionModules
      Small business Edition$4001
      Enterprise Edition$1,7002
      10 Tech Enterprise Edition$6,0003
      Unlimited tech licenses$18,0004
      Cloud Hosted$255
      Cloud Hosted - Unlimited Techs$1,0006

      Footnotes

      1. 3 techs license + 1 yr support
      2. none
      3. 10 techs license + 1 year support
      4. Unlimited tech license + 1 yr support
      5. Per User per Month
      6. Per Month [Unlimited Users]

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Salesforce

      We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
      Read full review

      Internet Software Sciences

      We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
      Read full review

      Return on Investment

      Salesforce

      • Not budget friendly for smaller start-ups.
      Read full review

      Internet Software Sciences

      • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
      Read full review

      Screenshots

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