Satisfied user
February 04, 2022
Satisfied user
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomfire
It is the search engine for company products and procedures
- Excellent search engine
- encourages user feedback
- provides needed updates
- easy to use
- say what you need and it finds it
- Show entries in more chronological order most recent first
- speak and find
- Reduced associate assistance calls
- less search time
- easier to help more customers and associates
Do you think Bloomfire delivers good value for the price?
No
Are you happy with Bloomfire's feature set?
Yes
Did Bloomfire live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Bloomfire go as expected?
I wasn't involved with the implementation phase
Would you buy Bloomfire again?
Yes
Using Bloomfire
500 - Customer service, shpping, internal customer s
I am not knowledgeable about that
- Product info
- shipping updates
- best current practices
- Storage of catalog archives
- uniform information
- current updates
- Employees information
- schedules
Evaluating Bloomfire and Competitors
Not Sure
I was not involved in purchase
Was not involved in this
Bloomfire Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
N/A to me
I am not in I.T.
Using Bloomfire
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Accessible catalog archives
- easy keyword search
- product and shipping updates
- information about problems