Salesforce Sales Cloud vs. SAP BW/4HANA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Sales Cloud
Score 8.4 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
SAP BW/4HANA
Score 8.4 out of 10
N/A
SAP BW/4HANA is a next-generation data warehouse solution. It is specifically designed to use the advanced in-memory capabilities of the SAP HANA platform. For example, SAP BW/HANA can integrate many different data sources to provide a single, logical view of all the data. This could include data contained in SAP and non-SAP applications running on-premise or in the cloud, and data lakes, such as those contained in the Apache Hadoop open-source software framework. With SAP BW/4HANA,…N/A
Pricing
Salesforce Sales CloudSAP BW/4HANA
Editions & Modules
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
No answers on this topic
Offerings
Pricing Offerings
Salesforce Sales CloudSAP BW/4HANA
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Community Pulse
Salesforce Sales CloudSAP BW/4HANA
Considered Both Products
Salesforce Sales Cloud

No answer on this topic

SAP BW/4HANA
Chose SAP BW/4HANA
We use a mix of different tools, primarily Snowflake and SAP BW/4HANA - the first as our main Data Lake and integrated with other reporting and visualization tools, and the second as the main source of BI/Reporting into the ERP layer - Operations, Logistics, Inventory, Finance. …
Top Pros
Top Cons
Features
Salesforce Sales CloudSAP BW/4HANA
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Sales Cloud
7.8
243 Ratings
1% above category average
SAP BW/4HANA
-
Ratings
Customer data management / contact management8.6243 Ratings00 Ratings
Workflow management7.9234 Ratings00 Ratings
Territory management7.5187 Ratings00 Ratings
Opportunity management8.5237 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.6222 Ratings00 Ratings
Contract management7.2194 Ratings00 Ratings
Quote & order management7.5177 Ratings00 Ratings
Interaction tracking7.6208 Ratings00 Ratings
Channel / partner relationship management7.7169 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesforce Sales Cloud
7.5
85 Ratings
0% below category average
SAP BW/4HANA
-
Ratings
Case management7.885 Ratings00 Ratings
Call center management7.467 Ratings00 Ratings
Help desk management7.369 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Sales Cloud
7.7
222 Ratings
2% above category average
SAP BW/4HANA
-
Ratings
Lead management7.9217 Ratings00 Ratings
Email marketing7.6186 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Sales Cloud
7.6
225 Ratings
0% above category average
SAP BW/4HANA
-
Ratings
Task management7.6214 Ratings00 Ratings
Billing and invoicing management7.261 Ratings00 Ratings
Reporting7.9178 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Sales Cloud
7.8
238 Ratings
2% above category average
SAP BW/4HANA
-
Ratings
Forecasting7.5207 Ratings00 Ratings
Pipeline visualization7.9226 Ratings00 Ratings
Customizable reports8.2235 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Sales Cloud
8.1
229 Ratings
7% above category average
SAP BW/4HANA
-
Ratings
Custom fields8.2227 Ratings00 Ratings
Custom objects8.1217 Ratings00 Ratings
Scripting environment8.0161 Ratings00 Ratings
API for custom integration8.1190 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Sales Cloud
8.7
231 Ratings
5% above category average
SAP BW/4HANA
-
Ratings
Single sign-on capability8.8198 Ratings00 Ratings
Role-based user permissions8.6204 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Sales Cloud
7.5
146 Ratings
3% above category average
SAP BW/4HANA
-
Ratings
Social data7.6145 Ratings00 Ratings
Social engagement7.5142 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Sales Cloud
7.8
198 Ratings
8% above category average
SAP BW/4HANA
-
Ratings
Marketing automation7.8194 Ratings00 Ratings
Compensation management7.8131 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Sales Cloud
7.2
209 Ratings
4% below category average
SAP BW/4HANA
-
Ratings
Mobile access7.2209 Ratings00 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP BW/4HANA
8.8
1 Ratings
2% above category average
Multi-User Support (named login)00 Ratings9.01 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings9.01 Ratings
Single Sign-On (SSO)00 Ratings9.01 Ratings
Location-Based Data Governance00 Ratings8.01 Ratings
Data Modeling
Comparison of Data Modeling features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP BW/4HANA
7.0
1 Ratings
13% below category average
Data model creation00 Ratings7.01 Ratings
Data Exploration
Comparison of Data Exploration features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP BW/4HANA
4.0
1 Ratings
30% below category average
Visualization00 Ratings4.01 Ratings
Data Warehouse
Comparison of Data Warehouse features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP BW/4HANA
6.0
1 Ratings
18% below category average
High-Volume Data Processing00 Ratings8.01 Ratings
Data Warehouse Management00 Ratings8.01 Ratings
Administrative Automation00 Ratings5.01 Ratings
Self-Optimization00 Ratings3.01 Ratings
Best Alternatives
Salesforce Sales CloudSAP BW/4HANA
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Google BigQuery
Google BigQuery
Score 8.6 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Snowflake
Snowflake
Score 9.0 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Oracle Exadata
Oracle Exadata
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Sales CloudSAP BW/4HANA
Likelihood to Recommend
8.4
(375 ratings)
8.0
(9 ratings)
Likelihood to Renew
9.0
(56 ratings)
-
(0 ratings)
Usability
7.6
(120 ratings)
8.0
(2 ratings)
Availability
9.8
(27 ratings)
-
(0 ratings)
Performance
9.0
(18 ratings)
-
(0 ratings)
Support Rating
5.7
(91 ratings)
9.7
(7 ratings)
In-Person Training
7.9
(11 ratings)
-
(0 ratings)
Online Training
9.1
(15 ratings)
-
(0 ratings)
Implementation Rating
1.0
(18 ratings)
-
(0 ratings)
Configurability
10.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.8
(9 ratings)
-
(0 ratings)
Product Scalability
8.7
(34 ratings)
-
(0 ratings)
Professional Services
9.3
(8 ratings)
-
(0 ratings)
User Testimonials
Salesforce Sales CloudSAP BW/4HANA
Likelihood to Recommend
Salesforce
Sales Cloud is very well suited for the daily leads and opportunity pipeline management as well as user management. Sales process automation are very helpful for repetitive tasks. It integrates well with other platforms. It's easy to customize and report on data. Sales Cloud can be pricey so is only open to larger org's that need complex CRM. User adoption is slow to any new users that have no prior experience.
