What users are saying about
147 Ratings
29 Ratings
147 Ratings
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Score 8.5 out of 100
29 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP CRM
8.7
Vtiger
7.7
Customer data management / contact management
SAP CRM
9.0
Vtiger
8.4
Workflow management
SAP CRM
9.1
Vtiger
6.8
Territory management
SAP CRM
8.5
Vtiger
Opportunity management
SAP CRM
8.3
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
SAP CRM
8.8
Vtiger
7.6
Contract management
SAP CRM
8.6
Vtiger
7.2
Quote & order management
SAP CRM
8.7
Vtiger
7.5
Interaction tracking
SAP CRM
8.8
Vtiger
9.6
Channel / partner relationship management
SAP CRM
8.7
Vtiger

Customer Service & Support

SAP CRM
8.4
Vtiger
8.1
Case management
SAP CRM
8.7
Vtiger
7.7
Call center management
SAP CRM
8.3
Vtiger
Help desk management
SAP CRM
8.3
Vtiger
8.6

Marketing Automation

SAP CRM
8.4
Vtiger
9.4
Lead management
SAP CRM
8.4
Vtiger
9.3
Email marketing
SAP CRM
8.4
Vtiger
9.6

CRM Project Management

SAP CRM
8.5
Vtiger
8.7
Task management
SAP CRM
8.1
Vtiger
8.0
Billing and invoicing management
SAP CRM
8.8
Vtiger
9.2
Reporting
SAP CRM
8.7
Vtiger
9.0

CRM Reporting & Analytics

SAP CRM
8.8
Vtiger
9.5
Forecasting
SAP CRM
8.8
Vtiger
9.0
Pipeline visualization
SAP CRM
8.7
Vtiger
10.0
Customizable reports
SAP CRM
8.7
Vtiger
9.6

Customization

SAP CRM
8.3
Vtiger
7.9
Custom fields
SAP CRM
8.4
Vtiger
7.9
Custom objects
SAP CRM
8.7
Vtiger
8.5
Scripting environment
SAP CRM
8.2
Vtiger
API for custom integration
SAP CRM
8.0
Vtiger
7.2

Security

SAP CRM
8.8
Vtiger
8.6
Single sign-on capability
SAP CRM
8.9
Vtiger
Role-based user permissions
SAP CRM
8.6
Vtiger
8.6

Social CRM

SAP CRM
8.8
Vtiger
6.0
Social data
SAP CRM
8.6
Vtiger
Social engagement
SAP CRM
8.9
Vtiger
6.0

Integrations with 3rd-party Software

SAP CRM
8.5
Vtiger
Marketing automation
SAP CRM
8.7
Vtiger
Compensation management
SAP CRM
8.3
Vtiger

Platform

SAP CRM
8.2
Vtiger
5.3
Mobile access
SAP CRM
8.2
Vtiger
5.3

Pros

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Likelihood to Renew

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Usability

SAP CRM

SAP CRM 8.7
Based on 6 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

SAP CRM

SAP CRM 9.3
Based on 7 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

SAP CRM

SAP CRM is easy to use crm tools with excellent support. Lots of customization is available and increased ROI. High security and easy data analysis and display on dashboards. Builds healthy relation with customers, both pre sales and post sales. Huge variety of patches available depending on industry.
Anonymous | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

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