ServiceNow Customer Service Management vs. UserTesting
ServiceNow Customer Service Management vs. UserTesting
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
UserTesting | N/A | UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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ServiceNow Customer Service Management | UserTesting | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | UserTesting | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Smartlook Score 8.7 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Optimal Workshop Score 8.5 out of 10 |
Enterprises | SAP Service Cloud Score 9.1 out of 10 | Optimal Workshop Score 8.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | UserTesting | |
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Likelihood to Recommend | 7.4 (6 ratings) | 8.4 (128 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (5 ratings) |
Usability | 10.0 (1 ratings) | 8.4 (116 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 9.0 (1 ratings) | 8.7 (122 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Product Scalability | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
ServiceNow Customer Service Management | UserTesting | |
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Likelihood to Recommend | ![]() ServiceNow
| UserTesting
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Pros | ![]() ServiceNow
| UserTesting
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Cons | ![]() ServiceNow
| UserTesting
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Likelihood to Renew | ![]() ServiceNow No answers on this topic | UserTesting
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Usability | ![]() ServiceNow
| UserTesting
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Reliability and Availability | ![]() ServiceNow No answers on this topic | UserTesting
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Performance | ![]() ServiceNow No answers on this topic | UserTesting
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Support Rating | ![]() ServiceNow
| UserTesting
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Implementation Rating | ![]() ServiceNow No answers on this topic | UserTesting
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Alternatives Considered | ![]() ServiceNow
| UserTesting
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Scalability | ![]() ServiceNow No answers on this topic | UserTesting
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Return on Investment | ![]() ServiceNow
| UserTesting
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ScreenShots | UserTesting Screenshots |