ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation also offers workflow automation to speed up fulfillment, and branded package tracking, vital for enterprise and small businesses…
In my experience, they both are bad. I believe ShipStation was the better option when we moved over, but I do not believe it has not kept up with changes on Shopify.
ShipStation is above and beyond all of its competition. I have tried them all. I also need the ability to ship things, first-class, with just a stamp (no tracking), and Pirate Ship and anything else like Pirate Ship does not have that feature. ShipStation is the only one …
As mentioned we use Shipstation for the international documentation benefits to ship via UPS. Definitely a better option than our own cart's native shipping software.
We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate
into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up
and clients like the easy to …
We selected ShipStation because it has custom store/marketplace integrations available that allowed us to connect to a service others couldn't. These integrations seem to be growing and that custom integration is now available out-of-the-box.
I've used Stamps.com on its own in the past and ShipStation makes life so much easier and faster. You can create templates for products so they can be quickly processed and batched or you can batch your international and domestic orders separately. For a few years while we …
Before using ShipStation, we used Stamps.com. Stamps.com is still around and is actually the parent company of ShipStation. The only difference is they deal specifically with the Post Office I believe, while the ShipStation software can use almost any provider. Stamps.com …
We used ShipStation along with a separate inventory program. It would have been great to have them integrated together. Other than that we've been satisfied with ShipStation and would recommend it. It was easy to train staff to use ShipStation. Because it was consistent and …
I have used stamps.com's Windows based software and was introduced to shipstation after stamps.com purchased Shipstation. It's good for printing postage, but does not sync orders from different marketplaces like shipstation does.
I've tried built-in shipping fulfillment options, like Shopify's or BigCommerce's, and I have tried other third-party options, like Shippo. None have stood up to the pure flexibility of ShipStation's options. They're worth every penny, and the fact that you easily save enough, …
I use ShipStation with BigCommerce. In the past I have had to use USPS.com, UPS.com, FedEx.com, Etsy.com, etc. Now I don't have to go to multiple places to give my customers choices, and ShipStation far surpasses all of the sites I used before integrating it with our website. I …
I find that the reporting you get out of ShipStation is far better and customizable than what you get from ShippingEasy. I also like the ShipStation app better, and I find it much easier to manage and add users with ShipStation. ShippingEasy wasn't bad and had good support, I …
ShipStation does one thing, shipping, and it does that one thing really well. You can definitely go out there and try to find software that handles both shipping and inventory, and that may work for certain businesses, but for mine, I've found it incredibly necessary to use the …
We use BrightPearl so I had the options down to ShipWorks and ShipStation. I was voted against on ShipStation because the price is a little higher so we started with ShipWorks. After 2 months we cancelled ShipWorks and moved to ShipStation and we haven't looked back.
I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.
For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.
If you take some time to learn what all the options and features of ShipStation do, it will save you time, energy and headaches as the system works for domestic orders and international orders for export. You have the ability to adjust info that auto populates into the customs forms for exporting goods and ShipStation solidly integrates with BigCommerce (outside of my previously disclosed web browser issue which could be the browser's fault)
I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.
We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up and clients like the easy to use interface to do their shipping for accuracy.