What users are saying about
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Top Rated
388 Ratings
15 Ratings
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Score 8.2 out of 100

Zoho Social

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Top Rated
388 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Listening/monitoring

    Verint Messaging

    Feature Set Not Supported
    N/A
    8.3

    Zoho Social

    83%
    Zoho Social ranks higher in 2/2 features

    Sentiment analysis

    N/A
    0 Ratings
    7.9
    79%
    184 Ratings

    Broad channel coverage

    N/A
    0 Ratings
    8.8
    88%
    253 Ratings

    Publishing

    Verint Messaging

    Feature Set Not Supported
    N/A
    8.4

    Zoho Social

    84%
    Zoho Social ranks higher in 3/3 features

    Content planning and scheduling

    N/A
    0 Ratings
    8.8
    88%
    307 Ratings

    Audience targeting

    N/A
    0 Ratings
    8.1
    81%
    216 Ratings

    Content optimization

    N/A
    0 Ratings
    8.1
    81%
    258 Ratings

    Engagement

    Verint Messaging

    Feature Set Not Supported
    N/A
    8.3

    Zoho Social

    83%
    Zoho Social ranks higher in 2/2 features

    Automated routing and prioritization

    N/A
    0 Ratings
    8.0
    80%
    218 Ratings

    Customer interaction histories

    N/A
    0 Ratings
    8.5
    85%
    236 Ratings

    Marketing

    Verint Messaging

    Feature Set Not Supported
    N/A
    8.4

    Zoho Social

    84%
    Zoho Social ranks higher in 2/2 features

    Lead generation

    N/A
    0 Ratings
    8.3
    83%
    157 Ratings

    Content marketing

    N/A
    0 Ratings
    8.5
    85%
    213 Ratings

    Channel coverage/integration

    Verint Messaging

    Feature Set Not Supported
    N/A
    9.3

    Zoho Social

    93%
    Zoho Social ranks higher in 5/5 features

    Twitter

    N/A
    0 Ratings
    9.6
    96%
    269 Ratings

    Facebook

    N/A
    0 Ratings
    9.6
    96%
    299 Ratings

    LinkedIn

    N/A
    0 Ratings
    9.5
    95%
    261 Ratings

    Google+

    N/A
    0 Ratings
    8.7
    87%
    170 Ratings

    Instagram

    N/A
    0 Ratings
    9.1
    91%
    234 Ratings

    Reporting/analytics

    Verint Messaging

    Feature Set Not Supported
    N/A
    8.8

    Zoho Social

    88%
    Zoho Social ranks higher in 2/2 features

    Campaign success analytics

    N/A
    0 Ratings
    9.1
    91%
    251 Ratings

    Competitor analysis

    N/A
    0 Ratings
    8.5
    85%
    148 Ratings

    Account management

    Verint Messaging

    Feature Set Not Supported
    N/A
    8.8

    Zoho Social

    88%
    Zoho Social ranks higher in 2/2 features

    Role-based user permissions & privileges

    N/A
    0 Ratings
    9.1
    91%
    194 Ratings

    Mobile access

    N/A
    0 Ratings
    8.4
    84%
    255 Ratings

    Attribute Ratings

    • Verint Messaging (former Conversocial) is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
    • Zoho Social is rated higher in 5 areas: Likelihood to Recommend, Usability, Availability, Performance, Support Rating

    Likelihood to Recommend

    8.2

    Verint Messaging

    82%
    11 Ratings
    9.2

    Zoho Social

    92%
    311 Ratings

    Likelihood to Renew

    9.1

    Verint Messaging

    91%
    6 Ratings
    8.1

    Zoho Social

    81%
    9 Ratings

    Usability

    8.2

    Verint Messaging

    82%
    5 Ratings
    9.3

    Zoho Social

    93%
    165 Ratings

    Availability

    8.7

    Verint Messaging

    87%
    4 Ratings
    9.1

    Zoho Social

    91%
    1 Rating

    Performance

    8.5

    Verint Messaging

    85%
    4 Ratings
    9.1

    Zoho Social

    91%
    3 Ratings

    Support Rating

    8.2

    Verint Messaging

    82%
    9 Ratings
    8.3

    Zoho Social

    83%
    153 Ratings

    In-Person Training

    9.1

    Verint Messaging

    91%
    1 Rating

    Zoho Social

    N/A
    0 Ratings

    Online Training

    9.1

    Verint Messaging

    91%
    3 Ratings

    Zoho Social

    N/A
    0 Ratings

    Implementation Rating

    9.1

    Verint Messaging

    91%
    6 Ratings
    7.6

    Zoho Social

    76%
    4 Ratings

    Product Scalability

    Verint Messaging

    N/A
    0 Ratings
    9.1

    Zoho Social

    91%
    2 Ratings

    Likelihood to Recommend

    Verint Messaging

    From experience, you may ask the Conversocial team to make recommendations on licenses for larger vs. smaller social customer service teams. The need for support and the amount of usage you may get from the tool's robust offering may differ as a result of those precedents. The tool is adaptable in both scenarios it would seem.
    Conway Stone | TrustRadius Reviewer

