What users are saying about
9 Ratings
9 Ratings
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Score 8.6 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5 out of 100

Likelihood to Recommend

SocialPilot

It is budget-friendly and is able to support major social sites that businesses use to promote their products leading to massive page visits. It allows a user to upload custom images and videos to help in beautifying the campaigns and it is easy to add team members and assign tasks so that there is a smooth workflow in digital marketing.
Daniel Cooper | TrustRadius Reviewer

Webtrends Social

Webtrends Social offers social media marketers an abundance of tools needed for monitoring, managing campaigns and resolving customer issues in the social media space. In regards to the pricing, I would say it is less appropriate for small to medium-sized businesses where the social marketing aspect is an add-on or supplemental to the main marketing channels.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Publishing

SocialPilot
9.2
Webtrends Social
Content planning and scheduling
SocialPilot
9.2
Webtrends Social
Workflow management
SocialPilot
9.2
Webtrends Social

Engagement

SocialPilot
8.8
Webtrends Social
Bulk actions
SocialPilot
8.8
Webtrends Social

Marketing

SocialPilot
8.7
Webtrends Social
Content marketing
SocialPilot
9.2
Webtrends Social
Paid media management
SocialPilot
8.2
Webtrends Social

Channel coverage/integration

SocialPilot
9.2
Webtrends Social
Twitter
SocialPilot
9.2
Webtrends Social
Facebook
SocialPilot
9.2
Webtrends Social
LinkedIn
SocialPilot
9.2
Webtrends Social
Instagram
SocialPilot
9.2
Webtrends Social
Pinterest
SocialPilot
9.0
Webtrends Social

Reporting/analytics

SocialPilot
9.1
Webtrends Social
Campaign success analytics
SocialPilot
9.2
Webtrends Social
Real-time tracking
SocialPilot
9.0
Webtrends Social

Account management

SocialPilot
9.6
Webtrends Social
Role-based user permissions & privileges
SocialPilot
9.2
Webtrends Social
Mobile access
SocialPilot
10.0
Webtrends Social

Pros

SocialPilot

  • The analytics feature is fairly well-laid out and is easy for clients to understand their reports
  • When you start drafting a post, you can tweak the individual social platform posts without affecting the others. This saves a lot of time.
  • The ability to have contributors create drafts that must be approved by a manager is fantastic and very user-friendly. It's also not an add-on or extra cost like other tools.
Josh Walker | TrustRadius Reviewer

Webtrends Social

  • It provided strong metrics on followers, contest entries, and shares.
  • I could easily track the effectiveness of campaigns in reaching and engaging consumers. Beyond building hype around the product, it was easy to track goals metrics. I had access to every metric I needed to gauge campaign effectiveness.
  • The tools gave me fine-grained control over the look and feel making it very easy to match my company's branding.
Anonymous | TrustRadius Reviewer

Cons

SocialPilot

  • [I feel] Instagram analytics are lacking
  • The free plan is not complete
Daniel Cooper | TrustRadius Reviewer

Webtrends Social

  • The number of platforms it manages
  • Being able to use a wider range of media types
  • Learning curve could be improved upon for the UX
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SocialPilot

No score
No answers yet
No answers on this topic

Webtrends Social

Webtrends Social 6.0
Based on 1 answer
Unfortunately, they changed the pricing structure and simultaneously offered less support. They did offer premium support, but it was very expensive
Anonymous | TrustRadius Reviewer

Usability

SocialPilot

SocialPilot 9.0
Based on 1 answer
It is powerful yet so easy to use. The social media analytics provided by this platform are easy to understand. The client's social accounts are managed easily through the client management feature without the need of waiting for the client to make you the admin to manage their page.
Daniel Cooper | TrustRadius Reviewer

Webtrends Social

No score
No answers yet
No answers on this topic

Support Rating

SocialPilot

SocialPilot 9.0
Based on 1 answer
They help users make the most of SocialPilot and queries are attended to almost immediately. They even allow us to attach media to help the support team understand the query better.
Daniel Cooper | TrustRadius Reviewer

Webtrends Social

Webtrends Social 8.0
Based on 1 answer
They were fantastic. Highly responsive.
Anonymous | TrustRadius Reviewer

Online Training

SocialPilot

No answers on this topic

Webtrends Social

They didn't have any at the time.
Anonymous | TrustRadius Reviewer

Implementation Rating

SocialPilot

No score
No answers yet
No answers on this topic

Webtrends Social

Webtrends Social 10.0
Based on 1 answer
This was a very straightforward process. First, we customized the look and feel to make it just the way we wanted it. When we were done, we notified our rep who then did some work on their side before pushing the site live. This all worked flawlessly
Anonymous | TrustRadius Reviewer

Alternatives Considered

SocialPilot

Josh Walker | TrustRadius Reviewer

Webtrends Social

After evaluating Webtrends Social, I'd have to say in regards to the cost and the overall capabilities of the solution that other tools such as Social Sprout offer a more competitive package. For the amount you are paying on a monthly basis you are being offered tools that can get the job done at a better price point to warrant getting a tool for the department.
Anonymous | TrustRadius Reviewer

Return on Investment

SocialPilot

  • SocialPilot has helped us become more efficient in social media scheduling for our clients
  • It has reduced the amount of time it takes to draft content as well as get approval from clients
Josh Walker | TrustRadius Reviewer

Webtrends Social

  • Reduced hours per week resolving customer issues
  • Increased efficiency on engagement reporting
  • Is costly to recoup ROI
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SocialPilot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$30.00*

* per month - Manage 25 Social Media Accounts

SocialPilot Editions & Modules

Edition
Professional Plan$30.001
Small Team Plan$50.002
Agency Plan$100.003
  1. per month - Manage 25 Social Media Accounts
  2. per month - Manage 50 Social Media Accounts
  3. per month - Manage 100 Social Media Accounts
Additional Pricing Details
Start with an Individual Plan at just $8.33/month (Billed annually). This allows social media marketers to manage up to 5 social media accounts, publish 50 posts a day, and discover curated content.

Webtrends Social

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Webtrends Social Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SocialPilot
9.2
Webtrends Social
5.0

Likelihood to Renew

SocialPilot
Webtrends Social
6.0

Usability

SocialPilot
9.0
Webtrends Social

Support Rating

SocialPilot
9.0
Webtrends Social
8.0

Implementation Rating

SocialPilot
Webtrends Social
10.0

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