Braintree, a PayPal service

Braintree, a PayPal service

Score 8.4 out of 10
Braintree, a PayPal service

Overview

What is Braintree, a PayPal service?

Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing...
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Recent Reviews

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Reviewer Pros & Cons

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Pricing

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Standard Pricing

2.9% +$0.30

Cloud
per transaction

Custom Pricing

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Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Payment Basics: Payments 101
01:08
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Product Details

What is Braintree, a PayPal service?

Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.

Braintree, a PayPal service Video

Payment Basics: Payments 101

Braintree, a PayPal service Integrations

Braintree, a PayPal service Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.

Chargify, CheddarGetter, and Recurly are common alternatives for Braintree, a PayPal service.

Reviewers rate Support Rating highest, with a score of 2.1.

The most common users of Braintree, a PayPal service are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-5 of 5)
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Score 1 out of 10
Vetted Review
Verified User
Braintree is used by TCC as an additional payment system for tuition and any other purchases that the school requires. It is used throughout the entire campus.

It was supposed to make collecting payments more efficient but it has so many failed transactions and generates spam. The charge-backs are worse than anything and if you try calling customer service, you get untrained representatives with attitude. It came highly recommended which was ridiculous. Braintree solves no business problems...it creates more!
  • It's available for global coverage.
  • It has 24/7 support.
  • It has very easy billing.
  • It allows for split payments
  • They have 24/7 customer service but their representatives lack the knowledge and skills to be of assistance.
  • They boast of superior cyber protection but my department experienced a breach in security twice in one month.
  • There are way too many charge-backs with very little effort on Braintree's part to be of assistance.
I would never recommend Braintree to a friend nor an enemy. They do not practice what they preach. Their customer service (which is suppose to be superior) is one star out of five and that is being generous. Every single time I call in with a problem no one seems to have an answer to my problem. I am put on hold until I hang up because no one ever comes back on the line. If I can't depend on support for a product I am paying for then I will not recommend it nor will I keep using it.
  • Too many charge-backs
  • Being bothered by too many spammers now.
  • Frustration with lack of knowledgeable employees
We went with Braintree without trying or even investigating other alternatives which was a shame.
Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
Score 10 out of 10
Vetted Review
Verified User
We use Braintree across our company's eCommerce website as our payment processing gateway. As we are an eCommerce company, we needed a way to charge our customers and after having tried many options this works best as well as having a direct integration.
  • Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
  • Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce Enterprise plan, Braintree's rates for BigCommerce Enterprise customers are extremely competitive and saved us money.
  • Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
  • I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
  • Braintree's fraud detection could use work, we had a fraudulent payment that was not caught by Braintree's system but we were able to quickly revert it.
  • Their support team is in Chicago I believe, which was an issue for us when we had to call in at 2 pm and found out that their office was closed.
  • Coming from Authorize.Net, the control panel of Braintree is less robust.
I highly recommend Braintree as it is a very solid payment processing portal that plays well with other payment processors that we use, though Braintree is our main payment processor. It is powered by Paypal which we have used for many years and Braintree has an excellent integration with BigCommerce which I cannot stress enough, if you are using the BigCommerce sales platform you owe it to your business to link it to Braintree.
  • The competitive rates we are receiving with Braintree through their program for BigCommerce Enterprise customers have saved us quite a bit in sales costs.
  • Braintree's fraud detection is likely set to very high as when we switched to Braintree we only received 1 fraudulent transaction in 2 years which is a huge relief.
  • Prompt disbursements have granted us faster ROI than other payment processors.
Prior to Braintree, we used Authorize.Net which is actually great however Authorize.Net's rates were not as competitive as Braintree's. One advantage that I would have to give to authorize over Braintree is their incredibly robust system which has settings and customization that go beyond anything else we had used before. At my company, we also used Stripe before and while Stripe is pretty good, it has certain limitations that Braintree offers a hefty solution for, hence why we had to switch from it. We are using Braintree as our main payment processor and using it concurrently with Amazon Pay Check out and Paypal Checkout without any issues.
We have used Braintree for two years and Braintree's service has been flawless. Easy to use and fast disbursements as well as very easy integration with BigCommerce Enterprise that gave us great and competitive rates. The customer service is fast and professional, just bear in mind they are on the east coast and calls later in the day will be met with silence as they close earlier. Otherwise, have been happy with Braintree, all that is missing is more features and customization like Authorize.Net and it will be the universal best payment processor.