    Zoho Social

    Zoho Social is really good as a social media post scheduler but the pricing of the plans are well suited for established businesses. But for startups like us, it's costly. And if we think of continuing with the free plan then we miss the most basic feature i.e, Scheduling.
    Bijit Sen | TrustRadius Reviewer

    Pros

    Verint Messaging

    • Previous conversations: This is one of the main reasons why I personally love Conversocial over Hootsuite and other social media engagement tools. Conversocial pulls in all previous interactions we've had with community members and it helps us identify if we've already addressed their problem, if they are a detractor/advocate, and so much more. With other engagement tools, it's frustrating as a community member may repost the same thing over and over again, but at different time periods. If you're unable to see what someone has said in the past, we may waste our time replying to the same thing multiple times, or we also risk responding with the same general advice, when we could try a different approach.
    • Tags and filters: Conversocials use of tags and filters are extremely simple to use. They have shortcuts which help you easily assign a tag to an item and then you can easily pull up each of those tags within Conversocial itself or your can open up an external report. If my team is in a hurry and wants to quickly see a certain tag, we can use the filter option and within seconds we have all the information we need.
    • Simple shortcuts: Conversocial has several shortcuts that save my team a lot of time. One single button on my keyboard can apply sentiment and archive something so it's out of my way. I can also use shortcuts to apply a tag, assign an item, and do other tasks. It may seem like a small benefit but each second saved really adds up throughout each day and week.
    • Communication: As we know, technology has issues and every tech issue Conversocial has experiences has been handled extremely well. I've never encountered any issues contacting Conversocial, we're always notified when they are working on a solution and once the problem has been fixed. We also receive random pop-ups within Conversocial to notify us of known issues before our team experiences them, and when there is a new feature that we should be aware of. Their communication is always on point and it's great to know that we can always rely on them.
    Amy Ortega | TrustRadius Reviewer

    Zoho Social

    • Zoho Social helps us develop posts, and it facilitates the automated publishing, which is vital in sharing the content we want.
    • Besides, Zoho Social is fruitful in customer engagement plan, where the software manages different accounts, and there is free communications throughout.
    • Finally, there is social media evaluation, monitoring, and analytics, and all of them brings to us an inference that is accurate and digital.
    Johnston Mukwi | TrustRadius Reviewer

    Cons

    Verint Messaging

    • I would like to see an improvement in the reporting dashboard which is something I mentioned to Josh (the CEO) on a call back in April. He said that it is something they are working on but to remember that this is truly a customer service social media platform so some of the features that I would like to see may not fit well with the users of the product.
    Kellen McAvoy | TrustRadius Reviewer

    Zoho Social

    • I wanted to use the ability to have Zoho queue the posts, but I wanted to choose the start time of the first post for a few days in the future and I did not find an easy way to set that.
    • I wish there were a box with a cheat sheet of the sizes that each social media platform allows for it's video and pictures in the dialogue box for posting so I can be sure to choose appropriate content.
    • I do think it's a bit expensive, especially for my needs, but I like the ease of use. I will continue to do what I can to get this service discounted until I can no longer afford it.
    Amanda Playwythe | TrustRadius Reviewer

    Pricing Details

    Verint Messaging

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Verint Messaging Editions & Modules

    Additional Pricing Details

    Zoho Social

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per month

    Zoho Social Editions & Modules

    Edition
    Standard$101
    Professional$251
    Agency$2001
    Agency Plus$3001
    1. per month
    Additional Pricing Details
    Add Ons Users at $10 / user / month Brands $10 / brand / month

    Likelihood to Renew

    Verint Messaging

    Verint Messaging 9.1
    Based on 6 answers
    The only two reasons we would not continue using Conversocial are it's lack of comprehensive analytics and its lack of Radian6's categorization tools. Tags make up for the categorization pretty well, however, and we're considering switching everything over to this now that we've tested tags for a couple months within Conversocial. (I previously wrote that Conversocial lacks support for some social channels like Instagram, LinkedIn, and YouTube, but they have now added Instagram and YouTube.)
    Nolan Perry | TrustRadius Reviewer

