AlertSite vs. Splunk Real User Monitoring (RUM)

AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.

Incentivized

Splunk RUM was really helpful in identifying brute force attacks as we used Splunk query language and were able to identify how many failed login attempts were made from which country and blacklisted those IP's. Since Splunk entirely depends on Splunk query language, if there are no logs or you delete the logs you can't perform analysis, as there is no stream of live data and also it depends on how frequently your data can be indexed.

Incentivized

• The Deja-Click Recorder is an excellent tool.
• Good UI that translates to large NOC screens well.
• Easy Alerting and Reporting.

Incentivized

• End-to-end visibility enables me to see each transaction from start to finish thereby making it easy to know where exactly an anomaly is coming from.
• They have a really kind and helpful customer support.
• Application monitoring.
• End user performance metrics.

• Tool is complicated for Alert creation
• AlertSite GUI need improvement. As compared to Datadog, it needs improvement in GUI
• While using AlertSite, many times we faced false alerting, they need to take a look at it to improve performance.

Incentivized

• The setting baseline for AI-driven troubleshooting requires more documentation to implement.
• Room for integration with open sourced or inhouse monitoring tools.
• Required more flexibility on setting up mobile OS performance metrics.

Incentivized

Reviewing other cost saving options

Incentivized

Pretty good product only issue was cost

Incentivized

I've been unable to contact support after several attempts.

Incentivized

We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.

Incentivized

Splunk Real User Monitoring (RUM) has a much better artificial intelligence engine. It also has a much better and more intuitive user interface. Splunk RUM also allows end-to-end visibility into the front and the backend. Technical support and customer service are also much better than Goliath. Query performance is faster than Goliath.

Incentivized

• A negative thing is Monitoring locations would have issues and cause false-positive alerts and due to that monitoring team's repetitive work has increased.
• A positive thing that I have noticed so far is the fact that the AlertSite customers support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues and they are quick to respond and provide sufficient guidance for implementing efficiently, and fix products issues.

Incentivized

• Splunk is a single platform to perform all your analysis from front end to backend and all services.
• Splunk licensing is quite costly.
• Splunk is an excellent tool for data engineering and cyber security purpose.

Incentivized