ConnectWise Control

ConnectWise Control
Formerly ScreenConnect

Top Rated
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Score 8.6 out of 100
Top Rated
ConnectWise Control

Overview

Recent Reviews

CW review

10 out of 10
August 22, 2022
Just one person. It was used to connect to remote monitoring tool and also for the integration of xerox managed print and service …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (584)
    9.5
    95%
  • Over-the-Internet remote session (590)
    9.4
    94%
  • Remote management of servers & workstations (506)
    9.3
    93%
  • File transfer (557)
    8.4
    84%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is ConnectWise Control?

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/software/co…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is Wayk Bastion (Discontinued)?

Wayk Bastion is a self-hosted remote access management server for machines running Wayk Agent. All remote desktop connections made by technicians using Wayk Client are authorized and monitored with corresponding session audit trails. Allowing remote access is one thing, but keep track of who…

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Features Scorecard

Remote Administration

8.3
83%
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Product Details

What is ConnectWise Control?

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The vendor’s value proposition is that their solution is fast, reliable and includes the same features as competing remote control solutions.

ConnectWise Control Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of Run a command directly from the Host page without connecting to the machineScreenshot of Run small scripts and other tools on a remote device from your personal or shared toolbox.Screenshot of ConnectWise Control supports Linux distributions.

ConnectWise Control Video

ConnectWise Control Integrations

ConnectWise Control Competitors

ConnectWise Control Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise Control.

Reviewers rate Screen sharing highest, with a score of 9.5.

The most common users of ConnectWise Control are from Small Businesses (1-50 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews

(1-20 of 20)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
We have been delighted with the ease and implementation of Screenconnect now known as ConnectWise. This product has helped our company with some issues with remote installation to make these issues disappear. Great product and glad we found it. I would recommend this product to anyone who needs a remote program.
Bradley Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Executing a remote session with ScreenConnect, or rather ConnectWise is pretty straight forward for both technician and client. The session owner/technician can setup a temporary remote sessions for 1 time or immediate support and create a more permanent access environment that allows system access without the need for the client to go through the connection process every time.

A client can go to the screenconnect connection page and start the remote session process with a code or several methods. This same environment can be integrated into your existing website like I have done. The process seems to be easier for the client than other remote softwares have been and few problems or complaints have come up in the time I have been using it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing.
Sam Segura | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Reach out to IT service providers like myself if you need help with deployment. Standardizing on all your servers and desktops will be a great help. Uninstalling LogMeIn is a nightmare, since you need an admin username and password for each machine before you can run a script on it. Domains are much easier but lone wolves and workgroups are a major chore. Get this done first before attempting to launch your migration. Documentation is VERY important, especially of usernames and passwords where needed. Once you're on ScreenConnect, will help with this.
Get good on scripting for functionality. Much can be done via the Tools function of ScreenConnect - but it will be a mixture of PowerShell/DOS and a little Linux shell.
Score 10 out of 10
Vetted Review
Reseller
Review Source
Plan out how you want rights assigned, this went a long way in providing the instructions we sent users so as to ensure the users were setup with the correct access and saw the machines expected to connect to.
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