    Zoho Social

    Zoho Social 8.1
    Based on 9 answers
    I would not trade Zoho Social for any other app I have seen. I plan on upgrading my service. I also recommend it to clients. I use it as a training aid when I teach classes. It is absolutely the best solution in my opinion. I would not recommend it otherwise
    Andrea Raquel | TrustRadius Reviewer

    Usability

    Verint Messaging

    Verint Messaging 8.2
    Based on 5 answers
    Because of the number of features it offers and the manner in which they're presented. I've explored a number of other tools that just don't do it as well. When sorting through and responding to hundreds of social media messages each day, the number of clicks it takes to do something really matters. Conversocial does a great job of minimizing clicks and presenting the data we need without having to click to find it
    Nolan Perry | TrustRadius Reviewer

    Zoho Social

    Zoho Social 9.3
    Based on 165 answers
    I think it provides good value for money, a streamlined, intuitive, user friendly platform, with lots of features I'm still discovering. The social media publishing is easy and effective to use. We would love to see the monitoring feature included in the basic package but for the price you can't ask much more, really
    Martín López Saiz | TrustRadius Reviewer

    Reliability and Availability

    Verint Messaging

    Verint Messaging 8.7
    Based on 4 answers
    Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
    Andrey Grigoryev | TrustRadius Reviewer

    Zoho Social

    Zoho Social 9.1
    Based on 1 answer
    We've never had a problem with availability
    Anonymous | TrustRadius Reviewer

    Performance

    Verint Messaging

    Verint Messaging 8.5
    Based on 4 answers
    Extremely fast, practically in real time.
    David Tull | TrustRadius Reviewer

    Zoho Social

    Zoho Social 9.1
    Based on 3 answers
    Excellent performance for what it does. No problem downloading pages on the desktop or mobile. It integrates well with other Zoho products. Outside of Zoho? Forget it.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Verint Messaging

    Verint Messaging 8.2
    Based on 9 answers
    Our account rep at Conversocial has set up a call with me every two weeks to check in, talk about new features, or answer questions. I know I can email or call her for help anytime. Their support team also responds quickly.
    Nolan Perry | TrustRadius Reviewer

    Zoho Social

    Zoho Social 8.3
    Based on 153 answers
    Very fast replies all the time with kind support staff who have helped me with a query we sent to them. While trialing the platform they were also very helpful to us allowing us to avail of the extended free trial period and applied this to our account in no time without any difficulty or work on our part.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Verint Messaging

    Verint Messaging 9.1
    Based on 1 answer
    Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
    Andrey Grigoryev | TrustRadius Reviewer

    Zoho Social

    No score
    No answers yet
    No answers on this topic

    Online Training

    Verint Messaging

    Verint Messaging 9.1
    Based on 3 answers
    Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
    Andrey Grigoryev | TrustRadius Reviewer

    Zoho Social

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Verint Messaging

    Verint Messaging 9.1
    Based on 6 answers
    Without any tech requirement on our end, this was an extraordinarily easy implementation to run, compared to other platforms like live chat or email.
    David Tull | TrustRadius Reviewer

    Zoho Social

    Zoho Social 7.6
    Based on 4 answers
    I implemented it perfectly
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Verint Messaging

    Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM solution and a team that was readily available to help proved to be the winning formula for our business.
    Conway Stone | TrustRadius Reviewer

    Zoho Social

    I have been Zoho brand services for almost 10 years. I absolutely love the quality compared to the other services I have experienced. I would say that Zoho Social is right up there with them. I know moving forward I need to keep my social media posting on A game mode and Zoho will definitely help me get there.
    Amatullah Shabazz | TrustRadius Reviewer

    Scalability

    Verint Messaging

    No score
    No answers yet
    No answers on this topic

    Zoho Social

    Zoho Social 9.1
    Based on 2 answers
    You can use it for multiple business sizes.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Verint Messaging

    • One of the biggest benefits we are seeing is that we have reduced the number of post-holiday complaints coming into head office. Since we are responding to issues and concerns as they arise, we can impact overall customer satisfaction.
    • The efficiencies gained from using a centralized platform for managing the response process has enabled us to reduce our team by 50%.
    • We can track that we are responding to a fan's first message within 30 minutes.
    • We can track the number of messages each user engages with.
    • We can see the most effective times of day to post and reply.
    Lauren Stewart | TrustRadius Reviewer

    Zoho Social

    • I had a month-long delay in launching my website. Zoho Social allowed me to continue to build an audience and anticipation while the website technical issues were worked out.
    • The free trial meant I could give it a good try before spending any of my precious startup budget.
    Susan Smith-Harmon | TrustRadius Reviewer

    Screenshots

    Verint Messaging

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