Likelihood to Recommend At least for me, it is a very important tool to diagnose bandwidth / Routing issues. Any global company should have ThousandEyes, it will avoid you many headaches. You'll need to invest in servers (on-prem and remote) in all locations in which you need, you can take advantage of all the monitoring tools.
Read full review On its own, it's a solid choice for an SMB or Mid-size Enterprise if you're price sensitive and looking primarily for core functionality. SolarWinds has a large family of products that can also be leveraged in conjunction with SWNDM. Turning the product loose on a very large environment for discovery and mapping should be done with care and concern for a number of reasons but including the performance of the product for this task. If you're looking for an all-in-one product with some presumed supporting features built in (config manager, etc.) you'll need to look elsewhere.
Read full review Pros Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API. Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server. Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident. Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary. Read full review Monitor for and record network device configuration changes. Allow for the creation, or modification, of hardening standards for multiple vendors' network devices. Automate the creation of alerts that can be sent to owners for correction of compliance violations. Allow you to organize a visualization of your network devices. Read full review Cons Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing. Read full review More security put into the product, the Orion hack was not good news. More frequent releases to address small bugs rather than big releases that are rare. More IPv6 related features to make it easier for people familiar with IPv4 to learn IPv6. Ability to edit dashboards using JSON or another similar language. Read full review Likelihood to Renew We will definitely renew and maybe even extend our usage of ThousandEyes. We have been using ThousandEyes now for a couple of years and it has shown us major benefits. With the new options it offers for SD-WAN for us it is a no brainer to renew our current licenses
Read full review Usability I'm happy with the monitoring part, now if you want to know the benefits cost related and usability I'm not the person who can answer that.
Read full review Support Rating You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Read full review Alternatives Considered Simple Network Management Protocol cannot achieve what an agent-based monitoring solution can. Access layer testing gives you visibility into the user's endpoint. ThousandEyes is able to provide both telemetry and user experience in a bundled solution. The way that Cisco has built in the enterprise agents to their 9300 and 9500 switches has made exposure to the platform widespread.
Read full review MS is meant for windows monitoring and up/down for mostly everything else. Moved away from MS System Center. Now we have better visibility and management can get reports. The other teams have added Linux to Solarwinds and also see improvements in monitoring. Whether you use snmp (v3), wmi or some other credentials to connect to you system, Solarwinds will more than likely be able to manage and monitor it.
Read full review Return on Investment Real time visibility about network health can prepare us for outages Less time wasted troubleshooting end user network issues when ThousandEyes can give clarity which saves time doing extra work Before doing business with a SaaS product we can use ThousandEyes to give historical datat on network uptime. Read full review Reduced site visits and recurring issues by 25 to 35% Enables proactive warning, thereby reducing downtime caused by unforeseen issues Provides a central panel for monitoring the entire network at a glance Allows for SLA management thereby increasing accountability by 50% Reduced time to repair by 35% as techs are more informed of root cause Read full review ScreenShots Cisco ThousandEyes Screenshots