Salesforce Service Cloud vs. Supportbench
Salesforce Service Cloud vs. Supportbench
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month | |
Supportbench | Small Businesses (1-50 employees) | Supportbench is a SaaS solution that is focused on giving companies the ability to deliver the best possible support to their customers. According to the vendor, this solution melds the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that enable users to create SLAs for specific companies, contacts, contracts, priorities, assets and more. | $20 agent |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Salesforce Service Cloud | Supportbench | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Salesforce Service Cloud | Supportbench | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Service Cloud | Supportbench | |
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Likelihood to Recommend | 9.0 (74 ratings) | - (0 ratings) |
Likelihood to Renew | 9.5 (6 ratings) | - (0 ratings) |
Usability | 8.0 (12 ratings) | - (0 ratings) |
Availability | 9.5 (19 ratings) | - (0 ratings) |
Performance | 8.6 (7 ratings) | - (0 ratings) |
Support Rating | 7.0 (20 ratings) | - (0 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Salesforce Service Cloud | Supportbench | |
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Likelihood to Recommend | Salesforce | Supportbench Service Inc. No answers on this topic |
Pros | Salesforce | Supportbench Service Inc. No answers on this topic |
Cons | Salesforce | Supportbench Service Inc. No answers on this topic |
Likelihood to Renew | Salesforce | Supportbench Service Inc. No answers on this topic |
Usability | Salesforce | Supportbench Service Inc. No answers on this topic |
Reliability and Availability | Salesforce | Supportbench Service Inc. No answers on this topic |
Performance | Salesforce | Supportbench Service Inc. No answers on this topic |
Support Rating | Salesforce | Supportbench Service Inc. No answers on this topic |
Implementation Rating | Salesforce | Supportbench Service Inc. No answers on this topic |
Alternatives Considered | Salesforce | Supportbench Service Inc. No answers on this topic |
Return on Investment | Salesforce | Supportbench Service Inc. No answers on this topic |
ScreenShots | Salesforce Service Cloud Screenshots | Supportbench Screenshots |