What users are saying about
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Top Rated
432 Ratings
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Top Rated
204 Ratings

SolarWinds NPM

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Top Rated
432 Ratings
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Score 8.7 out of 100

Spiceworks

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Top Rated
204 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

SolarWinds NPM

In an on-air environment that broadcast live television, the real-time monitoring is a little slow and there have been some possible delays in reporting or alerting network outages or connectivity loss. It is not a show stopper but the real-time analytics could use some improvement. Monitoring network traffic across a large facility that has both layer 2 and layer 3 switches, the toolset fits perfectly and the ease of setup and the single dashboard is more adaptable than other products which require multiple different licenses and separate dashboards.
JAMEY TITONE | TrustRadius Reviewer

Spiceworks

Spiceworks is well suited for Information Technology departments who have a limited budget. The free version of this software is one of the best tools to help a security practitioner perform a risk analysis on their network. Other similar tools that are free are limited in the IP ranges that they can scan, but not Spiceworks. I can scan several subnets with this tool. Another cool feature is that I don't have to visit each workstation on our network to obtain information about it. Spiceworks gives me all the information I need right at my own desktop. Spiceworks is well suited for small IT shops and small security departments. Other tools of this capability will cost you thousands
BART HUNTER | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

SolarWinds NPM
8.3
Spiceworks
Automated network device discovery
SolarWinds NPM
8.7
Spiceworks
Network monitoring
SolarWinds NPM
9.4
Spiceworks
Baseline threshold calculation
SolarWinds NPM
8.4
Spiceworks
Alerts
SolarWinds NPM
9.3
Spiceworks
Network capacity planning
SolarWinds NPM
7.8
Spiceworks
Packet capture analysis
SolarWinds NPM
7.4
Spiceworks
Network mapping
SolarWinds NPM
7.7
Spiceworks
Customizable reports
SolarWinds NPM
8.3
Spiceworks
Wireless infrastructure monitoring
SolarWinds NPM
7.6
Spiceworks
Hardware health monitoring
SolarWinds NPM
8.8
Spiceworks

Incident and problem management

SolarWinds NPM
Spiceworks
8.6
Organize and prioritize service tickets
SolarWinds NPM
Spiceworks
8.7
Expert directory
SolarWinds NPM
Spiceworks
8.2
Subscription-based notifications
SolarWinds NPM
Spiceworks
8.4
ITSM collaboration and documentation
SolarWinds NPM
Spiceworks
8.1
Ticket creation and submission
SolarWinds NPM
Spiceworks
9.2
Ticket response
SolarWinds NPM
Spiceworks
9.2

Self Help Community

SolarWinds NPM
Spiceworks
8.7
External knowledge base
SolarWinds NPM
Spiceworks
9.2
Internal knowledge base
SolarWinds NPM
Spiceworks
8.3

Multi-Channel Help

SolarWinds NPM
Spiceworks
8.4
Customer portal
SolarWinds NPM
Spiceworks
8.8
IVR
SolarWinds NPM
Spiceworks
9.0
Social integration
SolarWinds NPM
Spiceworks
8.0
Email support
SolarWinds NPM
Spiceworks
8.6
Help Desk CRM integration
SolarWinds NPM
Spiceworks
7.8

Pros

SolarWinds NPM

  • Generally speaking, NPM does alerting very well. It has a lot of flexibility in how to build and deliver the alerts.
  • Being able to do HTTP POST on alerts helps integrate it with modern tools like Slack and OpsGenie, even if it's not a baked-in integration.
  • The ability to get all relevant device data from one page (and a couple of tabs) is nice, and there is customization available within that view.
Derek Dolan | TrustRadius Reviewer

Spiceworks

  • Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
  • Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
  • Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
Andrew Shannon | TrustRadius Reviewer

Cons

SolarWinds NPM

  • Wireless heat maps are pretty hard to deploy, we managed to make one of them work but it's not an easy task.
  • Filtering on syslog server could be improved, maybe adding command line capability to it.
  • It would be nice to make it easier to execute custom scripts from Alerts action pane.
Mariano Alfonso | TrustRadius Reviewer

Spiceworks

  • As a user, I would like to have a login where I can track my specific requests in one place
  • We currently have a link that we access to enter our requests-it would be cool if we could initiate via email plugin
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SolarWinds NPM

SolarWinds NPM 9.2
Based on 17 answers
Low maintenance cost and great support on problems and issues. SolarWinds has been used here for over 10 years and we are able to have minimal down time and has been solid on monitoring and alerting on our network setup. They are constantly adding new and improving the product and making it better to use all around.
Bill Rieger | TrustRadius Reviewer

