SysAid vs. eDesk
SysAid vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
SysAid | eDesk | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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SysAid | eDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SysAid | eDesk | |
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Likelihood to Recommend | 8.7 (156 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 9.1 (15 ratings) | - (0 ratings) |
Usability | 8.8 (41 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 9.1 (4 ratings) | - (0 ratings) |
Support Rating | 9.0 (51 ratings) | - (0 ratings) |
In-Person Training | 9.1 (2 ratings) | - (0 ratings) |
Online Training | 9.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.3 (8 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.5 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (2 ratings) | - (0 ratings) |
Product Scalability | 8.9 (4 ratings) | - (0 ratings) |
Professional Services | 8.8 (8 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (3 ratings) | - (0 ratings) |
SysAid | eDesk | |
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Likelihood to Recommend | SysAid Technologies | eDesk |
Pros | SysAid Technologies | eDesk |
Cons | SysAid Technologies | eDesk |
Likelihood to Renew | SysAid Technologies | eDesk No answers on this topic |
Usability | SysAid Technologies | eDesk No answers on this topic |
Reliability and Availability | SysAid Technologies | eDesk No answers on this topic |
Performance | SysAid Technologies | eDesk No answers on this topic |
Support Rating | SysAid Technologies | eDesk No answers on this topic |
In-Person Training | SysAid Technologies | eDesk No answers on this topic |
Online Training | SysAid Technologies | eDesk No answers on this topic |
Implementation Rating | SysAid Technologies | eDesk No answers on this topic |
Alternatives Considered | SysAid Technologies | eDesk |
Contract Terms and Pricing Model | SysAid Technologies | eDesk No answers on this topic |
Scalability | SysAid Technologies | eDesk No answers on this topic |
Professional Services | SysAid Technologies | eDesk No answers on this topic |
Return on Investment | SysAid Technologies | eDesk |
ScreenShots | SysAid Screenshots | eDesk Screenshots |