ServiceNow IT Asset Management vs. Virtana Optimize

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

Very suited for medium to the large-sized infrastructure where you have a lot of services to monitor. It may be overkill for small infrastructures where you can use the providers' source of metrics instead.

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• AWS Cost analysis across multiple accounts.
• Identification of orphaned and underutilized resources.
• Easy integration to your AWS account.
• Simple and intuitive user interface.

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

• It can be tricky to set-up depending on what you want to do.
• They have their own proprietary way of visualizing metrics, which is clever but does have a slight learning curve.

Incentivized

Anytime we've had issues they have been very responsive and professional.

Incentivized

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Incentivized

We strongly prefer Metricly for AWS Cost Analysis -- whereas other tools are easier to use on a traditional monitoring basis. To be clear, Merticly's monitoring tools are GREAT, but they require tuning and manual setup that we didn't have the time for on a small Platform Operations team. We have worked closely with Metricly to expand on their cost analysis capabilities, and plan to use them going forward.

Incentivized

• Positive: manage ticket in a short time.
• Positive: relationship with customer.
• Negative: use two tools in order to manage internally by the team.

Incentivized

• We were able to decrease AWS costs with its predictive analytics by 20% YOY.

Incentivized