ConnectWise Control gives you the control you need.
Updated December 07, 2018
ConnectWise Control gives you the control you need.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
[It's being used to] Grant remote access to workstations locally and for access to remote sites. We use this across Windows and Mac platforms.
- Fast connection. Never laggy even from my cell phone.
- Access to and from multiple platforms and devices.
- Easy to manage web interface.
- Easy to grant access from and email link.
- More color options for branding.
- More intuitive options for sorting and organizing agent list
- Saves time = money for supporting users.
- Issues can be resolved quickly and remotely.
Cost, quality, reliability
ConnectWise ScreenConnect Feature Ratings
Using ConnectWise Control (formerly ScreenConnect)
3 - Allows me quick and reliable connection from my Mac to the windows domain and workstations, Mac workstations, and our client kiosk that are distributed across the coutry
3 - Little to no skill required to use this product. I have used the personal version to assist my family. If my mom can use it.. anyone can.
- Time - Remote desktop support saves time. (walking, driving, )
- Efficiency - Remote tools allows the installation of software regardless of distance.
- Inventory - I can see the inventory of machines. -Label them in human form. see who is online.
- Access from a mobile phone - Surprisingly works really good. Would i want to spend a whole day working from a 5 inch screen no. but in a bind I have been able to diagnose and resolve issues.
- Send a link for support works. sometimes it is hard to get people to type the web address correctly but they can click on a link.
- It would be nice to control a mobile or tablet.
- We will likely use it remote presentations and training.
Evaluating ConnectWise Control and Competitors
Yes - RDP - and nothing -- there was no real product in place outside of walking to a workstation. Connectwise control allowed us to take control a workstation easily. saves a lot of time. issues that took 10 - 15 minutes (password reset, or i can't print) now can be resolved with a few clicks
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
I have been using this product for years. I knew about its features and was able to convince the company to use it. One they tried the personal version the were sold.
I would not. I used it for personal use to manage my family. Glad they offered a free version.
ConnectWise Control Implementation
- Implemented in-house
Not sure - We did not replace a product since there was nothing in place.
- No issues. Pushed install using GPO
- Some Mac workstations required elevated access.
ConnectWise Control Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Assisted with organizing the view using the custom option. I can now sort exactly how i need.
Using ConnectWise Control
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Remote support for a system that does not have Connectwise installed
- Chat feature makes it easy to communicate
- File transfer feature - comes in handy - No need to search for a download when I can just push the files needed
- Getting a user to the webpage. ( but this is user error not Connectwise)
Yes - Works great. the remote mouse and screen zoom in and out makes it pretty easy to navigate a workstation or server.