SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
We used Expensify and it was a better product. Simpler to set up and easier to administrate. Very poor support and customer service with Concur. And with some of the issues they just said we can't fix it even thought it was an issue with there product not working as it should
Verified User
Administrator
Chose SAP Concur
Concur Travel and Expense was more user friendly with stuff such as calculating per diem and figuring out hotel itemizations. Chrome River had more categories when it came to expenses though. Concur looked a little older based on user interface, Chrome River looked a little …
I used SAP Concur for the first time because my dad recommended the software, and it was easy to use. I got used to it, and I liked the features, too. So I said why not? Why explore so many options when you can get a better all-in-one system? This is a killer software. I like …
SAP Concur's continued innovation and dedication to clients is outstanding. Year over year I see improvements where we ask for a feature and they provide it. Having partnered with the products for many years I have enjoyed seeing the products grow and expand to ease the …
We used the old Ellucian T&E System before switching to Concur. IT was not as user friendly. But it was easier to integrate with Banner than Concur is.
I do not remember other expense tools on top of my mind right now, but using SAP Concur for a while and it is good. I never felt difficulty submitting expense or booking travel related.
Approval workflow and expense reporting for month end far exceeded what we were getting from Apptricity. The ability to be flexible in customizing Concur to our business was also a lot easier to build out.
It's been more than 15 years since I've used another expense reporting product other than Concur Travel and Expense (and Gelco the predecessor Concur) that I don't know another product. This is a testimony to how well Concur Travel and Expense works that no one in the …
I would highly recommend SAP Concur as it's the best tool for managing all our business travel and expenses in one place. It's very easy to use and has a very dedicated and supportive customer team available 24/7. The mobile app makes it easy to manage all our expenses through an intuitive and user-friendly interface.
Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data.
Concur's setup features may seem a little complicated to certain administrators.
Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements.
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall. We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.
While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
We have not used any other product for travel and expense management. Earlier this process was manual through HR and Accounts department. SAP Concur now makes the bookings and reimbursements process online and easy for us. SAP Concur also keep track and records of all expenses done. Therefore, it helped our teams to manage financials.
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
One of the things that I can notice the most through the use of this software is the ease with which I can make travel reservations for business meetings in other cities.
As it is a multifunctional software, it allows us to carry out different tasks, and we can finish in record time, so we can also focus on different tasks that are also important for the proper development of the company.