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EMS, or Event Management System, is a versatile software solution widely adopted by colleges, universities, and organizations for …
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What is Accruent EMS?
EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.
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What is Accruent EMS?
EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.
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What is Accruent EMS?
Accruent's EMS Software connects people with the right spaces, resources, and technology, solving today’s workspace and scheduling challenges and enabling organizations to get the most from their modern work and learning environments.
Employees want the flexibility to work from anywhere and to collaborate using their preferred technologies in a safe and social environment. At the same time, leaders need to drive value for their businesses by making the best possible use of their real estate footprint. Multi-use spaces, hoteling or hot desking, and open floor plans can provide efficiencies, but not when burdened with redundant, outdated tools, and processes disconnected from the rest of a business.
So EMS Software is provided as an intelligent, enterprise-class scheduling and resource management software platform, configured and integrated to a unique office environment. The vendor describes it as a management tool that offers the flexibility employees demand, while providing users the visibility, control and insights needed to drive value for the organization.The vendor further boasts deep industry expertise, with over 35 years in the business .
Accruent EMS Features
- Supported: Self-Service Meeting Booking
- Supported: Desk Hoteling
- Supported: Digital Signage
- Supported: Video Conferencing Integration
- Supported: Web-Based Booking
- Supported: Managed Space and Events Approval Workflow
- Supported: Invoicing and Billing
- Supported: Utilization Reporting and Custom Queries
- Supported: Catering Management
- Supported: Academic Planning and Optimization
Accruent EMS Integrations
- Microsoft Teams
- Google Workspace
- Workday Student
- Microsoft Outlook
- Crestron Room Signs
- IAdea Room Signs
- Embrava Desk Signs
- Envoy Visitor Mangement
- Zoom Video Conferencing
Accruent EMS Competitors
Accruent EMS Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.
Reviewers rate Availability highest, with a score of 9.1.
The most common users of Accruent EMS are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
EMS, or Event Management System, is a versatile software solution widely adopted by colleges, universities, and organizations for scheduling and managing events. The system efficiently books rooms, tracks conference room reservations, and facilitates communication between service providers. Users appreciate EMS for streamlining scheduling processes across the organization, from classes and meetings to events. It also helps with work assignment delegation and managing services for internal and external events.
Hospitals also benefit from EMS by using it to schedule conference rooms and manage room and catering requests. For example, TIAA integrates EMS with Outlook, creating a one-stop booking experience that includes features like Webex and attachments. EMS goes beyond room reservations and effectively manages non-room items like banner spaces and van usage.
EMS provides comprehensive support for academic scheduling, event management, and non-academic space management within universities. Many departments already use EMS for event scheduling, with plans to implement it in more departments in the future. In fact, the University of Kentucky relies on EMS more than any other university in the nation for scheduling across all buildings.
EMS is invaluable for risk management and logistical planning. It is utilized in conference centers and other school units with unique spaces. Real-time utilization data allows users to evaluate meeting spaces and classrooms' efficiency. By effectively managing resource allocation and service allocation, EMS enables efficient operations across different departments.
EMS plays a crucial role in enhancing safety and security efforts through essential reporting capabilities. It is used campus-wide for managing catering orders, facilities requests, IT requests, and room reservations. Various groups within an institution benefit from EMS implementation, including the Registrar's Office, Athletics Department, Performing Arts Department, Auxiliary & Event Services, among others.
Overall, EMS receives high praise from users due to its ability to streamline scheduling processes, allocate resources efficiently, and optimize space management within organizations. Its wide range of use cases makes it a valuable tool in educational institutions, conference centers, and organizations requiring efficient scheduling and event management.
Attribute Ratings
Reviews
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October 03, 2018
Great tools for functional users; much more improvement for technical integrations and infrastructure
At Florida International University, we are currently using EMS to manage non-academic spaces. After 2 years implementations, the Phase I went live on August university-wide this year with 9 units. Phase II will start soon in the target to onboard all other units within the university as well as academic spaces.
- Excellence in visualizing and managing multiple spaces
- Streamlining the lifecycle of reservation
- Great involvement from different teams to ensure the success of customer's implementation
- Much more APIs to provide the integration in the 21st-century trending
- Transforming Desktop client to the web-based application
- Amplifying security level within desktop client
October 03, 2018
EMS - can’t live without it!
I use EMS in the Dept. of Athletics, PE and Recreation at MIT (DAPER).
It is also used for Campus Activities and a few other departments.
DAPER uses EMS to schedule Intercollegiate Athletics, PE Classes, Intramurals, Club Sports, Institute Events and recreational use. We also rent space to non-MIT users for large events.
DAPER uses EMS to schedule Intercollegiate Athletics, PE Classes, Intramurals, Club Sports, Institute Events and recreational use. We also rent space to non-MIT users for large events.
