What users are saying about
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75 Ratings

Sprinklr Modern Research

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75 Ratings
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Score 8.9 out of 100
15 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • Sprinklr Modern Research is rated higher in 1 area: Likelihood to Recommend
  • Verint Messaging (former Conversocial) is rated higher in 1 area: Support Rating
  • Sprinklr Modern Research and Verint Messaging (former Conversocial) are tied in 1 area: Usability

Likelihood to Recommend

9.0

Sprinklr Modern Research

90%
26 Ratings
8.2

Verint Messaging

82%
11 Ratings

Likelihood to Renew

Sprinklr Modern Research

N/A
0 Ratings
9.1

Verint Messaging

91%
6 Ratings

Usability

8.2

Sprinklr Modern Research

82%
1 Rating
8.2

Verint Messaging

82%
5 Ratings

Availability

Sprinklr Modern Research

N/A
0 Ratings
8.7

Verint Messaging

87%
4 Ratings

Performance

Sprinklr Modern Research

N/A
0 Ratings
8.5

Verint Messaging

85%
4 Ratings

Support Rating

7.4

Sprinklr Modern Research

74%
6 Ratings
8.2

Verint Messaging

82%
9 Ratings

In-Person Training

Sprinklr Modern Research

N/A
0 Ratings
9.1

Verint Messaging

91%
1 Rating

Online Training

Sprinklr Modern Research

N/A
0 Ratings
9.1

Verint Messaging

91%
3 Ratings

Implementation Rating

Sprinklr Modern Research

N/A
0 Ratings
9.1

Verint Messaging

91%
6 Ratings

Likelihood to Recommend

Sprinklr Modern Research

Sprinklr Modern Research offers us a good amount of coverage when we want to search for our chosen keywords or brand mentions across the wider social & news landscape. Certain platforms are of course harder to track than others, while others offer a huge amount of opportunity and Sprinklr does a fantastic job of visualising this. We find that image recognition is one area where there is room for improvement.
Anonymous | TrustRadius Reviewer

Verint Messaging

From experience, you may ask the Conversocial team to make recommendations on licenses for larger vs. smaller social customer service teams. The need for support and the amount of usage you may get from the tool's robust offering may differ as a result of those precedents. The tool is adaptable in both scenarios it would seem.
Conway Stone | TrustRadius Reviewer

Pros

Sprinklr Modern Research

  • Product Insight — Being able to add in our products so we can have positive and negative insights.
  • Community Insights — We were able to watch out community and see what they were talking about.
  • Crisis Monitoring — Being able to have dashboards that would monitor for crises across the internet.
Brittnee Miller | TrustRadius Reviewer

Verint Messaging

  • Previous conversations: This is one of the main reasons why I personally love Conversocial over Hootsuite and other social media engagement tools. Conversocial pulls in all previous interactions we've had with community members and it helps us identify if we've already addressed their problem, if they are a detractor/advocate, and so much more. With other engagement tools, it's frustrating as a community member may repost the same thing over and over again, but at different time periods. If you're unable to see what someone has said in the past, we may waste our time replying to the same thing multiple times, or we also risk responding with the same general advice, when we could try a different approach.
  • Tags and filters: Conversocials use of tags and filters are extremely simple to use. They have shortcuts which help you easily assign a tag to an item and then you can easily pull up each of those tags within Conversocial itself or your can open up an external report. If my team is in a hurry and wants to quickly see a certain tag, we can use the filter option and within seconds we have all the information we need.
  • Simple shortcuts: Conversocial has several shortcuts that save my team a lot of time. One single button on my keyboard can apply sentiment and archive something so it's out of my way. I can also use shortcuts to apply a tag, assign an item, and do other tasks. It may seem like a small benefit but each second saved really adds up throughout each day and week.
  • Communication: As we know, technology has issues and every tech issue Conversocial has experiences has been handled extremely well. I've never encountered any issues contacting Conversocial, we're always notified when they are working on a solution and once the problem has been fixed. We also receive random pop-ups within Conversocial to notify us of known issues before our team experiences them, and when there is a new feature that we should be aware of. Their communication is always on point and it's great to know that we can always rely on them.
Amy Ortega | TrustRadius Reviewer

Cons

Sprinklr Modern Research

  • Include more sources in listening, every time we share listening data with a wider team we also make them aware of listening limitations as our data is very often challenged
  • 'Uncategorized' age category in demographics for listening - it's always a majority which doesn't look great
  • Overall the main feedback is that there is so much data available but it's very difficult to extract any insights from listening/benchmarking. Some inspiration/advice would be much appreciated.
Anonymous | TrustRadius Reviewer

