32 Ratings
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Score 8.5 out of 100
4 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Salesforce Essentials (formerly SalesforceIQ)

SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
Melanie Zehr | TrustRadius Reviewer

Web+Center

It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
Jeffery Cropper | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce Essentials (formerly SalesforceIQ)
9.1
Web+Center
Customer data management / contact management
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
Territory management
Salesforce Essentials (formerly SalesforceIQ)
9.5
Web+Center
Opportunity management
Salesforce Essentials (formerly SalesforceIQ)
8.0
Web+Center
Integration with email client (e.g., Outlook or Gmail)
Salesforce Essentials (formerly SalesforceIQ)
9.5
Web+Center
Quote & order management
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
Interaction tracking
Salesforce Essentials (formerly SalesforceIQ)
9.5
Web+Center
Channel / partner relationship management
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center

Marketing Automation

Salesforce Essentials (formerly SalesforceIQ)
7.4
Web+Center
Lead management
Salesforce Essentials (formerly SalesforceIQ)
7.4
Web+Center

CRM Project Management

Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
Task management
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
Billing and invoicing management
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
Reporting
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center

CRM Reporting & Analytics

Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
Forecasting
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
Pipeline visualization
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
Customizable reports
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center

Customization

Salesforce Essentials (formerly SalesforceIQ)
9.1
Web+Center
Custom fields
Salesforce Essentials (formerly SalesforceIQ)
9.5
Web+Center
Custom objects
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
Scripting environment
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
API for custom integration
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center

Security

Salesforce Essentials (formerly SalesforceIQ)
9.3
Web+Center
Single sign-on capability
Salesforce Essentials (formerly SalesforceIQ)
9.5
Web+Center
Role-based user permissions
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center

Social CRM

Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
Social engagement
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center

Integrations with 3rd-party Software

Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
Marketing automation
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center
Compensation management
Salesforce Essentials (formerly SalesforceIQ)
9.0
Web+Center

Platform

Salesforce Essentials (formerly SalesforceIQ)
9.5
Web+Center
Mobile access
Salesforce Essentials (formerly SalesforceIQ)
9.5
Web+Center

Incident and problem management

Salesforce Essentials (formerly SalesforceIQ)
Web+Center
8.6
Organize and prioritize service tickets
Salesforce Essentials (formerly SalesforceIQ)
Web+Center
10.0
Expert directory
Salesforce Essentials (formerly SalesforceIQ)
Web+Center
7.0
Subscription-based notifications
Salesforce Essentials (formerly SalesforceIQ)
Web+Center
7.0
ITSM collaboration and documentation
Salesforce Essentials (formerly SalesforceIQ)
Web+Center
7.4
Ticket creation and submission
Salesforce Essentials (formerly SalesforceIQ)
Web+Center
10.0
Ticket response
Salesforce Essentials (formerly SalesforceIQ)
Web+Center
10.0

Self Help Community

Salesforce Essentials (formerly SalesforceIQ)
Web+Center
8.7
External knowledge base
Salesforce Essentials (formerly SalesforceIQ)
Web+Center
8.4
Internal knowledge base
Salesforce Essentials (formerly SalesforceIQ)
Web+Center
9.0

Multi-Channel Help

Salesforce Essentials (formerly SalesforceIQ)
Web+Center
9.7
Customer portal
Salesforce Essentials (formerly SalesforceIQ)
Web+Center
9.5
Email support
Salesforce Essentials (formerly SalesforceIQ)
Web+Center
9.5
Help Desk CRM integration
Salesforce Essentials (formerly SalesforceIQ)
Web+Center
10.0

Pros

Salesforce Essentials (formerly SalesforceIQ)

  • CRM Managment
  • Streamlining Sales Funnel
  • Providing data sets and analytics
Anonymous | TrustRadius Reviewer

Web+Center

  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
Jerry Aguirre | TrustRadius Reviewer

Cons

Salesforce Essentials (formerly SalesforceIQ)

  • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
  • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
Melanie Zehr | TrustRadius Reviewer

Web+Center

  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
Jeffery Cropper | TrustRadius Reviewer

Alternatives Considered

Salesforce Essentials (formerly SalesforceIQ)

We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
Melanie Zehr | TrustRadius Reviewer

Web+Center

We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
Jerry Aguirre | TrustRadius Reviewer

Return on Investment

Salesforce Essentials (formerly SalesforceIQ)

  • Not budget friendly for smaller start-ups.
Anonymous | TrustRadius Reviewer

Web+Center

  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Jeffery Cropper | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce Essentials (formerly SalesforceIQ)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesforce Essentials (formerly SalesforceIQ) Editions & Modules

Additional Pricing Details

Web+Center

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Web+Center Editions & Modules

On-premise Edition
Small business Edition$4001
Enterprise Edition$1,700
10 Tech Enterprise Edition$6,0003
Unlimited tech licenses$18,0004
  1. 3 techs license + 1 yr support
  2. none
  3. 10 techs license + 1 year support
  4. Unlimited tech license + 1 yr support
SaaS Edition
Cloud Hosted$251
Cloud Hosted - Unlimited Techs$1,0002
  1. Per User per Month
  2. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce Essentials (formerly SalesforceIQ)
9.5
Web+Center
9.0

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