- Ease of use. Many reports. Complex reservations with billing and invoicing
- The Web App is used by student groups and other Departments to request space for both casual use and large events.
- We use the Academic Import Utility for both classes and Intercollegiate contests and practices.
- We recently got an upgrade, but now the system seems to have slowed down and is sometimes unresponsive.
- Entering building hours and holidays for a year can be time consuming.
- I would like to be able to edit text within the Comments section.
October 03, 2018
Review
EMS is being used across the university. I specifically use it in my department for facility reservations/management and billing. The system helps in providing weekly information on events scheduled in our 180,000 square feet facility.
- Event scheduling
- Invoicing & billing
- Room cards
- Can’t think of anything at the moment
- Integration with G suite which I understand EMS is currently addressing
October 03, 2018
EMS Software Review
We started using EMS in our student union in 1998. In 2017 we upgraded to professional plus and added the web app for our customers. This year we have now implemented EMS Campus and will go live with it November 1.
- Communication between services (house crew, a/v, food, parking etc)
- Flexibility
- User-friendly. Easy to train people how to use the system
- More friendly mobile app.
October 03, 2018
EMS Software Review
EMS is used in the event management area for the global innovation center and conference center. EMS provides a solution for scheduling and management inventory.
- One-stop for scheduling multiple rooms, services, and buildings
- Detailed reports
- Integration with Outlook exchange
- Improvement with a user-friendly look and feel when making reservations
- Mobile app for those in back end that needed viewing of reservations while mobile
October 03, 2018
EMS Software
Score 10 out of 10
Vetted Review
Verified User
EMS is being used campus-wide and is now going system-wide. It makes it possible for multiple departments to see what is happening in a room.
- Blocks meeting/event space so double bookings don't occur.
- Provides current setup information to custodial services.
- Provides accurate reservation time and location to catering
- Makes it possible for multiple users to control departmental conference rooms.
- Simplifies the process of creating a duplicate event on another date.
- Show "special dates" on any view that contains one of the selected buildings.
- Offer web training sessions for different levels of user. And if they exist make them easy to find.
October 03, 2018
Great Product
We are currently using EMS for booking room reservations on campus and booking other events on campus as well. That is the extent, but we are preparing to use EMS for academic scheduling purposes.
- Collect room usage information in one space.
- Easy to use interface.
- Evaluate and analyze room usage to optimize scheduling in specific places.
- Data analytics. We would love to see the software help us to make decisions about our academic scheduling needs.
- Workflow. [Would like] oversight in how to best develop a process for academic scheduling depending on specific qualities of an institution? If the institution is set up like this, then this approach typically works best for developing a schedule.
- Unsure at this point because I am quite new to EMS.
October 03, 2018
Happy Long Term Customer
We use EMS for all room scheduling, all AV scheduling, all setup, security, housekeeping and other details for all events and classes at our organization. It solves efficiency issues and reporting issues. I am very happy with the product, specifically the end user experience and the reports.
- Billing reports
- Statistics
- Scheduling
- Staffing schedule
- We would like to see room utilization statistics by the day of the week for a certain period of time, example all Mondays from August to December
October 03, 2018
Long Term User's Review of EMS Software
EMS is used for scheduling five different facilities on campus that are non-academic spaces. Our main use is for scheduling event spaces for students, campus, non-profit organization as well as corporate events.
- EMS helps us to utilize the space we have available to the max capacity.
- Quick and effective on line scheduling.
- Reports are easily obtained and reviewed providing valuable data.
- They have grown so fast that I don’t feel like I connect with my customer representative. So I don’t always feel that I am up to date on their current product.
- I am excited to see what they do with customer service as they have acknowledged this is an area of improvement.
October 03, 2018
EMS the Sortware of Today and Future for Scheduling Classes and Meetings across the World!
I use EMS Software for academic classroom scheduling and external group meetings. We do not use EMS across our whole organization. We actually underutilize EMS.
- Book Reservations
- Create and Invoices
- Store Booking Details
- Schedule the proper classrooms
- Creat agreements and confirmations
- EMS does so much that I have yet to discover so I feel like there is no current functionality it does not meet for my organization.
- I would like to receive updates on new functions in EMS for every user of the system.
- Notifications from EMS when they are launching a new app.
October 03, 2018
EMS Review
We use EMS to reserve and manage space at the UA College of Law. We have a lot of events and want to be sure the different events don’t compete for space and/or audience.
- I love the way I can drag and drop to alter reservations easily—-makes changing things on the fly very easy!
- The fact that the full reservation has two visually distinct components, the event time as well as the set up and tear down times, is very helpful to get a full picture of a reservation at a glance.