Score 10 out of 10
Vetted Review
Verified User
We use Braintree as our Big Commerce payment gateway. It provides seamless integration with Big Commerce and various payment methods such as Amazon Pay or PayPal.
  • Multiple payment types
  • Reliable system
  • Very easy to use
  • None
Small businesses.
  • Fast payment processing
  • Good fraud detection
Very responsive and helpful support team.
Miguel Parramón Teixidó | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It is used in the tech department, as our primary payment provider gateway. We use to to charge our customers for our service via a recurring monthly subscription, with discounts and custom plans. We also sell gift cards of our service, in 3, 6 and 12 month varieties, charged via Braintree as one-off payments.
  • Once it is set up, it has not given us almost any problem.
  • Allows customization of most parameters.
  • Offers drop-in forms (although we don't use them), and also custom ones.
  • They do not provide API access to discount and plan creation, so we have to do it by hand on their web console.
  • It's hard to configure the charge detail in the customer's bank statement.
  • Their web UI logs out really fast. It's annoying to have to re-login every few minutes.
Braintree excels both for services that are suited for a recurring payment system as well as for one-off payments, so whether you offer a service or a product, it will solve your needs. Since it is highly customizable in terms of discounts and plans, promotions can be set up exactly the way you want them. They also support working with multiple currencies.
  • Enables us to charge in multiple curriencies, which opens us for new markets.
  • The set up for new discounts and plans has to be done manually in the UI, so it means more cumbersome and error-prone setups which may influence our ROI.
We started using Chargify, but migrated to Braintree due to its more up-to-date libraries and easy integration with Paypal. We have not tried any other competitor, however, Stripe seems very interesting, specially now that their cross-country support is really broad. We are not aware of more competitors at this level of integration.
Heroku, PostgreSQL, Amazon DynamoDB, Amazon S3 (Simple Storage Service)
6
3 from the backend team, which develops the integration with Braintree. 3 from the support team, which use it to cross-reference users' payments.
Once it is setup, there is really no support needed from our part.
  • Recurring subsriptions
  • One-off payments
  • Promotions/discounts
There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
Yes
We replaced Chargify with Braintree, in order to have Paypal integration and multi-currency support.
  • Price
  • Product Features
  • Vendor Reputation
  • Analyst Reports
The integration with Paypal is top-notch, since they are owned by Paypal itself. This is why we switched to Braintree in the first place.
I would check sites like TrustRadius to see third-party reviews about other payment providers before I chose one.
Their email support is responsive and fast, solved our problems when we had them. We haven't tried phone support.
No
I would like to, but I think the best support story is the fact that we seldomly have to ask for support in the first place!
  • One-off payments
  • Simple Subscriptions
  • Complex subscriptions with trial periods and discounts
No
I would give it a 10 if they provided support for creating discounts and plans through their API.
Cameron Read | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Braintree is simply a card processor for our website shopping cart - Spree commerce. Since we implemented it it has been bought by PayPal which is no bad thing. We needed a card processor as well as PayPal as we do need to repatriate foreign currency to our domestic bank accounts in the original currency where it is USD, GBP or Euro. PayPal only allows you to withdraw money in your domestic currency and therefore forces an unfavourable exchange rate transaction.
  • The interface is clean and simple; so easy to understand.
  • They will send you the money at a variety of intervals to suit the business.
  • Easy for our developers to implement.
  • The front screen reporting could be improved - just a couple of extra features such as being able to vary the time period being looked at and other simple analytics.
  • I feel strongly that it would be easy and useful to have some kind of ready cash in transit visual by destination bank account.
  • No other points - it just sits there and works.
It's a good basic utility.
  • Braintree's main advantage for us is that we can receive payments to our different currency accounts. This probably saves 1.5% to 3% in total on the various supplier payments we need to make in those currencies. It saves us having to lose 1.5% from PayPal to domestic currency and then another 1.5% converting from domestic to pay a foreign supplier.
  • Refunds are an easy matter to administer so reducing admin time. PayPal's just got better as well - before about 2 weeks ago they were truly awful.
  • Barclaycard
At the time Braintree was cheaper and much quicker and easier to implement then Barclaycard. Braintree will pay you in the currency of your choice (within reason) which is a distinct advantage over PayPal which is limited to your domestic currency.
1
Finance, Logistics.
1
Braintree is simple to use for anyone with a basic financial knowledge.
  • Professional services company
Built by Buffalo
No
Change management was minimal
It was a straightforward implementation
  • None
It is simple for a developer to do.
Always there - there is not much to go wrong with our implementation so I hardly ever contact them but they are always quick and polite when I need them.
No
This software should simply work away uninterrupted in the background - it does just that so there has never been any need for exceptional support - this is a good thing and means my website simply ticks away.
  • Refunds
  • Daily view of cash flow
  • Taking money
  • Reports are very limited
  • Establishing cash in transit
It just works.
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