Spiceworks

Spiceworks 8.6
Based on 28 answers
There is no contract to renew, since it's free. Spiceworks has helped me so much that I couldn't imagine trying to replace it with a different product. I'd have a hard time finding a single product that does everything that Spiceworks does, let alone one that does it as well as Spiceworks and for free
Chris Johnson | TrustRadius Reviewer

Usability

SolarWinds NPM

SolarWinds NPM 8.5
Based on 10 answers
It's easy to use at first. But, when you would either like to go technical OR trying to add a custom monitor the ease of use goes out the door and requires a lot of time to learn its SDK / Back-end tools.Way too much emphasis on user to user support via their Thwack site. Skimping on support cost much? It's slightly disheartening to get better support from other customers then from the "success center" or calling support. Really hurts the ease of use for the product, because its fine until things don't work out of the box, then it gets frustratingly difficult.
Greg Richards | TrustRadius Reviewer

Spiceworks

Spiceworks 10.0
Based on 6 answers
1. Its free.2. Its easy to install.3. You can have it up and running in under 1-hour.4. You get dashboards that are easy to read so you know the state of your network.5. You can create your own reports and not just the ones already installed.6. Excellent tool for network administrators and security practitioners.7. Did I mention that its free?
BART HUNTER | TrustRadius Reviewer

Reliability and Availability

SolarWinds NPM

SolarWinds NPM 8.2
Based on 1 answer
No answer on this topic is available.

Spiceworks

Spiceworks 10.0
Based on 3 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager | TrustRadius Reviewer

Support Rating

SolarWinds NPM

SolarWinds NPM 8.7
Based on 32 answers
In all of the times that we called support, someone at SolarWinds had the answer for us in a timely manner. Through thwack and other internet searching, we have been able to resolve all of our issues that arose to our satisfaction. The support staff have always been knowledgeable of their products or had a fellow support staff member to rely on to get the needed answers.
Jim Arendt | TrustRadius Reviewer

Spiceworks

Spiceworks 8.6
Based on 24 answers
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
Anonymous | TrustRadius Reviewer

Implementation Rating

SolarWinds NPM

SolarWinds NPM 7.3
Based on 10 answers
No answer on this topic is available.

Spiceworks

Spiceworks 10.0
Based on 6 answers
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Jennifer Metcalf | TrustRadius Reviewer

Alternatives Considered

SolarWinds NPM

Having been a user of Nagios XI for many years, we needed more visibility. Nagios is great if you have the time to develop it and write your own scripts. SolarWinds NPM has just about every metric check possible working out of the box, with no development time required, this made switching to NPM from Nagios the obvious solution.
We have also used PRTG and find its dashboard screens messy and not very clear. SolarWinds NPM screens are clutter free and because of customization, you can have exactly what you want to see.
Finally, having also used Site24x7, we found their equivalent product to be severely lacking in features, especially for an enterprise company. It lacked so much functionality compared to NPM that there wasn't even a conversation to be had when comparing the two.
Rob Bates | TrustRadius Reviewer

Spiceworks

I've used a specialized home based Notes database system prior to Spiceworks. That system was a kludge and outgrew what it originally was supposed to be. We had to make things work in it. Spiceworks is a generic system that while basic allows you to track your issues. It's a good system to use for a small shop.
Andrew Murphy | TrustRadius Reviewer

Return on Investment

SolarWinds NPM

  • NPM has had a positive impact on the Network Health.
  • NPM has provided additional visibility into the network traffic.
  • Remote monitoring has cut down on our cost to maintain the devices by identifying the root cause of issues before deploying technicians to the sites.
Mike Mozola | TrustRadius Reviewer

Spiceworks

  • Spcieworks has saved me time looking for certain machines that might be online—positive.
  • Spiceworks is free, so I am able to manage my inventory for no cost —positive.
  • I can quickly look up what computer a user is logged into when troubleshooting over the phone. This is priceless—positive.
Michael Timms | TrustRadius Reviewer

Screenshots

Pricing Details

SolarWinds NPM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Spiceworks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SolarWinds NPM
8.9
Spiceworks
8.7

Likelihood to Renew

SolarWinds NPM
9.2
Spiceworks
8.6

Usability

SolarWinds NPM
8.5
Spiceworks
10.0

Reliability and Availability

SolarWinds NPM
8.2
Spiceworks
10.0

Performance

SolarWinds NPM
5.5
Spiceworks
8.0

Support Rating

SolarWinds NPM
8.7
Spiceworks
8.6

Online Training

SolarWinds NPM
6.4
Spiceworks

Implementation Rating

SolarWinds NPM
7.3
Spiceworks
10.0

Scalability

SolarWinds NPM
7.3
Spiceworks
10.0

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