- I hate that I cannot search for an event by key word. Sometimes all I know is that a person came, or is coming, but I don’t have the date, reservation number, or any other detail. It is frustrating that I can’t find that reservation unless I have the full name as entered.
- I think the visuals are somewhat outdated.
- I would like to see dates lit on the calendar showing me where pending requests are sitting, so I don’t always have to go back to the dashboard.
October 03, 2018
EMS Review
EMS is used by my office to manage 4500 event and meeting bookings a year. It assists us in managing the organization of campus-wide reservations, invoicing, building opening/closing schedules, as well as inventory. The technical support for EMS has always been readily available and we cannot imagine using another software to plan events.
- It can document your inventory, letting event planners know what resources they have at their disposal for specific meeting and event rooms.
- EMS can also track invoicing, which can lead to generating revenue reports that help with showcasing what your unit's workload.
- I would like to see a way of being able to eliminate users that have not logged in/may not be employed by/attending the university anymore.
- Would like to know what other programs EMS can "speak to" (including 25 Live, Crestron, etc)
October 03, 2018
Not hesitant to recommend to others!
EMS is being used by my whole organization. It provides a link to our academic database to room scheduling; offers end users self-service options; consolidates event planning to a one-stop shop environment; offers students an opportunity to schedule assessments; increases productivity in service departments
- Room Scheduling - there are no questions about what rooms are being used on our campus! Great product to provide data for utilization and change management.
- EMS Support - Each time I've called the team, they have been responsive and helped us problem solve small and large issues.
- Communicating the company road map. They help our organize goals for the future; however, are also great in working with clients at various editions of the program.
- Connecting clients in regions. Love the regional meetings. Would like to see more or assistance in connecting more with people in my region. Willing to talk up the product!
- Master Calendar training/user guides. I feel this is a weak link. Hard to make progress if you don't have a computer programming/html/CSS background.
- Frustrated that the 1st contact (AKA faculty member) that comes over from either an academic import utility or our academic planning sync does not list this person automatically as the web user. Tied to overall group "Registrar" instead. Blocks us from having faculty do self service for categories unless we manually enter all of the web users.
October 03, 2018
A great tool!
Several instances of EMS are being used across the university. We use it to schedule events, courses, and final exams. It gives us the ability to monitor and control use of space on campus.
- EMS provides tools to see the big pictures of space and its use.
- EMS also provides a useful level of detail on events and courses.
- EMS provides tools to control permissions to view, add, edit, or delete events and courses.
- EMS improves the schedule building process by providing a way for units to communicate changes and details of a term schedule electronically.
- The CPI needs to be more user-friendly and more appealing for non-technical end users.
October 03, 2018
So many options out of the box!
It is being used across the main university campus as well as part of the medical school campus. Not all departments and spaces have onboarded, but it has created a centralized location to reserve space instead of all department managed.
- EMS is a great way to manage an event. It is very versatile and offers multiple ways to use, customize and report.
- We use the confirmation tool to creat an initial room confirmation and then add event details as the time gets closer and send an event estimate. Post event this is the basis of the event invoice.
- Query Builder is a great way to build custom reports and automated reports are really handy.
- EMS is great because it allows for so many different avenues to get information into and out of the system. It can be easily customized by the system admin as well as the individual user.
- The reporting functionality is great. A lot of canned reports and the query builder is a very user friendly way to develop custom reports. Automating the reports is also easy to schedule and modify if needed.
- We use the confirmation tool for every reservation. We send a room confirmation to the client and then as the event gets closer, we send another confirmation that we title event estimate. After the event concludes, ems essentially turns this confirmation into the invoice.
October 02, 2018
Aged like a fine wine-its get better over time!
We use EMS to manage all scheduling at the university (both events and academics) as well as resource and service allocation for items like A/V, parking and catering. Moving to EMS was crucial for us in order to centralize university scheduling, get real-time utilization data, and provide a user-friendly interface for end users to get the services and spaces they need.
- EMS has great reporting capabilities both in standard reports but also the ability to create and customize your own.
- The system is both customizable and adaptable. The company is constantly updating the software and providing enhancements.
- The notification and automatic report features are a great way to increase communication in your organization.
- The system can integrate and communicate with other campus applications.
- Integration with Banner needs to be improved.
- The parameters section can be really confusing.
- We have wanted to customize the software with university branding but have had a hard time getting assitance from OIT. Having a service through EMS for this would be awesome!
October 02, 2018
Happy to Recommend!
We use it for event and classroom scheduling. It is being used by our three campuses. It is helping us to evaluate and review the efficiency of how our meeting space and classrooms are used. We are also hoping that, through the use of the Optimizing feature, that we will be able to schedule our courses more effectively.
- There is a central location to reserve rooms. No more having to track down an admin to inquire as to the availability of the space.