Verint Messaging

  • I would like to see an improvement in the reporting dashboard which is something I mentioned to Josh (the CEO) on a call back in April. He said that it is something they are working on but to remember that this is truly a customer service social media platform so some of the features that I would like to see may not fit well with the users of the product.
Kellen McAvoy | TrustRadius Reviewer

Pricing Details

Sprinklr Modern Research

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Verint Messaging

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Likelihood to Renew

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Verint Messaging

Verint Messaging 9.1
Based on 6 answers
The only two reasons we would not continue using Conversocial are it's lack of comprehensive analytics and its lack of Radian6's categorization tools. Tags make up for the categorization pretty well, however, and we're considering switching everything over to this now that we've tested tags for a couple months within Conversocial. (I previously wrote that Conversocial lacks support for some social channels like Instagram, LinkedIn, and YouTube, but they have now added Instagram and YouTube.)
Nolan Perry | TrustRadius Reviewer

Usability

Sprinklr Modern Research

Sprinklr Modern Research 8.2
Based on 1 answer
Sprinklr offers an extremely intuitive platform, which supports the creation of dashboards with an array of your own chosen widgets. This means you can have an extremely simple or complex dashboard, depending on your audience.
Anonymous | TrustRadius Reviewer

Verint Messaging

Verint Messaging 8.2
Based on 5 answers
Because of the number of features it offers and the manner in which they're presented. I've explored a number of other tools that just don't do it as well. When sorting through and responding to hundreds of social media messages each day, the number of clicks it takes to do something really matters. Conversocial does a great job of minimizing clicks and presenting the data we need without having to click to find it
Nolan Perry | TrustRadius Reviewer

Reliability and Availability

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Verint Messaging

Verint Messaging 8.7
Based on 4 answers
Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
Andrey Grigoryev | TrustRadius Reviewer

Performance

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Verint Messaging

Verint Messaging 8.5
Based on 4 answers
Extremely fast, practically in real time.
David Tull | TrustRadius Reviewer

Support Rating

Sprinklr Modern Research

Sprinklr Modern Research 7.4
Based on 6 answers
We have had some good experiences, especially during renewal periods, but support has suddenly disappeared when the renewal is completed. Also, while we have multiple teams, those deemed more important or more likely to expand their purchase are given more attention. This decision comes from Sprinklr, not internally, so they are prioritizing support for teams which are actually not the teams paying the majority of the money for the service.
Anonymous | TrustRadius Reviewer

Verint Messaging

Verint Messaging 8.2
Based on 9 answers
Our account rep at Conversocial has set up a call with me every two weeks to check in, talk about new features, or answer questions. I know I can email or call her for help anytime. Their support team also responds quickly.
Nolan Perry | TrustRadius Reviewer

In-Person Training

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Verint Messaging

Verint Messaging 9.1
Based on 1 answer
Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
Andrey Grigoryev | TrustRadius Reviewer

Online Training

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Verint Messaging

Verint Messaging 9.1
Based on 3 answers
Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
Andrey Grigoryev | TrustRadius Reviewer

Implementation Rating

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Verint Messaging

Verint Messaging 9.1
Based on 6 answers
Without any tech requirement on our end, this was an extraordinarily easy implementation to run, compared to other platforms like live chat or email.
David Tull | TrustRadius Reviewer

Alternatives Considered

Sprinklr Modern Research

They are not included in all the things. it is integrated with different AI technologies. I like working with the Sprinklr team and building my own dashboards for new initiatives. The insights presented about the market are unmatched. See what people say about my brand or category like the hashtag research function for Instagram and Twitter. It would even suggest hashtags. Ease of use - from bullion coding/keyword building to analytics dashboarding
Pravin Angane | TrustRadius Reviewer

Verint Messaging

Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM solution and a team that was readily available to help proved to be the winning formula for our business.
Conway Stone | TrustRadius Reviewer

Return on Investment

Sprinklr Modern Research

  • It has definitely improved our analytical insights by making the platform flexible enough to be able to deep dive and pull up a report on any metric and drive it.
  • Real-time data is the boss of all. It helps us fix things with engagement team before the damage is done.
  • User friendly UI has made it easy to operate and increase productivity.
Priya Amarnath | TrustRadius Reviewer

Verint Messaging

  • One of the biggest benefits we are seeing is that we have reduced the number of post-holiday complaints coming into head office. Since we are responding to issues and concerns as they arise, we can impact overall customer satisfaction.
  • The efficiencies gained from using a centralized platform for managing the response process has enabled us to reduce our team by 50%.
  • We can track that we are responding to a fan's first message within 30 minutes.
  • We can track the number of messages each user engages with.
  • We can see the most effective times of day to post and reply.
Lauren Stewart | TrustRadius Reviewer

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