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SAP
Some scenarios where SAP BW/4HANA is well suited are retail industry, supply chain, finance, warehouse, stocking processes, BI, [and] some finance analytics reporting. Some scenarios where SAP BW/4HANA is less appropriate [is when] relational queries are needed [and] in some small business with infrastructure limitations. Another scenario that is less appropriate is for ABAP processes requirements.
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Pros
Salesforce
  • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
  • Logging activities: It's easy to post a call, text, email, etc.
  • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
  • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
Read full review
SAP
  • High speed data warehouse regardless of data volumes.
  • Excellent integration with SAP systems and Data sets.
  • Simplified data modelling due to columnar data base.
Read full review
Cons
Salesforce
  • I have hard-coded the auto-update of the phone number format and state format from some codes shared by the community, but I do not know where to do it. I cannot reset it either.
  • It is unclear what functionalities each version has. We use the enterprise version, and it seems we can only have one design of the pipeline. But different business segments would have very different sales cycles, and hence, pipeline tracking would be different. It would be nice to have this available in our version.
  • It seems I cannot create a report to pull notes logged at the account levels.
Read full review
SAP
  • Enterprise license pricing is very expensive and run-time license limits the usefulness of the tool.
  • Integration with SAP Analytics cloud for write-back to BW/4HANA. Live connection is only read from SAC.
  • Make run-time licenses more useful.
Read full review
Likelihood to Renew
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
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SAP
No answers on this topic
Usability
Salesforce
Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
Read full review
SAP
SAP BW/4HANA requires specialized skillsets around data warehouse modeling and the access to data, however the modeling capabilities are intuitive and have now become accessible to both SAP and non-SAP data warehouse specialists. This new model allows for Interchangeable skillsets and access to a broader pool of experts throughout the industry, as well as easier access to data.
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Reliability and Availability
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
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SAP
No answers on this topic
Performance
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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SAP
No answers on this topic
Support Rating
Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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SAP
SAP Max Attention and general support for SAP BW/4HANA is broadly available. Truth to be told, MaxAttention has a premium cost but brings great engineers. So this being an enterprise capability and extremely critical, we did not consider cost as the main factor since support works well. Just keep that in mind when making your selection.
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In-Person Training
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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SAP
No answers on this topic
Online Training
Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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SAP
No answers on this topic
Implementation Rating
Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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SAP
No answers on this topic
Alternatives Considered
Salesforce
Salesforce Sales cloud is well integrated with a lot of other marketing and sales technology SAAS products that we use within our business, which is a big part of why I enjoy using it. Compared to NetSuite, it is a lot more user friendly, a modern platform that provides better visual understanding of sales pipeline and contains more useful data across the customer journey.
Read full review
SAP
SAP Analytics Cloud is complemented by SAP BW/4 HANA through connectors that work in real-time and allow the display of indicator information in interactive and user-friendly visualizations. SAP Data Services integrates with BW/4 HANA allowing to automate the loading of information in the system taking as a data source a wide variety of platforms.
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Contract Terms and Pricing Model
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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SAP
No answers on this topic
Scalability
Salesforce
I don't think there is a limit to Sales Cloud's scalability; at least, I haven't encountered one or heard of one. My data is not enormous, so perhaps some companies might encounter lags, but nothing from my end. I think I'll be able to use Sales Cloud from now until infinity.
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SAP
No answers on this topic
Professional Services
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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SAP
No answers on this topic
Return on Investment
Salesforce
  • All tools we've implemented with Salesforce had a pretty quick positive ROI with the exception of CPQ & Billing. That was a very large project that I would only suggest for businesses with many SKUs that tend to be packaged together.
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SAP
  • Faster turn-around to enhancements
  • End users can query structures that are not limited to multi-dimensional models.
  • Performance improvements means that business user can do more in the same time compared to traditional BW
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ScreenShots

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

SAP BW/4HANA Screenshots

Screenshot of Next generation data warehousing with SAP BW/4HANA.Screenshot of SAP BW/4HANA user cockpit.Screenshot of Geolocation analytics in SAP BW/4HANA.Screenshot of Data modeling in SAP BW/4HANA.Screenshot of Modern user experience in SAP BW/4HANA.Screenshot of Monitor the performance of your business in real-time with SAP BW/4HANA.