- The EMS Master Calendar feature also provides a central location for our Academic, Alumni, Student Activities, and Community calendars. We are hoping to reduce the number of calendars that are produced--I personally produce or maintain 5 different calendars.
- It has saved time in our day by utilizing the EMS scheduling application.
- The Optimization option will allow the schedulers to set up preferences for classroom choices.
- Provide additional local/regional training. Once a year is not enough!
October 02, 2018
General Overview
We use EMS primarily for room booking and resource requests. We have integration with our lecture capture, student club app, calendar, etc.
- Rules within EMS are very flexible
- The new user interface is a very user-friendly interface
- Flexibilty
- Cloud service support is not where it needs to be.
- Get rid of the thick client and make this totally a web app
- End user mobile app improvements
October 02, 2018
First time jitter relief
I work in the hospitality department and use EMS software to plan and manage event space and events on campus. Departments request space through our department and we approve and assign coordinators to assist the client from start to finish. We are working on convincing other partners on campus to use EMS as well and provide their services to our internal and external clients via EMS
- I love that there is no perfect way of doing things. EMS is unique and customizable for each user, and institution. We can decide how we want it to work for our environment, and we can customize processes and procedures and EMS supports us in every way.
- It is very detailed and helps provide all of the services needed to best manage an event from start to finish
- Customer support team is AMAZING. Always willing to dig a little deeper to find ways for us to best utilize the system and software
- More integration with other systems: FAMIS, Banner, Active Net, etc.
- Turn around and configuration time. Quicker implementation
- Using the same account manage through each phase. It is great to build that trust and relationship with the same person through the entire implementation process
October 02, 2018
EMS
We use EMS in our Event Planning Office within the Student Engagement & Campus Life Department. We are looking at other Departments using EMS as well.
- I am particularly happy with the overall system.
- Reminders and notifications work great!
- When you have many different events happening on a large campus it’s hard to keep up with everything so the reminders and notifications work great to keep things in order and on track.
- It would be great to have have more options available for Invoicing and billing options.
- It would be great to have the option to have more than 2 emails listed for end users.
October 02, 2018
Academics and EMS
EMS is currently being used to schedule academic courses and it is also used to schedule events for most venues on campus.
- Manages events on campus.
- Keeps all campus service providers in the loop in regards to events on campus.
- HR Toolkit. We struggle with the import process because we are no longer receiving detailed error reports. Without these reports, we are unable to correct any issues on our own. We have to reach out to EMS support and it could be a few days before issues are resolved.
October 02, 2018
Chocolate pretzel. Sweet with a little bit of salt.
We, for the most part, use it across the campus for room reservations and bookings. I use also to generate contracts and create invoices.
- Room reservations. It eliminates double bookings and brings attention to conflicts.
- Billing / Invoicing. Generating bills based on the information for the booking is really simple.
- Contact information. It organizes every contact and company we receive via inquires.
- Services: I am able to notify other departments of needs I have for my clients. A/V, catering, transportation, bar, etc.
- Managing weddings, my final guarantees tend to change last minute. If I generate an invoice and create an invoice number, I am unable to go back and make simple edits. I must void the entire invoice and start from scratch.
- I would like there to be an option to log every inquiry regardless of if it leads to a booking. The ability to do so will enable me to track all of my contacts in one database
- Contract writing. I need a resource to create templates that can pull information from my bookings to generates different contracts
October 02, 2018
EMS keeps me thinking!
Global use. Running 44.0. Initial complications forced our users to use virtual. Excited to upgrade to 44.1 within the next 2 months.
- Criteria based searching more streamlined, which speeds up room look up.
- Great for daily reporting and metrics.
- Resource requests provide our global users the opportunity to reserve all meeting requirements in one central location.
- No ability to add external email addresses in web app
October 02, 2018
I love EMS!
Currently EMS is used by a few departments at FSU but there is a push to roll it out as an enterprise level solution for all of campus.
- Data collection and storage
- Automated reporting
- User custom configuration
- Easier to use with MACs
- Need to be able to configure rooms in multiple ways without duplicating. For instance, we want to have block scheduling in the evenings only but there's not a streamlined way to do this
October 02, 2018
One Stop Shop!
Within the Blackburn University Center, EMS Software is used to reserve space within our facility. Currently it is being used by three departments; the Blackburn University Center, Burr Gymnasium (Athletics), and Cramton Auditorium. EMS Software addresses a number of things such as room reservations, invoicing, facility reporting, and revenue reporting just to name a few. EMS allows us to manage spaces within our facility to better serve the needs of students, staff/faculty, and external clients.
- Invoicing
- Facility and room utilization reporting
- Producing viewable calendars
- Facilitating a better end user experience
- Being able to delete inactive users although they still may be tied to past reservations
- A better plan for the number of users a university can have
- Webinars for step by step tutoring on various EMS topics